Paresh very kindly took my energy payments and answered a question I had about my contract helped very quickly with both items he also spoke very good English thank you again paresh regards... See more
Company replied
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I am Gillian Burn I spoke to Suraj today. I had huge problems with my billing. I couldn't understand it. I have four accounts and he made the whole thing so simple and wonderful for me and took away... See more
Company replied
We had an issue with an email received, after contacting PE Solutions Mark Castellino was able to resolve the problem and put our minds at rest thankyou.
Company replied
I needed to merge two new accounts into my existing one on the portal and Sumit Nair courteously and efficiently arranged that over the phone, with just one call. Thank you - great service.
Company replied
Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
17K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Struggle persuading Positive Energy to alter my contact details
I have been having a right struggle to persuade Positive Energy that I had changed my e-mail contact details but when, after sending three e-mails which generated unhelpful automated responses, when I spoke to Willy Coutinhon on the 'phone he was very helpful and I am hopeful that he will have resolved my problem!
August 12, 2026
Unprompted review
Surabhi Shankar Has been extremely…
Surabhi Shankar Has been extremely professional with helping me at my company HotDawgs. I cannot recommend her enough
August 12, 2026
Unprompted review
Surabhi Shankar been very helpful thanks
August 12, 2026
Unprompted review
Sunny was quite amazing and was also…
Sunny was quite amazing and was also super nice to stay with me through out the process. Sravani
August 12, 2026
Unprompted review
Sachin was brilliant in helping me…
Sachin was brilliant in helping me solve my dilemma, great customer service. Thankyou Sachin. From Causeway Fish Bar.
August 12, 2026
Unprompted review
Nafisa was very helpful and polite
August 12, 2026
Unprompted review
Poor customer service
Worst experience to date after sending updates details of ownership and previous Tennats information this company fails to deal with a change of Tennant delay delay delay. Worst service to date. I would never give this company any recommendations I have made previous complaints but this falls on deaf ears. Only passing the buck after months. Both COT and customer service department are horendous
August 12, 2026
Unprompted review
Shailesh Mishra was very helpful and…
Shailesh Mishra was very helpful and polite, sorted out the issue we had with no problem at all.
many thanks
August 12, 2026
Unprompted review
Very good customer service.
I cannot speak highly enough of Priyanka Panchras, she helped me with a problem I had with Positive Energy over a few weeks to a positive conclusion.
August 11, 2026
Unprompted review
Sunny
Sunny - fast, reliable service - no automated system, quick resolution thanks for the help - jd estates
August 12, 2026
Unprompted review
Vivek Vinod was very helpful today
Vivek Vinod was very helpful today. Caroline
August 12, 2026
Unprompted review
Mr shailesh was sort the billing…
Mr shailesh was sort the billing problem for me very help professioal ,experience ,patience, 5 star recommended
christy
August 12, 2026
Unprompted review
Well Done
I spoke to Sarah today, who managed to resolve a situation that was a bit complicated. It took a while, but obviously knows her way around the system. She was very polite, and answered the phone within minutes. A definite asset to PE.
August 12, 2026
Unprompted review
Met a Superstar I would say
Met a Superstar I would say, had an issue with their billing and its not great when you have to speak to the customer services to sort out billing issues. Namrata Solanki was absolutely spot on! Professional, understood exactly what is wrong in no time and did sort it out over the phone. Absolute Superstar she is!
August 12, 2026
Unprompted review
Christopher was very helpful and made…
Christopher was very helpful and made sure eveurhing was dealt with correctly
Great customer service from Christopher and great company
Highly recommend.
August 11, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Suraj was wonderful
Suraj was wonderful, and most helpful. my name is Joyce Cannon
August 11, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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