Been a customer for over two years and have a great collections of styles of bags in varying colours. My latest purchase being a stone mini city bag and a further purchase of Black passport, Luggage... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more
Company replied
Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more
Company replied
Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more
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Company details
Written by the company
Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x
Contact info
United Kingdom
- hello@pompomlondon.com
- pompomlondon.com
4.8
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 2 weeks
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Purchased a couple of bags from Pom Pom…
Purchased a couple of bags from Pom Pom London and the service and quality is superb. Fast delivery. So much choice.
December 30, 2025
Unprompted review
Reply from Pom Pom London
Thanks so much for your lovely review! We're delighted to hear you're enjoying your bags and that you were happy with the quality, service and fast delivery. We really appreciate your support!
Pom Pom London Team x
Issue is resolved
Issue is resolved with an exception and care. The one thing i did receive from the problem order - the coin purse - is of fabulous quality. The Star Charm is out for delivery and can't wait. Thank you.
June 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your feedback. We're sorry to hear about your experience and understand how frustrating this must have been.
I can see that this issue has now been resolved for you, and we appreciate your patience while we worked through the problem. We apologise for the delay and any inconvenience caused.
We hope this has restored your confidence in us, and if there's anything else we can help with, please don't hesitate to get in touch.
Pom Pom London Team x
Gorgeous Bag
Gorgeous bag, leather is of excellent quality, well packaged and quick delivery. Order process very easy
June 26, 2026
Unprompted review
Reply from Pom Pom London
Thanks so much for your wonderful review! We're thrilled you love your new bag and that you were pleased with the quality, packaging, and speedy delivery. Enjoy!
Pom Pom London Team x
Been a customer for over two years and…
Been a customer for over two years and have a great collections of styles of bags in varying colours. My latest purchase being a stone mini city bag and a further purchase of Black passport, Luggage Tag and Key ring. The leather is lovely soft and easy to keep clean. The interchangeable straps are great for using across my whole bag collection. It fits my phone nicely in the front pocket and is great to dress up and down for occasions. The passport holders in black and stone, match my bags perfectly.
Great customer service and the IChat box is very efficient in responding to queries
June 26, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your continued support over the past two years! We're delighted to hear how much you're enjoying your growing collection and love that the interchangeable straps and matching accessories have been such a hit. It means so much to know you've had great experiences with both our products and customer service. Thank you for being such a valued customer!
Pom Pom London Team x
New fav brand of bag
Quick shipping, excellent quality, and beautiful bag!
June 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so pleased you love your new bag and that you were happy with the quality and speedy delivery. Enjoy!
Pom Pom London Team x
Just what you need in a bag
Excellent service. These are my go to bags, love the variety of colours and mix and match straps. Great long lasting quality
July 2, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear we're your go-to bags. We hope you choose to shop with us again in the future!
Pom Pom London Team x
Perfect travel purse and everyday use
Perfect travel purse and everyday use! I purchased for an international trip and it did not disappoint. Bag is quality leather, arrived quickly and was perfect for all my necessities for long days.
June 3, 2026
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear your bag was the perfect travel companion and had everything you needed for your international trip. Enjoy your adventures!
Pom Pom London Team x
Beautiful purse
July 1, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you love your new purse and really appreciate you taking the time to share your feedback.
Pom Pom London Team x
These are nice purses
These are nice purses. They've got an inside lining and great craftsmanship. I love the versatility of the ones I have being able to change the straps and the quick shipping. Plus the dust bag to store them in
June 3, 2026
Reply from Pom Pom London
Thank you so much for your wonderful review! We're so pleased to hear you're enjoying your purses and appreciate the craftsmanship and thoughtful details. We hope you continue to enjoy them!
Pom Pom London Team x
Great quality beautifully done.
I bought the bag as a gift for my Sister's Birthday. I own one myself and I love it. I am looking forward to choosing another one soon.
June 10, 2026
Reply from Pom Pom London
Thank you so much for your lovely review! We’re delighted to hear you loved your own bag enough to gift one for your sister’s birthday - what a thoughtful choice. We hope she loves it just as much, and we look forward to helping you choose your next one soon!
Pom Pom London Team x
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you love your bag and had a great experience with our customer service.
Pom Pom London Team x
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you love your new handbag.
We hope you choose to shop with us again soon :)
Pom Pom London Team x
Gorgeous Products
Gorgeous products, fast delivery and excellent customer service.
July 1, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you’re happy with your order, the speedy delivery, and our customer service. We hope you choose to shop with us again soon!
Pom Pom London Team x
Good size leather is good.
I love my new bag and using the wider straps like the outer components I will definitely be getting the crossbody plus bag.
June 3, 2026
Reply from Pom Pom London
Thank you so much for your lovely review! We're so happy to hear you're loving your new bag and enjoying the wider strap style. We can’t wait for you to try the Crossbody Plus next!
Pom Pom London Team x
Terrible overselling their shipping…
Terrible overselling their shipping capabilities and execution. Don’t say you can get something to you in 1-2 days if you cannot even remotely get something to you in that time. (Currently at a week and still no sign of the purse nor an understanding of when it will arrive. Moreover, despite these issues, the company was terrible to reach, did not respond directly to issues, and also would not redirect the parcel with the carrier despite the huge issues that they themselves created with their misleading shipping offering. I will not order again and will warn everyone I know to avoid doing the same.
June 24, 2026
Unprompted review
Reply from Pom Pom London
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience.
We understand how frustrating it is when a delivery doesn't arrive within the expected timeframe, particularly when you were relying on the advertised shipping estimate. We're also sorry to hear you were unhappy with the support you received.
Your feedback has been shared with our team, as we're always looking to improve both our delivery experience and customer service. We sincerely apologise that we didn't meet your expectations on this occasion.
Pom Pom London Team x
Fantastic bags!
I already own 10 Pom Pom London bags and they are all of great quality. I love the mix and match options with their straps, pom poms and tassels!
Customer service has always been friendly and helpful, too. Would 100% recommend ❤️
June 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your amazing review! We're absolutely delighted to hear you love your collection of Pom Pom London bags and enjoy mixing and matching the straps, pom poms and tassels. It also means a lot to hear such kind words about our customer service. We really appreciate your recommendation ❤️
Pom Pom London Team x
The one and only brand
Pom Pom London purses are the only brand I use. I got rid of all of my other purses! They are a great company. I love this brand!❤️
June 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your amazing review! We're honoured to be your go-to bag brand and truly appreciate your support. Enjoy your Pom Pom London collection!
PomPom London Team x
Second PPL Purchase - quick delivery, lovely bag.
This was my second PPL purchase. I ordered it on Tuesday and it arrived on Wednesday which was a total surprise. The colour of the bag wasn’t quite what I was expecting, it’s not as bright a red as I thought it would be but I actually really like it. I have used the bag a couple of times on days when I need to carry less and I am really pleased with it. As part of the Prime Bundle I got two straps which I am very happy with, the Orange & Mint Bobble & the Stone Bobble and a coin purse in Stone, I was hoping this would be more of a cream colour and a bit more like the colour of the Stone bobble strap but it’s more grey. I was able to gift it to a friend who had a summer bag from last year with stone handles so it matched perfectly.
June 23, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review! We're so pleased to hear you're enjoying your second Pom Pom London purchase and that your order arrived so quickly. We really appreciate your thoughtful feedback and hope you continue to love your new bag and straps.
Pom Pom London Team x
Fun bags and great people!
Fun leather bags with many mix and match possibilities! The Pom Pom London community on social media is like a big embracing family and renders the experience exceptional and very heartwarming!
June 30, 2026
Unprompted review
Reply from Pom Pom London
Thank you so much for your lovely review! We're delighted to hear you're enjoying the versatility of your bags and feel part of the Pom Pom London community. We really appreciate your kind words and support!
Pom Pom London Team x
Gorgeous well made bags
Gorgeous well made bags, the only problem is too much choice.
February 16, 2026
Unprompted review
Reply from Pom Pom London
Thank you for your lovely review! We're so pleased you love the quality of our bags. We know having so much choice can be a tough decision, but we're glad you're enjoying the collection!
Pom Pom London Team x
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