Post Office Pet Insurance Reviews 510

Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more

Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more

Insured my 3 month old puppy with the post office, mainly because you didn't have a 20% co pay, which I really didn't want, so although you were dearer than some, for me this gave peace of mind, you a... See more

Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him. Post office insurance paid out each time, no hassle... See more

Easy to use website, price wasn’t the cheapest, but the reviews pointed to this being good cover, we changed from Petplan due to high increases in premium when we never claimed. Just hope that if we n... See more

First class service at the Post Office Insurance for our 16 week old kitten who came into a spot of bother. Used them for our two cats previously and were fantastic for end of life care. Wouldn't use... See more

Absolutely terrible. Don't send inportent updates when you have put down prefrances to do. Then decline you claim saying underwriter. Then on top take money from your bank by dd early landing you in o... See more

Outstanding service, gold star insurance. My dog needed surgery for ACL injury and the Post Office Pet Insurance dealt with my claim speedly and approved the claim in two days. Money for the veterinar... See more

Moved our pet insurance to the Post Office last year as their policy premium was competitively priced. We had to make a claim after our dog fell ill. As the costs were close to £3k we were keen to see... See more

This company provides a excellent first class service. Put a claim in for vet bills for injury to my dog on 22/08/25, with six days they had processed the claim, contacted my vets for relative inf... See more

Our puppy broke his front right leg which was very distressing for him and all the family.The insurance responded very promptly and kept us informed all along the way. The vets completed all the pape... See more

Shocked that they will not cover my spaniel for grass seeds because he had a previous grass seed removed. This was not made clear on purchase of the insurance, only when my standing order was set up a... See more

Have had Post Office pet insurance for my collie cross for 4 years, and was so pleased with their company, I insured a second edition ( a little terrier) with them. The annual fees are at reasonable.... See more

I have a 7 year old Labrador who required a scan to determine the cause of her intermittent lameness. We our insured with Post Office Pet Insurance. The claim was settled within 5 days and our vet pai... See more

Insured my Cat Mittens with them and communication and ease of site use is perfect. Premium was competitive so I have just added my Dog Boo onto them as well. Although they were slightly more expens... See more

Had to make an unexpected claim for my 11 month old kitten. Vet gave him swift treatment, he made a full recovery in 6 days and the claim was paid in full within the same time. Pleasure to deal with.... See more

A simple on-line form completed and the Post Office Pet Insurance made direct contact with the vet without any further involvement from me. Claim was settled within weeks. Very happy.

It was a very easy process to submit the claim. The claims team acted quickly, as did our vet. Although we had taken out a new policy with the Post Office starting 1 Sep 25, we had not "renewed" as su... See more

The quote would not progress no matter what I did and kept taking me back to the beginning. I tried phoning for support but took ages as the computerised system did not register when I chose an option... See more

Fantastic service when I made a claim after my dog sustained injuries from a dog attack. Quick efficient service on line followed up by written confirmation. Claim was settled within 2 weeks. Could... See more

Awesome service. I've never had to claim on this insurance policy before, so I didn't know what to expect, but I was super impressed with the communication, processing speed and fairness of the claim... See more

Very simple to arrange insurance for my new puppy. Happy with price and level of cover and Post Office pet insurance was recommended by a friend who has used this service

The Post Office Insurance vet helpline confirmed what we thought - that we needed to get our dog to the vet. The subsequent claim was handled very efficiently between the vet and Post Office insuranc... See more

I'm so happy with my pet insurance , having to make an unexpected , emergency vet visit , having to claim for the first time I was unsure what to do . But it was soooo simple and extremely fast at pa... See more

Starts off very affordable but if you need to claim be aware that there will be consequences. Following a claim for my flatcoat my insurance more than doubled.when I enquired why the massive increas... See more

Our experience with Post Office has been absolutely fantastic since the start. We’ve been with them for a few years now. Unfortunately, recently we had to make a big claim for our poorly dog.... See more

Took out pet insurance with them for my male golden retriever. Paid whole annual premium upfront. Gave them every info about my dog and his health, including details of current vet surgery and past... See more

The whole process was effortless. I have looked around and you are by far the most knowledgeable about Feral Cats. My mind can now be at rest knowing my three rescue cats have some insurance and for... See more

Making a claim was very straightforward online and involved very little effort on my part. They contacted the vet practice direct and then refunded the money straight back to my account, minus the exc... See more

I submitted a claim and basically did the enquiries myself. Enquiry officers would send the same email a week apart to my vet chasing information without checking they were actually receiving the emai... See more

Took my money for 10 months and then, when I submitted a claim, started asking important questions in order to find a way out of paying. These should have been asked at the beginning, if they were i... See more

Claim for my dog's trea tent was made by my vet after I gave them my Post. Office pet policy number. I paid the bill at the time but soon got an email from Post Office Pet Insurance to say they were c... See more

The online procedure for starting a claim was very simple and the information required was minimal. Post Office Pet insurance contacted my vet directly for the details of Holly's condition and kept... See more

I was surprised at how straight forward it was to make an insurance claim with the post office at such a distressing time my puppy needed so much care and medical attention The communication was gr... See more

Made a claim on my pet cover for insurance for vet fees and medication. The team were effective and made a payment in a timely manner. Would recommend the post office for Pet insurance.

Having never made a claim for pet insurance before I've got to say this was easier than doing my weekly online shop. Enter a few details, 5 mins tops. They did the rest and payment was made to me i... See more

Amazing service, specially the 24 hours vet online , The claim process also its clear and i didn’t even make a-call every thing work on the time schedule

On looking to renew my cat’s annual insurance policy through one of the comparison sites, I came across the Post Office Pet Insurance as this was the best option I could find. Others were quoting ri... See more

Excellent service, very easy to set up for our dog. Got the date of birth wrong so phoned up and got it changed hassle free. Cheaper than I thought it would be for the maximum cover per year. Definite... See more

Fabulous company for pet insurance , in such a stressful time , it was so simple to claim and really helped make on less thing better . My friends are now using too .

Veterinary clinic helped with the claim which was relatively easy. Post Office paid out within a week of application. I am grateful for the ease and prompt payment.

I am rating my score on the outcome even though the initial claim was rejected and I would not have been paid out of if I had Not contacted my Vet who mis described the condition my dog was suffering... See more

Have been with Petplan for a couple of years but they have gone realy expensive I changed to Post Office has the monthly payment is much more competitve with a higher level of insurance

I really cannot fault the claims process. From start to finish it was easy to understand, the website simple to navigate and the claim was settled very quickly. Excellent service.

I.ve never claimed before and the process was easier than I thought it would be. Post Office insurance contacted the vets and I had payment within a week of my claim.

Once contacted very helpful and when vet sent my claim very quick to respond and received money in to my account

It was easy to set up everything explained clearly and the price for both my cats for everything for a lifetime was amazing anyone looking for pet insurance look at the post office first.

Post Office Claims to date have been effortless. I simply notify them of the vets and what the issue is that is being treated and they do the rest with prompt payment.

Really good experience with the post office in insuring our two cats. They're responsive and very fair - a really pleasant surprise! Highly recommend

I have always trusted the Post Office with my House Insurance so I was pleased to see they did Pet Insurance. It was so quick and easy to get it online & was a good deal for two cats 🐈.

I have been loyal to this company for many years. They have repaid me by increasing my monthly payment from £128 to over £400. In the time I have been with them I can only remember claiming twice. I... See more

I have tried other pet insurances, but when l get to the part in the application about the breed of the pet, l cannot put down a breed, because my pet is more than a mixed breed, and l cannot go any f... See more

Was easy to set and you can choose your own cover to match how much is affordable to you if your working or on benefits

I took out the insurance for my dog to replace ok ne with another company . They needed to check with my vet for previous Conditions which is understandable. My vets replied immediately. However, the... See more

They treat pet insurance customers exactly the same as those poor sub post office managers. An absolutely disgusting company and I have cancelled my policy after the first month because of the terri... See more