All my dealings were with Gillian who was superb. It was critical my delivery arrived on time and Gillian personally kept track of my order and me informed. Arrived right on time. Prices competitiv... See more
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Ordered just one channel and an end stop, placed the order then realised I needed two end stops, I phoned the company who rang me back and send they would ammend the order and they sent an link for me... See more
Gail Cosgrave was absolutely brilliant ! It was great to deal with someone who really wanted to help with choosing the correct product to do the job right the way through to ordering online and c... See more
The service from Polychannel was excellent. I initially rang with a query and spoke to Gillian. from there on in Gillian was brilliant. I requested an early delivery which Gillian requested from the c... See more
Company details
Written by the company
No1 Online supplier of Channel Drainage in the UK
Contact info
United Kingdom
- 0845 257 0051
- sales@polychannel.co.uk
- polychannel.co.uk
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This company hasn't invited customers recently, so reviews may not be representative
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Excellent service throughout
Excellent service throughout, highly recommend. Next day delivery, and contacted me with updates on my order.
Excellent service with a quick turn…
Excellent service with a quick turn around for an ongoing landscaping project. All staff at DFL are delighted with the quality! Will be ordering again 👍
Great communication and a prompt…
Great communication and a prompt delivery. Everything as expected.
Great service
Great service. Super quick delivery. Would absolutely recommend.
Great product
Great prices. Great service. Would recommend to my friends and family
Fantastic service from start to finish
Fantastic service from start to finish. We realised a couple of days after placing our order that we had under ordered and called to amend this. Unfortunately the order had already shipped but Gillian was extremely helpful in ensuring the additional items were processed as a priority and we received them less than 24 hours later. We have no hesitation in recommending this company.
Great customer service
Gillian responded quickly to my email when only 1 of 2 parcels had been delivered. She tracked the 2nd parcel down and kept me informed. Fabulous customer service, hopefully the product is as good!
Gillian was very helpful and made sure…
Gillian was very helpful and made sure we received our order very quickly.
Excellent Service
Couldn’t find what I needed on the website so gave them a call. Gillian was amazing and had me sorted in five minutes.
Kit arrived within 48 hours and job fixed with no fuss.
Service excellent - very pleased.
Absolutely fantastic service only rang…
Absolutely fantastic service only rang yesterday and got them delivered before 12 today. Gillian was brilliant she even rang today to make sure everything had arrived. 100% I would recommend this company.
Thanks for a great service.
Great customer service in getting the…
Great customer service in getting the right products for the job.
thankyou
Gillian was extremely helpful and enable us to get what we wanted within the tight timeframes that we required. Having now received the product it was exactly what we required.
Thankyou to Polychannel and especially Gillian.
Excellent prices and product…
Excellent prices and product availability
along with helpful and knowledgeable staff
Items arrived on time
Thank you Polychannel
Drain Channel
Everything was spot on and quickly delivered. Gillian was very helpful. Many thanks.
10 out of 10
My experience was absolutely 10 out of 10. Around 20 minutes after placing the order, Gillian called me to confirm all items were correct, advise on additional items that were needed for installation and also to give me preliminary delivery advice. Next day I got a second call to tell me order had been picked up and gave me the delivery time window and to ensure someone was going to be in. Order arrived well packaged as advertised at a great price. It is very refreshing to have direct contact and such excellent telephone support. Thanks to Gillian at Polychannel!
First class service.
First class service.
I requested a specific delivery service which was executed and received follow up phone calls to confirm.
Gillian in customer service was…
Gillian in customer service was excellent. Did exactly what she said she would do.
Awesome service
Awesome service. Very helpful when I forgot to put the end plates in the original order. Got them in the same order and delivered next day. Great quality product too.
Fantastic customer service
Fantastic customer service, couldn’t ask for more. Highly recommend
Quick delivery and service great
Quick delivery and service great. I needed to know a bit more details of timing of the delivery as I was going to a funeral. The Lady I spoke to on the phone said she would find monitor the delivery company updates for a time slot and get back to me which she did. Most people that say they will do this, you never hear from them again so was very pleased with the customer service. Thank you Gillian the telephone service representative.
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