I found the Travel Card really excellent in Japan where cash is used a lot. I was able to withdraw what I required on a daily basis. I also preferred using this type of card to a credit card, I felt... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just in the process of loading the card up at the moment and everything is good so far. Staff are friendly and efficient and knowledgeable.
Company replied
I was not happy on trying to use my card evening of the 18Aug and would not work declined many times . Found out the app was down . A big problem in trying to pay my bill with no other money . Especi... See more
Company replied
We got the Post Office Travel Money Card for a cruise last year and we’re using it again for our holidays this year because it’s been so reliable. What you see is what you pay, with no extra card fees... See more
Company replied
Company details
Written by the company
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Contact info
United Kingdom
- postoffice.co.uk/travel-money/card
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Post Office Travel Card a must.
Post Office Travel Card was great when i was on holiday in Spain, I felt it was safer than carrying cash around with me. I used the app to check on my purchases, balance and could top up at any time. I used it in shops, restaurants and paying for ferry tickets, and also at my hotel for food and drinks. Also card has a long expiry date, so i can use it again maybe next year if I go away again. Definitely recommend post office travel card and the app.
July 24, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Susan Olssen,
We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.
Post Office Travel Money Card
Easy to set up easy to understand what…
Easy to set up easy to understand what to do.
September 1, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Customer,
We really appreciate your review. It’s great to hear the card is easy to set up, we want managing your Travel Money Card to be as smooth as possible.
Post Office Travel Money Card
Puts the fun in funding
This card and app was fantastic to use and will definitely use again, our finances for our holidays worked well, knew exactly what we were spending where and when. Even back at home its great for separating funds for a specific purpose. The functionalities are all great.
September 1, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Linda,
We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.
Post Office Travel Money Card
Easy to use better than cash.
Easy to set up and better than carrying cash.
Only down side is the annoying survey they send you.
It’s far to long just ignore is my advise.
September 1, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Customer,
We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.
Thank you also for your feedback regarding the survey. We’ll take your comments on board and review our communications to make them simpler.
Post Office Travel Money Card
Got a travel card to go to Denmark as…
Got a travel card to go to Denmark as was told card payment was preferred what a great decision so easy to use and set up, will use it all the time when abroad,like the idea that its pre paid, so you don't feel the " pinch" from your bank statement!!!!!!!
August 19, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Liz W,
We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.
Post Office Travel Money Card
I don’t like when I pay directly onto…
I don’t like when I pay directly onto my card the post office takes around £3 of my payment.
August 30, 2026
Reply from Post Office Travel Money Card
Dear Angela Young,
We apologise for any concern about fees. For clear information on charges and how they apply, please refer to the Post Office website: https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.
Commission charge of 1.5% is applicable to Pound Sterling top ups. There is a minimum charge of £3 and a maximum charge of £50.
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear Jeanette,
We appreciate your positive feedback and are so glad you found our product safe to use. Thank you for recommending it.
Post Office Travel Money Card
Terrible exchange rate compared to…
Terrible exchange rate compared to other banks and holiday cards
August 31, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Terence Dawson,
Thank you for taking the time to share your feedback, we really appreciate it.
We take your comments on the exchange rate seriously. We’re always working to improve our service and deliver the best possible experience for our customers.
Post Office Travel Money Card
Before going Abroad get a Post Office Travel Card.Cardrselves a Post Office Card.
Myself and my Husband, got a Post Office Travel Card each last year. It was the best thing we could of done. So easy to put money on it, specially when we go abroad. It takes minutes to transfer money from our banks to the Post Office card. We have just top up our cards today for our jollies we dont have to worry about money then.
August 27, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Margaret,
Thanks for the great review. We’re glad you had such a positive experience. We're happy to hear that loading and using the card abroad was easy for you and your husband.
Post Office Travel Money Card
Excellent no hassle customer service.
I lost my card in Italy. It took one phone call to inform the Travel Card team and my card was cancelled and a new one was on its way. Excellent, no hassle customer service.
June 2, 2026
Reply from Post Office Travel Money Card
Dear Philip
We appreciate your positive feedback regarding our staff's assistance.
Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through.
Post Office Travel Money Card
Very good card
Very good card, app is easy to use. Does all conversions for you and works without any problems when abroad
March 9, 2026
Reply from Post Office Travel Money Card
Dear Chris,
Thanks so much for your feedback. We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.
If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.
Post Office Travel Money Card
Upload the app as recommended by a…
Upload the app as recommended by a friend and topped up my card but still haven’t received the £10 as yet !!!!
August 26, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Customer,
We’re very sorry you haven’t received your bonus. We understand how disappointing this must be and appreciate you letting us know.
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Helpful and easy to use
February 5, 2026
Reply from Post Office Travel Money Card
Dear Abdul,
We appreciate your positive feedback and we're glad the card is easy to use. It really helps us to hear this.
Post Office Travel Money Card
Defrauded on 2 occasions. No help from company
Defrauded.... Someone in Leeds set up a direct debit ... Bled my card dry... Helpdesk promised they would chase it up... Nothing. Issued with new card.... Within 3 weeks someone in Honiton had bled it dry.... Card is not fit for purpose... avoid
August 26, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Ian Davis,
Thank you for your feedback. We’re sorry for the experience you described.
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Easy process to get the card
Easy process to get the card. Very easy top up via the APP and to add cash in the post office.
August 25, 2026
Reply from Post Office Travel Money Card
Dear Helen Allen,
Thank you for taking the time to share your feedback. We're delighted to hear that getting your Travel Money Card was a straightforward experience and that you've found topping up through the app quick and convenient.
It's also great to know that adding cash at the Post Office was easy for you. Your kind comments are truly appreciated.
Post Office Travel Money Card
Because we can put our money in to eur
August 17, 2026
Reply from Post Office Travel Money Card
Dear Michelle,
We appreciate your positive feedback and we're glad the card is easy to use and offers you a convenient way to manage your finances. Thank you for sharing your positive experience.
Post Office Travel Money Card
Very straightforward to use with all…
Very straightforward to use with all the safety features built in to protect you but still easily accessible for the user.
August 24, 2026
Reply from Post Office Travel Money Card
Dear Anne,
We appreciate your positive feedback and are so glad you found our product safe and easy to use, we want managing your Travel Money Card to be as smooth as possible. Thank you for recommending it.
Post Office Travel Money Card
Sadly it has been a problem for us.
I got this card for a family member. Had issues with it in Europe and wanted to sort out getting it reactivated. That didn’t work well! Then the card was stolen/lost and I contacted Customer Services to get a new one. I have not received it, nor heard anything from them. The problem seems to be that I set it up but it was for someone else to use abroad. They can’t access the App only I can. I am now left with the problem and the Euros on the card which I won’t be using as the family member is already abroad. I wanted to send them the card but have not received it yet, after a good 2 weeks!
I wouldn’t bother in the future, there seems to be much easier to use companies out there. However I’m not sure what their customer care is like when a problem arises!
Just to add to the reply I received:
When I applied for the Post Office Travel card in one of your Post Offices your member of staff told me that I could get the card for a member of my family to use abroad. They went ahead processing it and helping me do it!
Please inform you staff what you wrote in your review, thank you.
August 7, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Andrea,
Thanks for taking the time to share your feedback. We understand how this could be disappointing. For security reasons, the Post Office Travel Money Card is issued for individual use and can’t be shared, even between family members. The full details are available on the Post Office website, and we always recommend reviewing them before travelling. https://www.postoffice.co.uk/help-support/travel-money-card
If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
No more worries about always having to…
No more worries about always having to carry cash and easy to use
August 24, 2026
Reply from Post Office Travel Money Card
Dear M Anderson,
We appreciate your positive feedback and are so glad you found our product safe and easy to use. Thank you for recommending it.
If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Useless card
Useless card - I preloaded it with 60 euros before travelling to Italy and then tried it in a restaurant but it didn't work. Then tried it in an atm but that didn't work either. Stick to your usual credit card (Halifax in ny case)
.
August 24, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Lagunakid,
We’re sorry your card didn’t work as expected. We know how inconvenient this can be while travelling.
We’d love to understand more and help if we can. To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.