POWR Reviews 

1,409
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and professionalism. Many people noted the team's prompt responses and quick actions in resolving issues. Reviewers appreciate the personalized approach and commitment to finding solutions. The service provided is often described as efficient, with consumers valuing the ease of their experience and the usefulness of the tools. People are impressed by the quick problem resolution and proactive communication from the support team. The team is recognized for being cooperative and responsive, ensuring customers are supported until concerns are fully addressed.

What people talk about most

Customer service

Customers had positive experiences with customer service, highlighting the team's helpfulness and efficiency... See more

Staff

Consumers find staff to be positive, with many reviewers highlighting the team's responsiveness, helpfulness,... See more

Response time

Reviewers consistently express satisfaction with the quick and responsive support they receive. Customers... See more

Website

Reviewers highlight positive aspects of website functionality, with many finding the apps to be good and... See more

Service

People report positive experiences with service, noting that it has improved significantly and is truly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm satisfied with powr.io and have been using it for my business for quite some time. Now I'd like to say thank you for the help with a technical issue. I'm really pleasantly surprised by the custom... See more

Company replied

Rated 5 out of 5 stars

My problem is, I can't access my newly subscribed Starter Plan features. I emailed customer support and within less than a day, in about 3 hours, after I emailed them, customer support solved... See more

Company replied

Rated 5 out of 5 stars

I am a volunteer for a non-profit organization and had some updates needed on our website, but was not sure how to do them. I contacted the POWR Supportline and they understood want I needed and got... See more

Company replied

Rated 5 out of 5 stars

I’ve been using POWr with JIMDO, and it’s such a helpful and reliable tool — I really appreciate it! Although I’ve canceled it for now, I’d love to use it again in the future. Also, your support tea... See more

Company replied


Company details

  1. Software Company

Written by the company

Ecommerce Solutions to Boost Sales on Your Website. Everything at POWR - from forms, popups, review apps and more - is designed to help collect more contacts and make more sales, easily and seamlessly on your website. No coding necessary.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,409)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They cut off my account accusing me of…

updated: What is this guys problem? He keeps saying we violated their policy, when it is their own system that flagged it when we attempted to fix it. This guy is mental.

They cut off my account accusing me of using forms inappropriate. My customers required add personal information for appointments. Apparently this company stores all messages from your customers. Sorry but my customers information is private. So I went to delete the forms that they claimed was a problem, and was instantly banned after trying delete the problem forms. After that, They lied claiming I went against their policy, but I was just doing what they said and removing the items they said. Then they turn around and accuse me of doing something, when i was doing what they told me to do.

March 20, 2025
Unprompted review
POWR logo

Reply from POWR

Hi Chris,
Thanks for your feedback. As per our records, you were warned by our support team not to request any sensitive information on the form to avoid permanent suspension after a first attempt, as we do not allow this type of highly personal data to protect our end users confidentiality.

However, we detected another form created on your account a few hours later requesting SSN + EIN, which goes against our policy. We sincerely apologize for any misunderstanding and are open to discuss further to clarify this matter at your convenience; please rest assured that we never aimed to accuse you of any wrongdoing.

Our support team have provided you with evidence of the form that was created with confidential data for clarification along with the option to be fully refunded, but received highly offensive and cursing words from you as a response.
Whilst we do not tolerate any type of profanity towards our team, we're still open to discuss, as your satisfaction remains our priority!

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Rated 5 out of 5 stars

Excellent support experience

I had an excellent support experience. Powr's team was incredibly quick, efficient, and solution-oriented, making the entire process smooth and hassle-free. I truly appreciate the professionalism and responsiveness.

February 17, 2025
Unprompted review
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Rated 5 out of 5 stars

outstanding customer service!

The person (Arlyne Catungal) that help me was very supportive, patient, reliable, and good customer service. The employee is awesome and outstanding!

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Richcarde M

Richcarde M. was SUPER friendly and incredibly helpful. I highly recommend this app and their customer support. You can tell they cherish their customers. A+++

February 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Great

I was getting frustrated as I don't have a clue of website coding and more! But they stuck thru it and got it figured out and send more videos of more info

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Lots of Love for Powr <3

I love the Powr apps! I've been using these apps for years now for my business and couldn't be happy. They are extremely user-friendly for both myself as the admin and my clients who fill out and submit the forms.

Aside from enjoyment and ease of use, the customer service is timely, thorough and productive.

Very pleased with Powr and impressed with their expansion on apps and features over the years. Overall, I simply can't say enough great things. Thank you, Powr.

February 18, 2025
Unprompted review

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