Potiega Reviews 

150
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this online company, consistently sharing wonderful feedback about their purchases. Customers frequently praise the beautiful jewelry designs, noting the excellent craftsmanship, high quality materials, and exceptionally prompt delivery services. People also find the online ordering platform very easy to use and appreciate the careful packaging designed perfectly for special gifts. However, some people mentioned frustrating issues with after-sales customer support and poor communication when trying to resolve personalization problems with their orders. A few other reviewers also noted occasional delivery shipping delays and packages failing to arrive on time as originally promised.

What people talk about most

Product

Consumers find product quality and design to be a source of great satisfaction. Reviewers frequently praise... See more

Quality

Users describe positive interactions with quality, highlighting that items arrive in perfect condition and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the prompt shipping times... See more

Order

Reviewers express mixed feelings about their order experiences. Many customers report positive interactions,... See more

Service

People report ambiguous experiences with service, noting both positive and negative encounters. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more

Rated 5 out of 5 stars

Beautiful piece of jewelry for my friends 60th birthday who lost her husband last year. Extremely well packaged and arrived in good time. Will definitely purchase from you again. Thank you

Rated 5 out of 5 stars

Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more

Rated 5 out of 5 stars

You had the article I wanted as a nacklace in the style and size that I wanted and at a competitive price point (overall cost of item and postage compared with others). The overall value was great. Th... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

150 reviews

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4.6

All reviews

(150)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service

The necklace I ordered is beautiful, lovely and dainty looking. The customer service has really let the whole experience down though. I received my order with the pink gift pouch and this arrived dirty and with a black mark on. As the necklace is a 40th birthday gift, I have tried contacting Potiega's customer service team on 2 occasions to resolve this issue but I haven't received a response to date. It seems the after sales service is non-existent and for this reason, I wouldn't recommend.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Try to get the correct address

Try to get the correct address even when I e mailed you with the correct address as you requested and still no order arrived,very poor service

October 31, 2025
Potiega logo

Reply from Potiega

Hi Phyllis,
Sorry for the trouble. We asked for the full address with postcode but didn’t get a reply, so the order couldn’t be sent.

Even though it wasn’t our fault, we’re happy to resend your necklace or offer a full refund. Please email us at info@potiega.co.uk
and we’ll sort it out right away.

Best,
The Potiega Team

Rated 3 out of 5 stars

The gift arrived earlier than expected…

The gift arrived earlier than expected so I was pleased. The quality of the jewellery, though I have not physically seen it my self, appears as shown on the website. The two points that didn't make this review a 5 is as follows: 1 Even though it was sent as a gift, Information about gift box pricing was included. 2 There was no detailed card explaining the birthstones, or what the infinity symbol represents. I had to explain it myself. Both these points lessen Brand Image and service delivery.

November 5, 2025
Potiega logo

Reply from Potiega

Hi there,
Thank you for your thoughtful feedback. We really appreciate you taking the time to share it. We’re glad the gift arrived earlier than expected and that you were pleased with the jewellery.

We completely understand your points about the gift box information and the missing explanation card. Your comments are very helpful, and we’ll look into improving both aspects for future orders.

We hope the recipient loved their gift, and thank you again for helping us improve our service.

Best wishes,
The Potiega Team

Rated 5 out of 5 stars

Bought for a present

Bought for a present, not given yet. Ordering and being kept in touch of delivery times was very good. Cuff links look lovely and in nice box.

October 29, 2025
Rated 5 out of 5 stars

Very happy customer!

Easy to use website with great products at good prices. Order process and payment very straightforward.
I ordered silver initial cufflinks.
Communication was second to none when I needed to check delivery times…. Almost immediate response which was hugely reassuring and true to the company promise delivery was very prompt. Product exactly as described, packaging completely appropriate and delivered with care, I’m thrilled with the whole experience.
Cannot praise this company enough. Very happy customer here and delighted to recommend. 5⭐️

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Subtly beautiful

I purchased a Goddess symbol necklace from Potiega; the ordering process was simple, the delivery time reasonable and the necklace itself is perfect, subtly beautiful. The chain has an extension section which allows it to be placed higher or lower on my chest, depending upon what I'm wearing or how I'm feeling. The chain is equally as subtle as the pendant, all in all, I would recommend it to anyone, a truly beautiful piece which I'm so pleased I found.

October 3, 2025
Rated 4 out of 5 stars

Some issues but all in all good customer service

Initially had some issues getting in contact trying to sort a refund for a gifted item. However, once I was able to speak to someone they explained the delay in communication and sorted the issue for me promptly.

September 23, 2025
Unprompted review
Potiega logo

Reply from Potiega

Hello Erin,
We are very sorry to hear about your experience. Unfortunately, we have not been able to locate an order under your name in our system. In order to assist you with a return or any other request, could you please provide us with your order number or the email address used at checkout? We always aim to resolve any issues quickly, and once we have this information, we will be more than happy to help.

Rated 5 out of 5 stars

Amazing personalised jewellery company!

Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another option. I loved that I was able to write a personal note which they sent in a cute little card. Would highly recommend this company.

September 3, 2025
Rated 4 out of 5 stars

I was very pleased with my purchase of…

I was very pleased with my purchase of the cufflinks, I thought they were a little on the small side but we’ll wait to see you at my son has to say.
I did ask that the package be left with a neighbour if I was not in but it was left at my door which was a bit of a security risk
Overall, I think the quality is very good and I am pleased thank you

August 29, 2025

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