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PE Solutions Reviews 

16,582
•
TrustScore 4.5 out of 5

4.7

Energy Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 6,679 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and efficient when resolving account issues or answering questions. People often mention that representatives take the time to explain things clearly and ensure that tasks like contract renewals and portal logins are completed smoothly. Some reviewers were not happy with the support provided, mentioning long delays and a lack of communication when trying to resolve billing or account disputes. Some people also felt that the service was poor when dealing with complex administrative problems or disputed fees.

What people talk about most

Staff

Users describe positive interactions with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

Service

Reviewers highlight positive aspects of service, frequently praising staff members for being helpful,... See more

Response time

Customers consistently note positive experiences with response_time, highlighting very short telephone wait... See more

Payment

Consumers find payment experiences to be ambiguous and frustrating. Reviewers frequently report being chased... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Monish served me as we are closing, BT were so in sympathetic at as having to Close as they wanted all of contract, Just so greedy, anyway will put company Into Liquidation so BT will be lucky to... See more

Company replied

Rated 5 out of 5 stars

Sandeep Soni was very helpful in sorting out my query regarding uploading a filled questionnaire to you. He went "above and beyond" to make sure that the form reached you successfully. He stayed on t... See more

Rated 5 out of 5 stars

Surabhi Shankar was really helpful with sorting out my issue with my bills. She went into detail and did research to help out and sort out our issue and would definitely turn to her for help again. Y... See more

Company details

  1. Energy Supplier
  2. Electric Utility Company
  3. Gas Company
  4. Green Energy Supplier

Written by the company

Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.

To all our CNG customers

Written by the company

We are here to help
We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(16,582)

6,545 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Vivek Vinod

Vivek Vinod
I LOVE HIS SERVICE AND HE IS WONDERFUL PERSON I EVER TALK ON POZITIVE ENERGY.

REGARDS
AHMAD KHALID

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Surabhi Shankar

Surabhi Shankar
Very helpfull in sorting all my accounts into one portal
Thank you, Raymond Kemp

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Five-Star Review

Five-Star Review

⭐⭐⭐⭐⭐
Had a fantastic experience with Monish! Excellent service, very friendly and professional. Everything was smooth and enjoyable. Highly recommended!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Sandeep Soni was very helpful in sorting out my query regarding uploading a filled questionnaire to you. He went "above and beyond" to make sure that the form reached you successfully. He stayed on the line till everything was resolved.
Meena from Cheadle Royston Limited.

August 17, 2026
Unprompted review

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