Good to use in Australia and Thailand. Now need it for Mexico except the card doesn't do Peso. I am disappointed as I have to make alternative arrangements.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mine is great, APP works well, just topping it u, ready for next years holiday. My Wifes, NOT so great, APP keeps crashing as so far no one at the post office seems to be able to resolve the problem... See more
Company replied
Post office money is a godsend if you’re travelling. Prior to having one l have been caught out with banking fees for using my normal debit card. Using and topping up is easy, you don’t have to worry... See more
Company replied
We got the Post Office Travel Money Card for a cruise last year and we’re using it again for our holidays this year because it’s been so reliable. What you see is what you pay, with no extra card fees... See more
Company replied
Company details
Written by the company
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Contact info
United Kingdom
- postoffice.co.uk/travel-money/card
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appalling Customer Service
Had a travel card with approx 150 euros scammed in Dubai. At first Post Office was helpful and notified me about stolen funds. However, trying to recover the monies and corresponding via emails and multiple telephone calls, I have to report how unprofessional and inept the customer service department is. Every single phone call and email was dealt with by a different contact every single time. Nobody followed up and actually dealt with my queries. The matter was pushed around with no one resolving the matter. Very poor customer service.Eventually it was resolved, they refunded the money back but in Dubai currency !! After more chasing by myself it eventually was returned in sterling. I have now closed my account and requested my data be removed from their system.
September 3, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Julie,
Thank you for taking the time to share your feedback. We’re sorry your experience with our customer service didn’t meet expectations. We take comments like this seriously and have passed your feedback on to the relevant team to help us improve.
Post Office Travel Money Card
I wouldn't recommend the Post Office…
I wouldn't recommend the Post Office card. I used it to make a cash withdrawal in Spain, and Spanish banks not only charged me between £7 and £4.99 to withdraw Euros (e.g a 60 Euro with drawl cost 64.99), but when i got back to the UK i found that the Post Office had also charged me for a cash withdrawal..so charged twice just to withdraw money.
By comparison last year when i used another company to withdraw Euros on their card, i wasnt charged a single cent extra...so i know who i will be using next holiday abroad...certainly NOT the Post Office.
October 17, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear John,
We’re sorry if the fees were unexpected. Details of all fees and charges for the Travel Money Card are available on the Post Office website for full transparency. https://www.postoffice.co.uk/help-support/travel-money-card - Currency and spending.
We’d love the chance to answer any questions you may have. You can reach us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or by email at info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
App is rubbish if I could give 0 I would
App is rubbish if I could give 0 I would
October 9, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Mark,
We appreciate you bringing this to our attention. We're sorry you encountered issues. We'll review this to improve clarity.
We’d love the chance to help or answer any questions you may have. You can reach us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or by email at info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Post office money is a godsend if…
Post office money is a godsend if you’re travelling. Prior to having one l have been caught out with banking fees for using my normal debit card. Using and topping up is easy, you don’t have to worry using it abroad, you convert the money topped up and it instantly converts the exchange rate so you don’t have to think or worry about nasty banking fees. Best of all, their customer service is 24 hours so you can call anytime anywhere is you need help or support with anything, and customer service is actually a human being you’re speaking with. Something that is dying a death these days. One of the best things you can purchase if you’re travelling hands down.
March 11, 2026
Reply from Post Office Travel Money Card
Dear Aajay,
Thanks so much for your fantastic review. We’re thrilled you had a great experience. If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.
Post Office Travel Money
I have used a post office card for a…
I have used a post office card for a few years now, it’s easy to put money on and to transfer any monies to another currency when travelling elsewhere
October 15, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Eileen,
We're happy to hear that your experience went well and that you were able to easily change your currency back after your holiday.
Thanks for the great review. We’re glad you had such a positive experience. If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
I got card so wouldn't need to take my…
I got card so wouldn't need to take my usual one with lots of credit. 3 euro charge on tube in malaga refused. So can't rely on it and need to take main card anyway...
October 14, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Peter,
We’re very sorry to hear you experienced difficulties with your Travel Money Card while abroad. We understand how frustrating this can be when you’re away from home.
We’d love the chance to help or answer any questions you may have. You can reach us on 0344 335 0109 or +44 20 79 37 02 80 from abroad lines or by email at info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Ive complained 5 times since my funds…
Ive complained 5 times since my funds were stolen 5 weeks ago. Still waiting for a refund and any sort of a reply. I now have very little confidence in travel money card
September 7, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Anthony,
We're sorry to hear of your experience.
To help us better understand your feedback, we’ve sent you a Trustpilot email, please keep an eye out for it. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk, we’d be happy to assist.
Post Office Travel Money Card
Would use this service again
September 15, 2026
Reply from Post Office Travel Money Card
Dear Louise Robbins,
We appreciate your positive feedback. We always aim to make spending abroad simple and hassle-free.
Post Office Travel Money Card
Shocking service
Shocking service. I ordered my currency for delivery to my local Post Office. The order clearly states that the money will be there for collection at 1pm. At 1.30pm I drive to the post office and they know nothing about it and were extremely unhelpful. No offer to call me when it arrives or to attempt to track where my money is or anything like that. They took my money yesterday and now I have nothing, not even my original money for holiday. It's really dispicable. Avoid the Post Office Exchange at all costs, literally. It may be a fair rate but that's irrelevant if you have lost all your money for holiday.
I can confirm that I had already called the Currency Exchange number and all they could say is that the money is on the way to the sorting office, not even to my local post office so they couldn't help either. Shocking.
October 13, 2026
Unprompted review
Reply from Post Office Travel Money Card
Andrew Ward,
We are deeply sorry to hear about the distress and inconvenience caused regarding your travel money order. We fully understand how critical it is to have your funds ready on time, especially right before going on holiday, and we apologise for the lack of support you received at the branch.
As this review is shared on the Post Office Travel Money Card review page, we kindly ask for you to contact the Cash Currency line on 03458500900, or share the review on the Post Office Cash Currency page for this to be looked in to.
Post Office Travel Money Card
Easy to attain
Easy to attain, and easy to us very happy with it.
September 15, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Peter,
We appreciate your positive feedback and that you find the card easy to use. It's great to know you're enjoying the Travel Money Card.
Post Office Travel Money Card
I have used my card in Italy
I have used my card in Italy, France, Netherlands, Spain and Croatia without a problem. I’ve taken cash from ATMs - paid in restaurants, for taxis, in many shopping outlets and cafes. Only problem was remembering the pin for bigger payments. I would recommend it as an easy option, so long as you have some cash for the smaller independents who may not accept it for lack of the technological investment.
October 12, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Anthony Harniess,
Thank you for your feedback. We’re glad you found the card useful and appreciate your comments, which help us keep improving for our customers.
As a reminder, if you ever forget your PIN, you can view it securely through the Travel Money Card App or by calling the telephone number provided on the back of your card.
Post Office Travel Money Card
Easy to use
Easy to use, top up 24/7 my holiday is secure with travel card Trust.
August 2, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Grethel,
We appreciate your positive feedback and we're glad the card is easy to use and load. It really helps us to hear this.
Post Office Travel Money Card
I find the USA dollar Cashcard…
I find the USA dollar Cashcard extremely useful and convenient . The app gives a real time update of spending and there is no currency exchange commision charge to each transaction as there would be with most credit cards. I have never had the card declined.
March 9, 2026
Reply from Post Office Travel Money Card
Dear Peter,
We are glad you enjoyed your experience using our card during your travels. We appreciate your positive feedback regarding the instant transaction notifications within our mobile application and the savings on conversion fees compared to standard credit cards. Hearing about your reliable payment experiences is wonderful. Thank you for sharing your thoughts with us, and we look forward to serving you again.
Post Office Travel Money Card
PO travel card makes travel easier.
The instructions to enable the use of the card were straightforward. The refer a friend scheme gave me a bonus to start. The card was readily accepted on my continent holiday.
September 7, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Paul,
We really appreciate your review. It’s great to hear that using the card was convenient and straightforward, we want managing your Travel Money Card to be as smooth as possible.
Post Office Travel Money Card
Makes a change from Travellers Cheques!
Last travelled when Travellers Cheques were the default to take funds (not cash) abroad, so thought this currency agnostic Travel Money card was superb. Great that the app lets you see transactions and balance anywhere and now I’m home I can continue to buy purchases in the country I visited which won’t accept UK credit cards for payment.
December 22, 2025
Reply from Post Office Travel Money Card
Dear Jules,
We are glad you enjoyed your experience using our card on your recent trip overseas. We are delighted that our mobile application allowed you to monitor your balance and track your spending effortlessly while away. Thank you very much for taking the time to share your positive feedback with us.
Post Office Travel Money Card
Really easy to use card
Really easy to use card, from registering it, loading it, topping it up and using it in the USA.
October 6, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Kirsty,
We’re so glad to hear topping up your Travel Money Card was easy. Making it simple to add funds and manage your card is something we always aim for, so your feedback is much appreciated.
Post Office Travel Money Card
Loaded up the card before a trip to the…
Loaded up the card before a trip to the USA.
Easy to use and to check the balance via the app.
October 8, 2025
Unprompted review
Reply from Post Office Travel Money Card
Dear Carl,
Thanks for sharing your experience. We’re glad the app is making things easier for you. Feedback like this helps us keep improving and making it even better.
Post Office Travel Money Card
Two failed attempts when using card abroad…
After one holiday when the card didn't work due to lack of instructions re the removal of the label over the chip I tried again the following year. This time it did not recognise the pin number I had changed it to so was again unusable whilst away and I had to have a replacement card on return to redeem the cash in the UK. I can see no advantage with this over using my usual debit abroad which did not incur charges for normal card purchases
September 19, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear John,
We’re sorry your card didn’t work as expected. We know how inconvenient this can be while travelling.
To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
The Post Office Travel Card is…
The Post Office Travel Card is convenient and easy to use abroad, which is a definite plus. However, the exchange rates are significantly less competitive than the rates available elsewhere, meaning you get noticeably less for your British pounds.
For me, the convenience doesn’t outweigh the financial difference. I would definitely recommend shopping around and comparing exchange rates before using this card, as you may get considerably better value elsewhere.
Useful card, but not the best deal financially.
October 5, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Lorayne,
Thank you for taking the time to share your feedback, we really appreciate it. We take your comments on the exchange rate seriously. We’re always working to improve our service and deliver the best possible experience for our customers.
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear Michelle,
We are glad you enjoyed your experience. Thank you for your positive feedback regarding how simple it was to add funds and utilise our product.
Post Office Travel Money Card
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.