I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
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Review summary
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Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
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Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
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Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him. Post office insurance paid out each time, no hassle... See more
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Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
2nd Floor One New Change, EC4M 9AF, London, United Kingdom
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4.5
Excellent
612 reviews
Asks customers to review
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Was handled with care and attention…
Was handled with care and attention highly recomend.
October 24, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The vets did all the leg work
The vets did all the leg work, contacted post office, I got an email to let me know and within a week everything was settled no issue.
October 22, 2026
Unprompted review
Reply from Post Office Pet Insurance
Good morning,
We are glad you enjoyed your experience with our team. We are happy to hear that our staff efficiently handled all the paperwork and communication to resolve your situation quickly and smoothly.
Many thanks,
Post Office Pet Insurance Team
Very efficient service
October 15, 2026
Reply from Post Office Pet Insurance
Good morning,
Thanks for leaving us a positive review.
Many thanks,
Post Office Pet Insurance Team
Great communication always kept…
Great communication always kept informed of what was going on
August 10, 2026
Reply from Post Office Pet Insurance
Good morning Natalie,
Thank you for the five stars. We are glad you enjoyed your experience with our team and felt well-updated throughout the process.
Many thanks,
Post Office Pet Insurance Team
Outright scammers
Absolute crooks that will use all the loopholes in their fine print to not pay you out on a valid claim even if you are well within your rights and the policy conditions to do so.
On numerous occasions they have done this to me, leaving me thousands of pounds out of pocket whilst they continue to charge you monthly for basically nothing at all in return.
Honestly if you are considering this insurance do not be fooled by their trustpilot score, you are much better off saving the money and funding any necessary treatment yourself.
July 1, 2026
Unprompted review
Reply from Post Office Pet Insurance
Hi David,
We're sorry to hear you're unhappy with your experience.
We'd like the opportunity to look into the concerns you've raised. As we're unable to identify your policy from your review, please contact us with your policy details so we can pass your feedback to our Complaints Team for further review.
We take customer concerns seriously and would welcome the chance to investigate this matter further.
Kind regards,
Post Office Pet Insurance Team
The Post Office uses Pinnacle to…
The Post Office uses Pinnacle to provide cover. I was a policy holder for 11 years, never claimed in the first 10. During my final policy, I attempted to claim for dental surgery, £1200. They chose to use a loophole and when I made a complaint, they attempted a early renewal, encrypted my own data and admitted the claim was never going to be granted. Additional information requested by the post office to verify my review suggests an inaccuracy. 3 days to verify my words is also not realistic because even if I provide the data, either office could stall. If the post office is concerned, email me directly but in the meantime, I have also reported Pinnacle to the financial ombudsman for the handling and the ICO relating to the data issues. I'll also add despite several mentions of my ADHD and Autism, Pinnacle failed to adjust communications as required in the equality act 2010. That is my update, deletion of the review I originally posted won't undo the rest. This next bit is my response to the post office reply. That is a standard response which means no adjustment made for my conditions, you have just ignored the equality act 2010. I also disagree with your assessment about the complaint being addressed when post office customer care stated in a direct email reply to me contacting them about the trust pilot review, claimed regulators prevented them from playing any role in the Pinnacle aspect. The ombudsman has the review and I will update them with this version and your reply. The issue is not sorted because I am still out of pocket
October 7, 2026
Unprompted review
Reply from Post Office Pet Insurance
Dear Mr Richardson,
Thank you for taking the time to update your review.
We're sorry to hear that you're still unhappy with the outcome of your claim and your overall experience. We recognise that you've been a customer for many years and appreciate the frustration reflected in your comments.
Your concerns have been reviewed by our complaints team and detailed responses have been provided.
Thank you again for sharing your feedback.
Kind regards,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi Kate,
Thank you for the review. We are happy to hear that our fast resolution met your needs today.
Many thanks,
Post Office Pet Insurance Team
Slow claims process, still waiting..
I switched to the Post Office Pet Insurance a few months ago as the price was good, however I recently submitted my first claim, very simple one too for my cats ear infection, they say they take up to 5 working days but it's been two weeks now and when I phoned I was just told, sometimes it can take longer...previous companies I've been with have been a lot quicker so a bit disappointed so far.
September 28, 2026
Unprompted review
Reply from Post Office Pet Insurance
Hi Jess,
Thank you for taking the time to share your feedback. We appreciate your patience while waiting for your cat's claim to be processed. Waiting longer than the expected timeframe for a routine vet bill reimbursement can certainly cause frustration, especially when comparing this experience to your previous providers. We take delays seriously and are currently reviewing our claim assessment workflows to reduce processing times and ensure our team provides clearer updates. Your experience helps us identify where we need to improve.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Rosita,
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our tidy work and clear communication.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Hi,
We are glad you enjoyed your fast and affordable visit with us, and we thank you for your kind feedback.
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance.
I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay promtley with no fuss. Would give them 6.5.
September 7, 2026
Unprompted review
Reply from Post Office Pet Insurance
Hi Phyllis,
We are glad to hear about your positive experience with our pet coverage. Caring for a dog with ongoing health needs can be challenging, so we are happy to know that our straightforward claims process and prompt reimbursements have provided you with peace of mind. Thank you very much for taking the time to share your kind feedback with us.
Many thanks,
Post Office Pet Insurance Team
Very happy with the service I received
Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
June 1, 2026
Reply from Post Office Pet Insurance
Hi Karen,
We are glad you enjoyed your experience and appreciate you taking the time to leave this wonderful feedback. It is great to know that our coverage was there for you when it mattered most. We are truly thankful for your recommendation and support.
Many thanks,
Post Office Pet Insurance Team
Very good service
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
October 4, 2026
Unprompted review
Reply from Post Office Pet Insurance
Hi Allie,
We are happy to hear that you are satisfied with our coverage for your pet. Thank you for your feedback regarding our clear updates and prompt claim processing. We appreciate your support and look forward to serving you again.
Many thanks,
Post Office Pet Insurance Team
Very quick to reply and sort out a…
Very quick to reply and sort out a hassle free claim.
December 5, 2025
Reply from Post Office Pet Insurance
Good afternoon,
We're delighted to hear we could provide a swift and hassle-free claim experience for you.
Many thanks,
Post Office Pet Insurance Team
Good service and payment was made with…
Good service and payment was made with no issues
October 22, 2025
Reply from Post Office Pet Insurance
Good morning Jeff,
We're happy to hear that our service was good and that your payment was processed smoothly. We appreciate your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Sally,
We're so glad to hear you found our service excellent, fast, and reliable. We truly appreciate your kind words.
Many thanks,
Post Office Pet Insurance Team
Speedy service and payment
I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from them in processing my claims was excellent. I received payment within a day of notification that the claim was made; and the process of claiming through the pet pawtal is so easy. Brilliant service and I am very happy with the service.
August 11, 2026
Reply from Post Office Pet Insurance
Good morning Helen,
We are so happy to hear about your positive experience with our service, especially during a challenging time with your cat's health. It is wonderful to know that our communication and the ease of our pet pawtal made a difference for you. We truly appreciate you sharing your satisfaction with us.
Many thanks,
Post Office Pet Insurance Team
Really happy with my cat and I'm…
Really happy with my cat and I'm looking forward to receiving my purchases.
Kerry Edwards
September 16, 2026
Reply from Post Office Pet Insurance
Good morning Kerry,
We're so happy to hear you're pleased with your cat and eagerly awaiting your purchases! We appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Our puppy has had two operations on his…
Our puppy has had two operations on his hind leg in three months and the Post Office Pet Insurance paid both claims very promptly. A great company. I would highly recommend.
February 26, 2026
Reply from Post Office Pet Insurance
Good morning Ann,
We are so happy to hear that we could be there for you and your puppy during such a challenging time. We appreciate your kind words and recommendation!
Many thanks,
Post Office Pet Insurance Team
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