Good to use in Australia and Thailand. Now need it for Mexico except the card doesn't do Peso. I am disappointed as I have to make alternative arrangements.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mine is great, APP works well, just topping it u, ready for next years holiday. My Wifes, NOT so great, APP keeps crashing as so far no one at the post office seems to be able to resolve the problem... See more
Company replied
Post office money is a godsend if you’re travelling. Prior to having one l have been caught out with banking fees for using my normal debit card. Using and topping up is easy, you don’t have to worry... See more
Company replied
We got the Post Office Travel Money Card for a cruise last year and we’re using it again for our holidays this year because it’s been so reliable. What you see is what you pay, with no extra card fees... See more
Company replied
Company details
Written by the company
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Contact info
United Kingdom
- postoffice.co.uk/travel-money/card
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Post Office Travel Money Card
Dear Gabirel,
We appreciate your feedback and we're glad the card is easy to load. It really helps us to hear this.
We’d love to understand more and help if we can. Please feel free to call us on 0344 0335 0109 or +44 20 79 37 02 80 from abroad lines or email info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Easy card to order
Easy card to order. Very good app to see your balance, and easy to top up.
September 10, 2026
Reply from Post Office Travel Money Card
Dear Stewart,
We're happy to hear that ordering, loading and using the card was easy for you.
Thank you for recommending it.
Post Office Travel Money Card
Not so good after all!
This is my original review a few days ago:
First time of used the Post Office travel car. Adding funds to the card is straightforward and and not having a bank account linked to the card is a great feature.
The transactions view are instant so keeping track of expenses is easy.
This card is so much easier than carrying around currency notes and coins.
I now amend it:
I paid a security deposit at a Zurich hotel 13th September 26, they put through the refund 14th September 26 and yet today (18th September 36) the v refund has not been credited to my Travel Card. Post Office - are you responsible? My travel card has over CHF 500 and yet there doesn't appear to be an easy way to have this amount transferred back to my linked bank account, and YES, I have swapped the amount back to Sterling! Very disappointing 😞
September 18, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Nigel,
Thank you for your feedback. We’re sorry for the experience you described. We would like to review this and take steps to address and resolve this for you.
Please feel free to contact us if you need any further support on 0344 0335 0109 or +44 20 79 37 02 80 from abroad lines or email info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
What is wrong with these people?
I ordered some euros BUT there is nowhere to put what denominations you want. I immediately responded to the order confirmation, asking for 2 x Euro100 bills, to give as part of a wedding present. I end up with a wad of notes, a 50, 6 x 20's and 6 5's. yeh, really impressive service.
More buck passing, what can't they forward my complaint?
September 18, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Norman,
Thank you for your response and for sharing your feedback. I’m sorry to hear about your experience with your foreign currency order and the reported denominations.
As this review was posted on the Post Office Travel Money Card page, I wanted to let you know that the Travel Money Card team is unable to investigate cash currency orders, as these are handled by a separate department.
For further assistance, please contact the Foreign Currency Customer Services team on 0345 850 0900, who will be best placed to review your case and discuss the outcome of any investigation.
Thank you for taking the time to share your feedback, and we hope the relevant team can help resolve this matter.
Post Office Travel Money Card
Easy to top up with no need to go to a…
Easy to top up with no need to go to a money shop for your holiday money.
September 10, 2026
Reply from Post Office Travel Money Card
Dear Geoffrey Allan Bray,
Thank you for your feedback. We’re thrilled to hear the card is working well for you and that you find it easy to top up. Making things simple for our customers is always our goal.
Post Office Travel Money Card
Great card
Great card , easy to top up , helpful to review balance whilst on holiday
September 10, 2026
Reply from Post Office Travel Money Card
Dear Karen Dean,
Thank you for your feedback. We’re thrilled to hear the card is working well for you and that you find it easy to use. Making things simple for our customers is always our goal.
Post Office Travel Money Card
Tried to pay a hotel drinks bill
Tried to pay a hotel drinks bill, over 350 euros on the card and the post office declined 3 times to authorise payment although correct code entered. Total waste of time will be withdrawing money from card.
September 17, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Robert Chalmers,
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly.
Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Useless stuck abroad and been unable to…
Useless stuck abroad and been unable to get any money. Keeps saying pin and passcode are incorrect. I have sent messages but still been unable to get any euros from my account. I am now waiting confirmation on both counts as I don't want to be locked out again.
I am deaf as well but they still keep telling me to ring!!!
September 17, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Caroline Jennison,
To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly.
Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear Roderick,
We're glad you found it simple to manage your funds and track your spending.
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear Ian,
Thanks for the review. We’re glad you had such a positive experience. If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Handy to put cash on card at local post…
Handy to put cash on card at local post office staff always helpful.not used this cad yet only later in the year
September 15, 2026
Reply from Post Office Travel Money Card
Dear Christine,
We're happy to hear that our card offered you a convenient way to load your card, and we appreciate your positive feedback regarding our staff's assistance.
Post Office Travel Money Card
I am abroad
I am abroad, I cannot use my card, I have requested support and have not received any.
September 15, 2026
Reply from Post Office Travel Money Card
Dear JacD,
We’re very sorry to hear you experienced difficulties with your Travel Money Card while abroad. We understand how frustrating this can be when you’re away from home.
We’ve reached out via email. If you need further support, please feel free to reply directly to that message.
Post Office Travel Money Card
Post office card difficult to top up
Card is ok but it's very difficult to top up
Have tried over five times
Not an issue with my bank the issue is with the IT system at the post office, sometimes it works other times it a bit clunky.
Am lucky I use a card with my bank, so probably will not renew Post office and either go with another provider or just use my bank
September 16, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear David Hudson,
Thanks for taking the time to share this detailed, specific feedback. We've shared this feedback with the relevant team to further investigate.
Post Office Travel Money Card
Easy process to obtain and use
Easy process to obtain and load your card.
Not used it in earnest yet but think it will be secure and easy to use.
Trust the transfer of currency will be an added benefit
September 15, 2026
Reply from Post Office Travel Money Card
Dear Mrs Selvey,
We appreciate your positive feedback and we're glad obtaining and loading the card has been an easy process. It really helps us to hear this.
Post Office Travel Money Card
Great travel money card
First time of used the Post Office travel car. Adding funds to the card is straightforward and and not having a bank account linked to the card is a great feature.
The transactions view are instant so keeping track of expenses is easy.
This card is so much easier than carrying around currency notes and coins.
September 13, 2026
Reply from Post Office Travel Money Card
Dear Nigel Roberts,
We really appreciate your review. It’s great to hear the card and online feature is convenient and straightforward, we want managing your Travel Money Card to be as smooth as possible.
Post Office Travel Money Card
Post Office customer service was very…
Post Office customer service was very helpful. My card was a gift in the giver’s email. They swapped the emails no problem, gave me the pin and I can top up the card before my holiday
September 15, 2026
Reply from Post Office Travel Money Card
Dear Val Young,
We appreciate your feedback and are glad our customer service made a difference. Our staff always aim to provide friendly and helpful service, and it’s wonderful to hear that came through.
Post Office Travel Money Card
Technical Team at Travel Money Card very slow to help.
For 2 1/2 months I have been unable to locate my Travel Money Card on my mobile. I have telephoned 3 times a week and still no progress.
September 12, 2026
Reply from Post Office Travel Money Card
Dear Mrs Armitage,
Thank you for taking the time to leave a review. We apologise for the inconvenience caused and have since followed up on this matter. If there’s anything further we can assist with, please don’t hesitate to reach out on 0344 335 0109 or +44 207 937 0280 from abroad lines or email info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Very easy to buy currency
Very easy to use the web site to buy currency on the travel card
Just wish the exchange rates were better compared to the competition and published rates
September 13, 2026
Reply from Post Office Travel Money Card
Dear WATG,
Thanks for sharing your experience. We’re glad the website is making things easier for you. Feedback like this helps us keep improving and making it even better.
We understand that exchange rates are an important factor when travelling. Rates can vary due to market conditions, and we recommend checking the latest rates on the Post Office website before purchasing to ensure they meet your needs.
Post Office Travel Money Card
Transaction very easy to use and very…
Transaction very easy to use and very helpful that able to keep a running total of expenditure.
September 12, 2026
Reply from Post Office Travel Money Card
Dear Alan,
We're delighted to hear that you found the transaction process easy and that the running total of your expenditure has been helpful. We appreciate your positive feedback!
Post Office Travel Money Card
The Travel Card and website work…
The Travel Card and website work flawlessly, but the mobile app is absolutely useless. Every time I try to use it it says "Sorry, there is a system error, please try again later". No matter how many times I try, or however many times I delete and reinstall the app, it still throws up the error message. So my advice to anyone thinking of installing the app is to make sure you have the website saved in your browser, because chances are you are going to need it.
September 12, 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Chris,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the persistent system errors you've encountered with our mobile application, despite your efforts to reinstall it. It's clear this has been a frustrating experience, and we understand your reliance on the website as a workaround. We are actively investigating the root cause of these app issues to ensure a smoother experience for all our users. Your feedback is invaluable as we work to improve our services.
Post Office Travel Money Card
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.