POTAGE Reviews 

1,461
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Potage ...... First delivery Parcel arrived right on expected time. I did find opening the box difficult , no indication were to start to open box, an arrow would be helpful. Meals very well pac... See more

Company replied

Rated 5 out of 5 stars

Well packaged delivered on time. Meals can be unusually high quality and varied. As a midday lunch they are excellent altho I'm not sure they might do well to rethink cooking instructions as heating... See more

Company replied

Rated 5 out of 5 stars

I was disappointed to read Potage has closed. They were a god send during lockdown! I ordered many times and enjoyed all of the meals - just the right size and very tasty. Shame :-(

Rated 5 out of 5 stars

Efficient and delicious! I think possibly the meals for one could be a bit larger … and the cauliflower/kale macaroni cheese was also scrumptious but although the serving was for 2, it was not really... See more

Company replied

Company details

  1. Frozen Food Store

Written by the company

Deliciously healthy frozen meals delivered, founded by Georgia. We're on a mission to make deliciously healthy eating easy and enjoyable for everyone. Even good cooks enjoy a night off. Fill your freezer with our meals and give yourself more time for what really matters.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,461)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Knowing when to expect the delivery was very helpful.

Knowing when to expect the delivery was very helpful - and the driver came on time, was polite and friendly …
Noticed a change in that previously it was possible to return for reuse, boxes and packaging .. which seems no longer to be the case ?
However, I cannot now remember the precise date when our most recent order was delivered - so will leave the rest of this questionnaire blank.

September 21, 2022
Rated 5 out of 5 stars

I’ve always loved these meals…

I’ve always loved these meals as they save me so much time but are just as nutritious as cooking myself and often taste a lot better. They forgot to include the enamel dish I’d purchased but are sending in the next few days. Highly recommend these meals and plenty of choice! Would like to see a few more vegan options but overall super happy with them!

September 5, 2022
Rated 4 out of 5 stars

Packaging Poor freezer packs empty. Soggy bottom

Packaging Poor. Parcel arrived crushec and base soaking wet. The two freezer packs were empty. fortunately the contents were still frozen. I am enjoying the meals and have had 2 so far. For some reason as a new customer I did not qualify for a discount

September 16, 2022
POTAGE logo

Reply from POTAGE

Hi Rosemary, thank you for your feedback. Sorry to hear your delivery arrived that way, we will look into this further with DPD as this is not what you should expect. I'm also going to get in touch with you separately via email to look into the discount query. Speak soon!

Advertisement
Rated 3 out of 5 stars

The only reason I have not given 5* is…

The only reason I have not given 5* is that the option for gluten free is very limited and as my husband is celiac and cannot eat chicken there’s not much choice.
However the meals are really tasty and healthy

September 14, 2022
POTAGE logo

Reply from POTAGE

Hi Nathanael, really useful feedback thank you! We are always looking at ways to be even better and hearing what customers would like to see more of is so helpful. Delighted to hear you enjoy the food and thanks so much for your review!

Rated 1 out of 5 stars

Never delivered

Never delivered . Delivery co rang from close by last Friday and were given directions but no arrival. Emailed Potage twice but no reply . Where are these meals !!!!

September 9, 2022
POTAGE logo

Reply from POTAGE

Hi Vaughan, really sorry to hear your delivery hasn't arrived, we will look into this straight away and get things put right. We can't see any emails since your order was placed but apologies if something has been missed, we will be in touch via email shortly. Best wishes.

Advertisement
Rated 4 out of 5 stars

Very tasty. Great Food

Very tasty. Really good food. Too many veggies and not enough meat for me. I would prefer to have a chicken Thai curry as just that and cook my own vegetables to go with it

September 8, 2022
POTAGE logo

Reply from POTAGE

Hi Fiona, thanks so much for your feedback. We always welcome customer comments and are always looking at ways to be even better and I will share this with our Product Development team. Best wishes.

Rated 5 out of 5 stars

Great for Hosting

My parents-in-law were here last week, and we also hosted some guests for dinner. And one of the guests is on a gluten-free diet. I ordered Potage instead of trying to cook and best decision ever made. Everyone loves the dish, and I get to spend more time visiting with my in-laws.

September 8, 2022
POTAGE logo

Reply from POTAGE

Thank so much for such wonderful feedback Kim!, so great to hear!

Advertisement
Rated 5 out of 5 stars

Fantastic

I bought some meals for my daughter to help her out after having a baby. Delivered quickly and she said that they were all absolutely delicious.

September 4, 2022
Rated 2 out of 5 stars

Very average

The salmon masaman was nothing like a Thai masaman. The gravy was watery. The salmon was grey and mot palatable

September 5, 2022
POTAGE logo

Reply from POTAGE

Hello, thank you for your feedback. It's always disappointing if one of our meals isn't enjoyed, we'd love to follow up on this with you as it sounds like something was not quite right. I will send you an email separately. Best wishes.

Rated 1 out of 5 stars

Two deliveries to the wrong place…

Two deliveries to the wrong place inback of gardens.
Dont know what to do if this continues

September 6, 2022
POTAGE logo

Reply from POTAGE

Hello and thank you for your feedback. It is always disappointing if there is an issue with a delivery and we are working with DPD on any errors that are made. I know you have also been in touch with our customer support and hopefully there will be no further problems moving forward. Best wishes.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, efficient delivery by DPD and delicious frozen meals ready for consumption now in the freezer :-). Thank you for recycling the packaging too!

September 6, 2022
POTAGE logo

Reply from POTAGE

So great to hear, thank you for such a wonderful review!

Advertisement
Rated 5 out of 5 stars

I hate cooking

I hate cooking, so I ordered the taster box. Delicious food for a great price. Their Customer Service is very helpful.

August 12, 2022
POTAGE logo

Reply from POTAGE

So pleased you enjoyed the meals Gilly, and thank you for leaving us such a great review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look