Practice Plan Reviews 

They messed up my direct debit payment and told me I had cancelled it, which I most definitely did not. So they took payment for the missed month (this meant it was 1 day late). I then found out that I am not covered for the month and had to pay for my emergency treatment. Their response: We are just a collection agency, not an insurer, and it's up to the dental practice. Sadly, it now means I will have to change my dental practice so I can go back to Denplan, who were about £1 a month more expensive, but much more helpful and covered much more!

Thoroughly incompetent and a useless website, constant at least. Don’t bother!

Another fantastic Practice Plan Workshop.
Great speakers who delivered a valuable and entertaining day for the whole dental team.

Put details online would not accept them, about 10attempts, phoned dental practice couldn't get through too busy. Poor show all round.

After attending the practice plan workshop today in Nottingham I can safely say creativity and culture will be brought Elegant Smiles Dental and Implant Clinic Lincoln.

Mind opening, inspiring, passionate and fun,

Kudos to both speakers Lucie Simic and Les Jones

Team building day in Dudley. We have had a really good day out of clinical practice. It’s been inspirational and fun. We all engaged.

Been with Practice Plan for over 2 years, they are helpful and efficient, specially Pascal who took time to explain in detail and supplied all the information I need.

Edit:
Molly Francis at Practice Plan has been a great help sorting this out. As explained by Molly, the dentist was supposed to organise a refund and approve it with Practice Plan. Molly got in touch with the practice manager at my dentist and organised a refund of the money that I was owed. The dentist should have given me this information when I originally phoned up to cancel.

Original:
I had a plan that allowed me 2 hygienist appointments a year. Everything worked okay until I moved house, so I could no longer visit my normal dentist. I cancelled my monthly direct debit and tried to get my money back for the payments since my last hygienist appointment (£50). They refused to reimburse me and told me I had to get the money back from my dentist. My dentist told me that I had to get the money back from Practice Plan.

Lesson learned - either don't take a plan out with Practice Plan or make sure I cancel immediately after my last appointment if I'm ever in doubt about the next one.

I’ve been with my dentist practice for over 30 years as a Denplan member. They decided to switch cover to practice plan and my premiums shot up to around £700 a year! Not only that when I needed a too out I was told I needed to go to a specialist and that wasn’t covered by the plan: cost £ 2000. Another tooth needed extraction… same story but this time after the initial 75 fee to chat with the other dental surgeon, and a 3 month wait to have the tooth pulled I decided to go with the NHS. 20 minutes it was out with no problem. I will be leaving the plan as I believe it is set up for the benefit of the practice finances and not the patients.

We have been working alongside Pascal Powell for a while now setting up new plans for our patients and I couldn't be happier with the help, support and information she has provided us. Pascal is dedicated, spends time with you to discuss things and nothing it too much to ask. Pascal isn't pushy and works out exactly what we want and comes back with everything ready and in place. It has been a seem less and stress free process setting up our new practice plan and I look forward to working with Pascal in the future.

We have used Practice Plan services for many years and they are invaluable, they are easy to contact and they quickly resolve any issues that we or our patients have, the portal is a great resource for managers to gain information that helps with the general running and auditing of the practice, and it is very easy to navigate.
Signing up new patients on the system is simple which is always welcome within what can become a busy environment.
The staff are always friendly and courteous and in addition we have a fabulous regional manager, Jayne Gibson, who through Practice Plan has created additional support with networking manager's groups which I personally have a found a good support which gives me great reassurance.
We also receive the best advice from the marketing team who again have been very supportive.
If you are a Dental Practice considering them, don't consider just do it!

Practice plan have been amazing throughout our conversion, our support manager Jayne has been amazing, she has supported us throughout and always been on hand to help and answer any questions we have, she has became part of the team here at Corbridge Dental Practice. Practice plan are very easy to contact and always very helpful and supportive, we would recommend practice plan to anyone thinking of converting or becoming a patient.

Practice plan have been brilliant through our conversion. They are easy to contact and always happy to help. Would recommend to any practice considering conversion.

When my practice offered a dental plan, I joined Practice plan
I love being able to spread the cost of my dental maintenance over the year. My direct debit is collected monthly.
When I had a fall and damaged my teeth my dentist reminded me that the assistance scheme was in place for such an accident and I was pleasantly surprised that Practice Plan Assistance scheme paid for the treatment. Such an easy process as well.

My practice decided for patients to use this awful service. Error made in direct debit set up. No confirmation email sent. No response to emails, so I made phone calls instead. Assured me I would be notified of outcome but no I wasn’t. Called in at my practice for them to sort it out as I had given up contacting them. Wouldn’t recommend to use but I have no choice.

For more than 15 years, The Repton Clinic has been in partnership with Practice Plan. The unwavering support and guidance we've received from them have proven invaluable, creating a sense of unity among our staff that transcends a professional relationship – it feels like one big family. Recommending their services is an absolute pleasure. Josie, our dedicated support manager, has been a steadfast companion throughout our business's growth journey. We wholeheartedly embrace Practice Plan's core values, as they align seamlessly with our mission to foster and support dental businesses like ours.

Firstly, I have emailed asking for an invoice for my monthly payments as I can claim back some money from my work health plan insurance, but have received no reply whatsoever and will soon miss the deadline for this year.
Then 2 weeks ago I was advised (by Practise Plan, funny how they are able to contact me now) that my plan will increase by 48% from January 2024. On speaking to my dental practise they stated that I had been on a discounted payment as my original plan was no longer running and that my discount period coincided with a general increase in fees. I have been on a plan with my dentist for 5 years.
Practise Plan are taking my money and offering me No dental benefits at all. I wonder what percentage they take from patients payments. The money I pay for dental treatment should be used for exactly that and not lining the pockets of Practise Plan.

Louise Anderson has recently gone over and above to help with a fees misunderstanding at the practice. Louise made herself available throughout rectifying this issue and got the matter resolved quickly. This was a very stressful situation for the practice but with Louise's calm manner and quick, efficient and professional thinking and actions is has now been resolved.

I've worked with them for 20 years now as my plan provider. They make my life easier, communicate very well and our support manager is absolutely brilliant.

As a manager of a dental practice Practice Plan I have always found Practice Plan as a company great to deal with whether that is from the support and advise we receive from our support advisor or the knowledge we gain from the regional events .
Our patients are happy with the membership schemes we offer, I feel that this is due to the flexibility when setting up the schemes as not every patients needs are the same.