Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more
I purchased a Goddess symbol necklace from Potiega; the ordering process was simple, the delivery time reasonable and the necklace itself is perfect, subtly beautiful. The chain has an extension secti... See more
Beautiful Necklace brought for Daughters 21st birthday. Brought one for a 18th birthday gift was really pleased hence why i ordered again.Will definitely shop here again. Quick delivery too.
4.5
Excellent
134 reviews
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the 4th necklace I’ve…
This is the 4th necklace I’ve purchased, just a pity Royal Mail delivered it to a different street, same door number. Thankfully I got it in the end.My daughter loves it.
April 13, 2026
Beautiful necklace.
February 25, 2026
Swift delivery and great quality
The necklace is really lovely and great quality. It was personalised and what amazed me was how well it was produced and how swiftly it was delivered.
February 27, 2026
Beautiful necklace
Beautiful necklace, very quick delivery. I'm sure my Mum's going to love her Mother's Day gift 🩷
February 25, 2026
I absolutely love my purchase
I absolutely love my purchase, the necklace is beautiful
February 25, 2026
Very disappointed
Very disappointed. Had bought a necklace from them but unfortunately I lost it so ordered another one to replace it as well as another necklace. Unfortunately the replacement necklace wasn't as good quality as the original and the other necklace broke the first time I wore it. I've been trying to contact the company for over a week now but I'm getting nowhere. Wouldn't recommend.
February 11, 2026
Unprompted review
Reply from Potiega
Hi there,
We’re really sorry to read this and to hear about your experience. This certainly isn’t the standard we aim to provide.
We haven’t been able to locate your recent email in our inbox, and we’re concerned that it may not have come through to us. Could we kindly ask you to resend your message (including your order number if possible)? As soon as we receive it, we’ll look into this matter as a priority and work towards resolving it for you.
We truly appreciate you bringing this to our attention and we’re very sorry for the frustration caused.
A beautifully crafted cartouche which…
A beautifully crafted cartouche which made a perfect 21st birthday present!
January 7, 2026
Lovely, good quality item
Lovely item, just as expected, good delivery time for being personalised
January 9, 2026
Lovely Item,great service and price
January 7, 2026
A pretty necklace
A pretty necklace, but a lot smaller than expected. Very hard to even see the gems on it
January 7, 2026
Very quick service
Very quick service. Kept informed all the way and a beautiful product. I’m very pleased!
January 9, 2026
Perfect condition
Perfect condition, just as imagined.
Looks really lovely very happy.
January 1, 2026
Bought for my friends 18th and it…
Bought for my friends 18th and it didn’t disappoint. Arrived on time and in the gift wrap that I’d paid extra for.
Really beautiful jewellery would definitely buy again.
Thank you
January 1, 2026
Complete saisfaction…
Great product at a very fair price backed up by someone who responds at once to any query and who could not have been more helpful.
January 5, 2026
I have emailed about returning the item…
I have emailed about returning the item as the bracelet is too small. I have received a response letting me send back with a refund. The larger size I ordered is beautiful and lovely quality.
Thankyou
January 1, 2026
Reply from Potiega
Thank you for your review and I am so incredibly sorry for the radio silence.
I have just tracked down your email from December 22nd. As a small business, that was our absolute busiest dispatch day of the year, trying to get everyone's gifts out in time for Christmas. It seems your email unfortunately got buried under the mountain of orders and inquiries that day.
This is completely our fault, and I hate that you felt ignored. It was certainly not intentional!
I have just personally replied to your email with the return details. Please check your inbox (and junk folder). As soon as you send the bracelet back, I will issue your full refund immediately.
So sorry again for this festive mix-up.
Potiega is fab!
Have shopped with potiega a number of times and each one has been fab! Easy site to navigate, great offers and items delivered when promised. Jewellery is lovely and has a great range to choose from.
November 26, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.