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Post Office Travel Money Card Reviews 4,788

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the ease of use and convenience of the travel money card, especially for holidays, highlighting its acceptance in many places and the ability to easily load and manage different currencies. People appreciate the security it offers, allowing them to control spending and avoid bank fees while abroad. However, some people were dissatisfied with certain aspects, such as difficulties with topping up the card or issues with card acceptance in specific locations. A few customers also mentioned unexpected charges for ATM withdrawals abroad and problems with the app's functionality or the process of converting leftover currency.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use for the... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers found the card easy to use, convenient for... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers find the app convenient, easy to use, and... See more

Holidays

Consumers generally express satisfaction with their holiday experiences, particularly regarding the ease of... See more

Product

Users describe positive interactions with the product. Many customers praise the travel money card for its... See more

Based on these reviews

Rated 4 out of 5 stars

Very disappointed that I cannot top up with Malaysian Ringgit as I spent upto 3 months a year there. However, it is a convenient and safe way to carry travel money

Company replied

Rated 5 out of 5 stars

I find the Travel Money Card easy to use and to load currency on it, even though the exchange rates aren't always the best available, compared to other providers on the market, however I value the c... See more

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Rated 5 out of 5 stars

Just returned from a holiday using my post office travel card.I was very impressed with the whole experience. Topping up was easy,keeping track of spending.The card was accepted everywhere and p... See more

Rated 1 out of 5 stars

Card refused in Austria chip and Pin. Following previous refusal in San Sebastian. Decided to withdraw my money from card to Bank Account . Over 417.34 Euros on Card and they dont give you the exchan... See more

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Rated 5 out of 5 stars

Very helpful advice at the Post Office when I set up my Travelcard. The card worked very well in Holland - I was able to tap on and off trams and pay for my hotel and in various restaurants. I coul... See more

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Rated 2 out of 5 stars

No issue with the card or its use abroad. My frustration is that you kept taking a monthly fee and only issued a reminder when there was next to nothing left in the account, long after it had expired.... See more

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Rated 5 out of 5 stars

Great card. Never had a problem with it anywhere. Its accepted everywhere and love how you can check the balance which is updated instantly. Had to phone customer service with a query and phone was... See more

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Rated 5 out of 5 stars

Been using my card for a couple of years now. A little bit saved weekly or whenever I can afford, even when there's no holiday booked. Then if I'm a bit skint one week I can change my foreign curren... See more

Rated 5 out of 5 stars

Easy to obtain, easy to load with money in various currencies via a linked debit or credit card, accepted in the EU countries we have visited. Gives additional security if it is stolen as the amount o... See more

Rated 5 out of 5 stars

Our preferred way of travelling with currency. Well-accepted and reliable in all situations we’ve found ourselves in abroad. Many thanks.

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Rated 1 out of 5 stars

Travel money card doesn't work in Australia. Tried in 3 different outlets, at the airport, in a pharmacy and in Sydneys main art gallery. Tried to use pin rather than tap on didn't work. Same... See more

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Rated 5 out of 5 stars

Highly recommend this travel card so easy to top up and you can switch between currencies very easy. The app is brilliant and you can see your spending just like any bank or credit card statement... See more

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Rated 5 out of 5 stars

Travel money card for my trip to Australia worked really well. Easy to monitor spending and felt protected using it. Was able to use it everywhere on trip. Would recommend and will use it again for fu... See more

Rated 5 out of 5 stars

Found it a very useful and efficient process. I could top up the card during my holiday and check the balance on my phone. This was useful as I had to travel to some areas where I could have been rob... See more

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Rated 5 out of 5 stars

It’s a great way to save money for any trip abroad. I have found I can add a little each month to my account that when I go on holiday I have no financial worries and can enjoy my time away.

Rated 5 out of 5 stars

I always take post office travel card on my holidays so easy to use can swop any currency left to what ever you need for next holiday also top up so easy

Rated 1 out of 5 stars

I was unable to use it any where, I was very lucky to have my daughter with me with a different card. Very embarrassing when the payment was declined and I went through all my cash and had to cut back... See more

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Rated 1 out of 5 stars

I have been unable to use my card I put the correct PIN number to use it the first time it didn’t work When I returned to the UK I checked the pin was correct t check my balance at an ATM on my ne... See more

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Rated 5 out of 5 stars

You might want to tell customers that using cash to convert into euros etc onto your PO card means you avoid outrageous debit card transaction charges however easier it is that way

Rated 3 out of 5 stars

Had a number of problems topping up, not a situation you want to happen once abroad! Top up screen can take you around in circles which is very frustrating (and not right). Log off needs to be on... See more

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Rated 5 out of 5 stars

I find the Post Office money card really useful. You can load it with the currency you need before you leave and there are no transaction charges when you are away. It is really straightforward to swi... See more

Rated 4 out of 5 stars

My most recent attempt to use the money card was unsuccessful. It might have been me! Also I have a few outstanding currencies of very small amounts which I would like to move to just Euros, but the... See more

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Rated 5 out of 5 stars

Great way to keep your travel money safe. Easy to transfer funds to the travel card from own bank accounts via the app and easily change to multiple currencies. Can’t believe it’s taken me so long... See more

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Rated 5 out of 5 stars

In years gone past we used to have Travellers' cheques and they were only cashed in at Banks etc., but the Post Office Tavel Money Card is accepted in many more places and is much easier to use. I th... See more

Rated 1 out of 5 stars

I recently went to the Caribbean on holiday but you dont hold the Eastern Caribbean Dollar and you would charge me for every transaction to convert from US Dollar to the Caribbean dollar which proved... See more

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Rated 5 out of 5 stars

Wouldn't be without it. Always used to take currency abroad but now top-up the travelcard and it's accepted everywhere.

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Rated 5 out of 5 stars

A very positive customer experience where everything went like clockwork. A very user friendly system compared to some of the "clunkier" banking apps

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Rated 5 out of 5 stars

Convenient and easy to use, accessable travel card.I've only used the card with euros and sterling.It's easy to tranfer money onto the card and the app is great to keep track on my money while abroad... See more

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Rated 5 out of 5 stars

Great card, easy to use, can check the card balance anytime on the easy to use app, very simple to top up online, all shops i used accepted it

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Rated 4 out of 5 stars

Used abroad, very useful. When phones got stolen I was relieved my card wasn’t. However, I would not have been too worried because the card can only be used to the limited amount in the account!

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Rated 5 out of 5 stars

convenient way to pay for goods abroad, no exchange charges like you get paying on credit debt cards

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Rated 5 out of 5 stars

Convenience of using the card abroad instead of cash and being able to top up when required. It seems very secure.

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Rated 2 out of 5 stars

The app doesn’t always work and ive had problems with it but got it working in end it tells you in euros so very helpful

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Rated 5 out of 5 stars

Easy to set up the card initially, obtain travel money and switch between different monies when holidays end

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Rated 3 out of 5 stars

I probably wouldn't use this again, although it wasn't bad. I bought this card about a year prior to going away because at the time the exchange rate was pretty good for Japan at 200-... See more

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Rated 2 out of 5 stars

I wanted to be and stay with the post office travel card . but now i know i have to wait up to men day just to receive a email with a bar cord so i can then go to a post office to get the remainder of... See more

Company replied

Rated 1 out of 5 stars

The worst exchange rates I've ever had in my life . Do not exchange euros to gbp, you will lose a lot of money. I will never make this mistake again. They call it "buy back" even if you didn't buy eur... See more

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Rated 5 out of 5 stars

A really useful addition to the Holiday finances. Multi functional, easy to use and even easier to navigate! What's not to like?

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Rated 1 out of 5 stars

Getting the card was fine, but I asked for £50 to be put on the card for my trip to Norway. I don’t end up using the card so thought I’d change the currency back to GB Sterling. I am now £7 worse... See more

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Rated 4 out of 5 stars

It's just a really handy tool. You can control your holiday spending without having to worry about the credit card bill when you get home.

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Rated 5 out of 5 stars

Easy to order in the currency I wanted, the app was reasonably easy to install for someone like me, not good with apps etc.

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Rated 5 out of 5 stars

Post office travel card works a treat. I haven’t had a problem using it abroad(all in Europe) and it is really easy to top up as long as you are on a secure WiFi.

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Rated 5 out of 5 stars

Makes it so much easier to use abroad, safe in the knowledge you are not incurring interest charges.

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Rated 5 out of 5 stars

I ordered a card for travelling on holiday to Lanzarote and found it very easy to use whether it be for paying for services or topping up.

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Rated 5 out of 5 stars

The ladies in the Post Office were very helpful in explaining everything and answering my queries. Using the card was very easy when I arrived at my destination.

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Rated 4 out of 5 stars

Easy to use and load up with a debit card. Easy to switch to another currency for the next holiday if there is a balance left on the card. Card arrived promptly when ordered. My only gripe is that... See more

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Rated 3 out of 5 stars

I was not aware that I would incur charges from the Post Office for taking cash out of an ATM whilst abroad. I was charged by the ATM for the withdrawal and then a charge was also taken by the Post O... See more

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Rated 5 out of 5 stars

Havent used for several years so checked balance and discovered I still over £200! Lovely surprise so didn't need to top up!

Rated 5 out of 5 stars

So convenient; can top up anytime, anywhere. So safe; in the event of loss or theft you can only lose what’s on the card; nothing more.

Company replied

Rated 4 out of 5 stars

It's not too bad but had to phone to top up money as it wouldn't do it on the app, great to be able to see amount you have on there

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Rated 4 out of 5 stars

Card is easy to use and accepted by majority of retailers. Also easy to follow what you have spent and with whom on app.

Rated 5 out of 5 stars

Great comfort not carrying, money about. Easy to top up , use and withdraw when on holiday 👏

Company replied


Company details

  1. Currency Exchange Service

Written by the company

The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Rated 5 out of 5 stars

Bit difficult to get at first but after…

Bit difficult to get at first but after that it’s great

Wanted it to go on holiday with mates after my 18th was a bit difficult to get one cause I didn’t have a credit score or something but you can get a generic one that works the same but just won’t be linked to your credit score

August 5, 2025
Rated 5 out of 5 stars

New card, same great help

I needed a new card due to a potential scam on a holiday booking. The lady I spoke to was really helpful, and kind, giving very sound advice. A new card was provided within very few days. I find the card easy to use and the rates are usually better than using a bank credit card abroad.

March 11, 2026
Rated 5 out of 5 stars

Colin Fraud Prevention - Excellent Customer Service

Unexpected call from Colin from the PO Travel Card, Fraud Protection team to check if everything was ok as there had been a number of failed attempts to use my Travel Money card yesterday....which i knew was true..as it was me ! When I advised what I'd been trying to do, Colin explained calmly and reassuringly what had happened and reset my cards credentials enabling me to use the card successfully within minutes of our conversation. It was so lovely to speak to Colin...he was polite calm informative and funny ...such a refreshing change than having to deal with an AI chatbot ! Many thanks Colin..hope your management team recognise what a star they have in you! Best wishes 😊 id also like to say the Travel Money card is great ..I tell everyone I know to get one..they're handy for using both in the UK to purchase goods and services and also when travelling abroad ..😊

April 10, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Pat,

Thank you for sharing your experience. We appreciate your positive feedback regarding our staff's assistance. We’re delighted our team made your visit a positive one. Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through. - Post Office Travel Money Card

Rated 4 out of 5 stars

Easy to use but currency rates not very…

Easy to use but currency rates not very competitive

March 9, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Mr. Jeffrey Donnison,

We appreciate your positive feedback and we're glad the card is easy to use. It really helps us to hear this.
Thanks for your feedback. Exchange rates can vary and are influenced by market conditions at the time of purchase. We always aim to offer competitive rates, and full pricing details are available on the Post Office website so customers can make an informed choice before buying. - Post Office Travel Money Card

Rated 1 out of 5 stars

Absolutely rubbish customer service non…

Absolutely rubbish customer service non existent and impossible to spoeak to anyone. I have had multiple unauthorised payments been taken from our travel card amounting to over £12 every time the card was used weather it was in a machine or in a shop. It can’t possibly hidden charges from the post office or anything as we was assured both by them and their details online that the card is free to use. I need someone from post office customer service to contact me immediately as they don’t have a fraud provision like all banks are card do and have to by law. How can this even be allowed why are the post office still trading after such massive scams. What ever you do don’t get a travel card either use local cash or your normal cards or even just your own currency where there is actually 0 charges unlike post office who have charged me to load the card gave the most terrible exchange rates now I’m being his with charges that are nearly equal to my spend so it’s currently costing us over 100% to use a post office travel card??

April 4, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi GRPH South West Ltd,

Thank you for taking the time to leave a review. We apologise for the inconvenience caused and have since followed up on this matter. To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk. - Post Office Travel Money Card

Rated 1 out of 5 stars

Travel money card doesn't work

Travel money card doesn't work in Australia. Tried in 3 different outlets, at the airport, in a pharmacy and in Sydneys main art gallery. Tried to use pin rather than tap on didn't work.
Same problem - Card not accepted each time.

Looked online, no help.

At a loss.....

April 4, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Richard Pendlebury,

We’re very sorry to hear you experienced difficulties with your Travel Money Card while abroad. We understand how frustrating this can be when you’re away from home.

To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 5 out of 5 stars

This card is great


This card is great. The app is really easy to use, so can load money onto it with no problems. Been a great thing to have.

March 11, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Anna,

Thank you for your feedback. We’re thrilled to hear the app is working well for you and that loading and using the card abroad was easy for you.

Post Office Travel Money Card

Rated 1 out of 5 stars

Absolutely appalling organisation.

Absolutely appalling organisation and unfit for purpose. Stay well clear of this outfit, they're a bad lot all round.

April 2, 2026
Unprompted review
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Allen Whitworth,

We’re sorry to hear you weren’t fully satisfied. We’d love the chance to help or answer any questions you may have. You can reach us on 0344 0335 0109 or +44 20 79 37 02 80 from abroad lines or by email at info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 5 out of 5 stars

Been using postoffice travel for a…

Been using postoffice travel for a while now.no problems easy to use and top up

March 11, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Wanda,

Thank you for your feedback. We’re thrilled to hear the card is working well for you and that loading the card was easy for you.

Post Office Travel Money Card

Rated 5 out of 5 stars

Found it a very useful and efficient…

Found it a very useful and efficient process. I could top up the card during my holiday and check the balance on my phone. This was useful as I had to travel to some areas where I could have been robbed and it meant I could just put the money on the card I needed for the day.

March 11, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Michelle C,

Thanks for sharing your experience. We’re glad the app is making things easier for you. Feedback like this helps us keep improving and making it even better.

Post Office Travel Money Card

Rated 5 out of 5 stars

Very convenient

The ladies in the Post Office were very helpful in explaining everything and answering my queries. Using the card was very easy when I arrived at my destination.

March 9, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Judith Bryson,

Thank you for sharing your experience. We’re delighted our team made your visit a positive one. Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through.

Post Office Travel Money Card

Rated 1 out of 5 stars

Card didn't work

Card didn't work. Was sent the wrong Pin, rang Customer helpline, no answer. A complete waste of time.

March 9, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Chris,

Thank you for sharing your thoughts. We’re sorry your experience didn’t meet expectations. If you’d like to talk through any concerns or need assistance, please contact us on 0344 0335 0109 or +44 20 79 37 02 80 from abroad lines or email info@postoffice.travelmoneycard.co.uk.

Post Office Travel Money Card

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Very secure as well. Has been using for 20 plus years. No problem at all.

March 11, 2026
Post Office Travel Money Card logo

Reply from Post Office Travel Money Card

Hi Mrs Patel,

Thank you for your feedback. We’re thrilled to hear the card is working well for you. Making things simple for our customers is always our goal.

Post Office Travel Money Card

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