Potiega Reviews 

150
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this online company, consistently sharing wonderful feedback about their purchases. Customers frequently praise the beautiful jewelry designs, noting the excellent craftsmanship, high quality materials, and exceptionally prompt delivery services. People also find the online ordering platform very easy to use and appreciate the careful packaging designed perfectly for special gifts. However, some people mentioned frustrating issues with after-sales customer support and poor communication when trying to resolve personalization problems with their orders. A few other reviewers also noted occasional delivery shipping delays and packages failing to arrive on time as originally promised.

What people talk about most

Product

Consumers find product quality and design to be a source of great satisfaction. Reviewers frequently praise... See more

Quality

Users describe positive interactions with quality, highlighting that items arrive in perfect condition and... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the prompt shipping times... See more

Order

Reviewers express mixed feelings about their order experiences. Many customers report positive interactions,... See more

Service

People report ambiguous experiences with service, noting both positive and negative encounters. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely beautiful piece of jewellery for my husband. The quality is excellent and the personalisation made it even more special. It came in a beautiful gift box with a spare gift pouch for another... See more

Rated 5 out of 5 stars

Beautiful piece of jewelry for my friends 60th birthday who lost her husband last year. Extremely well packaged and arrived in good time. Will definitely purchase from you again. Thank you

Rated 5 out of 5 stars

Easy to use website with great products at good prices. Order process and payment very straightforward. I ordered silver initial cufflinks. Communication was second to none when I needed to check... See more

Rated 5 out of 5 stars

You had the article I wanted as a nacklace in the style and size that I wanted and at a competitive price point (overall cost of item and postage compared with others). The overall value was great. Th... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

150 reviews

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Replied to 50% of negative reviews

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4.6

All reviews

(150)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful quality bracelet

Beautiful quality bracelet. Bought as a birthday gift for a friend which reads her sons name in runes. She was over the moon with it. Its dainty but sturdy and beautifully made. Thank you 😊

April 28, 2025
Rated 4 out of 5 stars

Lovely necklace

I purchased a lovely necklace and on the whole was very pleased, it was a little thinner and lighter than I expected but looks lovely when worn.

May 6, 2025
Rated 5 out of 5 stars

Really nice gift

I've ordered name necklaces twice now. They are delivered super fast and make really nice gifts. So much so I want one for my birthday.

April 28, 2025
Rated 5 out of 5 stars

Lovely necklace

Lovely necklace and exactly what I wanted. The little ‘evil eye’ detail is pretty too. Quick delivery and nicely packaged. Reasonably priced!

March 28, 2025
Rated 5 out of 5 stars

Angel wings necklace

Really lovely necklace, was a present for my mum, she loved that it had her birthstone gem as well, very quick delivery ,would definitely order from this company again , in one word PERFECT
Thankyou

March 28, 2025
Rated 4 out of 5 stars

Replaced incorrect item

I ordered a three heart necklace with one name, expecting the other two hearts to be blank. I received the necklace and it only had one heart. I emailed them and quickly received a reply saying I would get a new necklace. The new necklace arrived within the next week. Really happy with it and the service!!

March 7, 2025
Potiega logo

Reply from Potiega

Thank you for bringing this to our attention. We sincerely apologise for the mix-up with your order and for any inconvenience this may have caused.

We want to assure you that your replacement necklace is already on its way and is expected to arrive by Friday. We truly appreciate your patience and understanding.

Our team is always committed to providing the best service, and we regret any delay in our response. If you have any further concerns, please don’t hesitate to reach out—we’re here to help and ensure you’re completely satisfied with your experience.

We hope you love your new necklace once it arrives, and we’d be grateful if you could update your review to reflect your experience once everything is resolved.

Best regards,
Yusuf
Potiega Customer Care Team

Rated 5 out of 5 stars

Personalised Gift

Ordered the name necklace with birthstone for my nieces 30th birthday. The necklace was lovely, great value and came in a lovely pouch. It was nice to be able to add a personal message card which came with the gift. Recommend

January 13, 2025

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