Pollen 

Pollen have ignored my emails in regards to a refund for drumcode malta which drumcode had to cancel as pollen couldn’t organise te event to a high standard

Still waiting over 7 months for my refund. Generic emails as replies to inquiries.
Recommend:
If you’re looking to connect with someone real - the employees names are stated on the pollen website and are easily searchable on LinkedIn and other platforms.

Doesn’t make a difference as still have not received my refund but at least you’re one step closer to potentially speaking to a real person

Hosted DnB allstars in Barcelona.

Great long weekend. Only thing though, at some venues they had the music really quiet which ruined the atmosphere and the DJ's Sets.

Absolute joke of a company, owe me money for drumcode festival being cancelled

I paid £649 to see Bring Me The Horizon in Malta. Unfortunately, I had covid so couldn't attend. Their first covid policy stated that if you get covid, you are issued a full refund. Once I sent evidence of my PCR, they said I would be receiving my refund within 90 days...They're now ignoring all attempts of contact, the company is going bust and I really need my money back. This company is disgusting, they owe so many struggling people money...DO NOT BUY FROM THIS SCAM COMPANY

Do NOT ignore these reviews. Took us six months to get a refund back for diplos higher ground. No compensation for money wasted on flights we couldn’t take. They have cancelled half of the events they’ve promoted and take up to a year for refunds even though they say it’s 90 days. The refund should be within a week. They are criminal and need to be shut down.

Still waiting for a refund 7 months on. Can’t see it happening. Looks like they’re about to go bust from googling it. Avoid!

Drumcode malta event has been cancelled just a month before we were due to go. They have taken £600 off us with no mention of a refund or even communication so far. Terrible

Absolute joke of a company been waiting iver a year on a refund! Over 1k I’m owed and nothing but false promise do not use this company their an absolute joke take your money don’t provide a service or a refund! I would encourage everyone to contact consumer ombudsman and avoid going anywhere near this joke of a company nothing but thieves! I’ve been informed my refund will be 90 days, 209 days still nothing!!! Another email to assure me all refunds will be handled by 30th of July. Long and behold still no refund I’m actually shocked at how poor the customer service is with this company and I’ll be contacting media to ensure no ine else is robbed by this foaming! After lots of research I’m not the only one who’s been scammed out of over 1k! Company couldn’t run a drink up in a brewery stay clear and book with a reputable company

Take your money & don’t give it back when ur event gets cancelled.

Booked an experience for abode vegas for when it was originally supposed to be on in septemeber 2021.
I had to cancel the booking for me and my friend due to difficulties in getting our passports (my friend needed to an appointment at the embassy for hers). This was no fault of our own. Eventually it got agreed (after a lot of back and forth) that they would allow me and my friend to have pollen credit with the money we paid.
Considering this was no fault of our own and now us having other things we need to pay for due to the pandemic i would have thought they would allow us a regund for our money!!!!
Instead i have a yeat to use pollen credit which i wont ever use!!!

Tried to book a trip for 150 people from our college. We ended up cancelling before our first monthly payment was due, because of suspicion towards Pollen. Sure enough, we were not only charged for a trip we cancelled, but many were charged for TWO monthly payments. It took two months to get refunded and some are still waiting on their refunds. Do not book through pollen.

This company is a scam, they lie and they DO NOT follow their own refund policy. Ibiza Spirit (paid over £1139 per person) was cancelled by Pollen and we requested a refund which we were advised would take 90 days to process - waited 90 days and my refund was supposedly processed and then it said it would take a further 5-7 business days to hit my account... almost 4 months later and I am STILL WAITING. The initial refund was requested back in January - so almost 7 months with no refund.

Escalated refund a few times and still not received it. Owes me £448 for a trip that was cancelled in January.

Avoid this company at all costs. Was meant to attend Fly Open Air in Amsterdam in march im sure it was and the event got cancelled in january due to Covid, as soon as the event was cancelled the customer service team told me refunds were “On Track” and i’d be given it within 90 days if the event being cancelled.. fair enough. It’s now been 9 months and i have not had a penny back to me and if i’m honest i don’t think i’ll ever get it back.

I bought a ticket for a music festival through pollen earlier this year. Weeks before the festival the event was canceled, and all attendees were directed to request a refund through the Pollen site. This was in May 2022. It is now August 2022 and I have still not received my refund for this event.

After my review on the 22nd June 22, I received an e-mail telling me I would receive my refund by the end of July but still I have received nothing. I was originally told in Jan22 I would get a refund, I’m really now starting to get worried that I will never see my money again. Never book anything through this company.

They said they would refund the cancelled cabo show in March, then it was by end of April, and then it was by end of July. It is now August and no refund. They are a scam and not trustworthy