Potiega Reviews 

150
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this online company, consistently sharing wonderful feedback about their purchases. Customers frequently praise the beautiful jewelry designs, noting the excellent craftsmanship, high quality materials, and exceptionally prompt delivery services. People also find the online ordering platform very easy to use and appreciate the careful packaging designed perfectly for special gifts. However, some people mentioned frustrating issues with after-sales customer support and poor communication when trying to resolve personalization problems with their orders. A few other reviewers also noted occasional delivery shipping delays and packages failing to arrive on time as originally promised.

What people talk about most

Product

Consumers find product quality and design to be a source of great satisfaction. Reviewers frequently praise... See more

Quality

Users describe positive interactions with quality, highlighting that items arrive in perfect condition and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the prompt shipping times... See more

Order

Reviewers express mixed feelings about their order experiences. Many customers report positive interactions,... See more

Service

People report ambiguous experiences with service, noting both positive and negative encounters. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more

Rated 5 out of 5 stars

Beautiful piece of jewelry for my friends 60th birthday who lost her husband last year. Extremely well packaged and arrived in good time. Will definitely purchase from you again. Thank you

Rated 5 out of 5 stars

Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more

Rated 5 out of 5 stars

You had the article I wanted as a nacklace in the style and size that I wanted and at a competitive price point (overall cost of item and postage compared with others). The overall value was great. Th... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

150 reviews

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4.6

All reviews

(150)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful Necklace

Beautiful Necklace brought for Daughters 21st birthday. Brought one for a 18th birthday gift was really pleased hence why i ordered again.Will definitely shop here again. Quick delivery too.

July 28, 2025
Rated 4 out of 5 stars

Graduation gift.

Product came exactly as described and well packaged. Really nice personalised gift which my son loved. Took a little longer to arrive than expected from initial indicated expected delivery date

June 30, 2025
Rated 3 out of 5 stars

A bit disappointed.

Delivery was prompt but the necklace is very flimsy and the name gets caught up in the chain and it doesnt really sit flat its more of an angle on my neck… maybe it is supposed to sit like it?

June 4, 2025
Rated 1 out of 5 stars

Necklace came already broken

Necklace came already broken

June 4, 2025
Potiega logo

Reply from Potiega

We're very sorry to hear that your necklace arrived damaged. This is certainly not the experience we want our customers to have.

As part of our 60-day refund guarantee, a full refund has already been issued for your order.

We take quality control seriously and will continue to improve to avoid similar issues in the future. If there's anything further we can do to help, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Beautiful product

Beautiful product, only request regarding next time ordering if it was hanging from a piece of paper or something like that, cause I thought it was lost but then looked inside and it was there

May 29, 2025
Rated 2 out of 5 stars

Such a shame - really disappointed

Ordered a lovely necklace for £35.20 GBP and it has tarnished, gone brassy, and unwearable after 6 months. Such a shame as this was a sentimental gift.

December 6, 2024
Unprompted review
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Reply from Potiega

Thank you for your feedback, and we're genuinely sorry to hear about your experience — especially as the necklace held sentimental value.

We include care instructions with every order, as tarnishing can occur over time depending on exposure to moisture, perfumes, or skincare products. This is the first time we’ve received such a comment despite thousands of sales, and we take it seriously.

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