It would be nice if we were able to give our preferences and you can match it up to our likes and dislikes better. Surprise us with things that we would actually use.
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Review summary
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I contacted the company due to delayed shipping. They had gotten their website back up and running so they were backed up. I was only trying to hold them to the actual delivery date as we were going o... See more
I ordered the rainbow box. I got a message from SHOP for when it would arrive. When it did not arrive I called your customer service line and was told you all had been shown so much love that you were... See more
Great customer service I questioned why it was taking so long and it was addressed immediately. I understand it is very popular and takes a little longer then usual. Contents were worth more then I sp... See more
Company details
Written by the company
At Porch Pirates, we believe shopping should be exciting. That’s why we’ve created a unique mystery box experience where every order is a surprise waiting to be opened. Our boxes are filled with a wide variety of authentic merchandise sourced from major retailers and overstock, liquidation, and customer-return inventory. Every box is assembled by hand, making each one a one-of-a-kind experience. Whether you’re hoping to discover electronics, gaming gear, designer accessories, home goods, toys, beauty products, collectibles, or everyday essentials, every mystery box offers the excitement of the unknown. Many customers enjoy sharing their unboxing experiences online, and we’ve built an enthusiastic community around the thrill of discovering what’s inside. We are committed to transparency and customer service. Every product is sold as part of a mystery experience, and customers know exactly what they’re purchasing—a sealed mystery box with randomized contents. We clearly communicate our policies before purchase and continually work to improve our customer experience based on feedback. Since launching, Porch Pirates has fulfilled thousands of orders for customers across the United States while also operating a retail location where shoppers can experience our mystery boxes in person. Whether you’re buying for yourself, searching for a unique gift, or simply enjoy the excitement of surprise, our goal is to deliver an experience that’s fun, memorable, and different from traditional online shopping. Our team appreciates every customer who chooses to shop with us, and we remain dedicated to providing responsive support, fair policies, and an exciting mystery box experience with every order.
Contact info
United States
- porchpirates.us
3.4
Average
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 9% of negative reviews
Typically replies within 1 week
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Waste of money
Waste of money! Received cheap temu items and other crap that wasn’t worth anything! I spent $135 and was very disappointed! DO NOT WASTE YOUR MONEY!!!!
July 13, 2026
Unprompted review
Heidi is awesome and so helpful
Heidi is awesome and so helpful! Kind quick responses!
July 12, 2026
Unprompted review
Great customer service …
Great customer service provided by Heidi!! I am super excited to receiving my packages.
July 13, 2026
Unprompted review
ordered two boxes june 5th
ordered two boxes on june 5th, I realized they weren't delivered. I reached out to customer service who told me they would be ship the next day. That did not happen. A few weeks went by, and I reached back out to them. They told me that the boxes would be delivered in a few days. Every email started with how they gained such notoriety due to going viral. Then they quietly canceled my order a week later without saying anything.
Order number #10542
Update. want to clarify i deleted the email by accident. But was able to log onto my account and find the order number and information.
July 9, 2026
Unprompted review
Reply from Porch Pirates Mystery Boxes
Charlie, I’m not seeing any record whatsoever of your order in our system; we also don’t have the ability to delete your emails… cancelled orders automatically notify the customer via Shopify. If this is a legitimate review please contact us with your order information and we’d be happy to assist at support@porchpirates.us
Response to update: Okay, yeah it looks like this was refunded on June 26 and an automatic email was sent. Sorry if this was deleted somehow, let us know if we can be of any further assistance.
Thank you :)
Heidi reached out to me in regards to…
Heidi reached out to me in regards to my order that I had placed. She is extremely helpful and was able to help me. Great small business communication. Thanks Heidi!!
July 12, 2026
Unprompted review
Heidi took care of me very quickly and…
Heidi took care of me very quickly and politely. Very good customer service skills.
July 12, 2026
Unprompted review
Still waiting… however!
Still waiting on my order. However! I asked for an update with customer support (wasn’t sure if there was a computer error or delays with the storms). I got a quick reply from Heidi who was very kind and helpful. Looking forward to package tracking soon and then a nice surprise at my door!
July 12, 2026
Unprompted review
Order Tracking
Heidi went above and beyond on a weekend to assure me my order would be high priority and shipped out to me as soon as possible. Great people will be ordering again.
July 11, 2026
Unprompted review
Heidi was very helpful with getting my…
Heidi was very helpful with getting my questions answered and responded really quick and made sure it was done thank you so much
July 10, 2026
Unprompted review
Delivery took a while but box was good…
Delivery took a while but box was good when arrived
July 9, 2026
Unprompted review
Heidi made the experience painless and…
Heidi made the experience painless and easy. Now the bachelorette party will go off without a hitch!!!!!
July 9, 2026
Unprompted review
Repeat Customer!!!
I purchased 2 mystery boxes—one pink taped and one classic liquidation box. Everything in the boxes was high quality and fun products.
I work in health care and took the products to our CNAs for CNA week and let them pick out their goodies. They were thrilled. I’ve ordered another box and can’t wait to see what I get!!
June 19, 2026
Unprompted review
Katie was great!!" She handled any…
Katie was great!!" She handled any issues i had to my satisfaction. Will shop with them again
July 8, 2026
Unprompted review
Katie was amazing quick to address my…
Katie was amazing quick to address my problem and offer a fix and she was very kind
July 8, 2026
Unprompted review
Katie was great she really made me feel…
Katie was great she really made me feel heard and was so kind
July 8, 2026
Unprompted review
I have had nothing but issues with my…
I have had nothing but issues with my orders as well as getting my refund because they couldn’t fill it. Not very happy at all. I put a second order in ordered 3 boxes 2 I received the other still hasn’t shipped. Very disappointed in the whole ordeal!
June 22, 2026
Unprompted review
Items were a 10 but the delivery time a…
Items were a 10 but the delivery time a 1.
The last order of 2 boxes one box was a 10 the 2nd box was a dud. 6 items of trash. Paper sombreros, a thin bath towel a waist trainer a part for a air conditioner, I can't remember the other two items.. All for 60.00 so Id love to be compensated. Im not a complainer, I just want what I pay for. Thank you.
June 15, 2026
Unprompted review
Not worth it!
Took forever for my box to arrive. Then all that was in it was a broken printer, an open box of breastfeeding pads, a shower chair with parts missing, a rubber ball, a door lock, a journal book and a cheap sling bag purse. Definitely one of the worst Mystery boxes I've ever received. Disappointed 😞
July 7, 2026
Unprompted review
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