Practice Plan Reviews 

My dentist has recently gone private and implemented this plan which doesn't benefit the patient one iota in my opinion, so we had to find another dentist who didn't operate such a plan. As far as l can see this company is just an investment advice instrument to benefit the dentist through student to grave (their words) and nothing to do with any patient benefit. It was going to cost over £240 in membership fees for two inspections and hygienists appointments, no treatment included. A total rip off in my opinion.

I am happy with my dentist but just received a letter saying my £16.50 a month plan is going up by over £7 I didn't think inflation was nearly 50%! My dentist hasn't had a hygienist since before my last appointment they did say they now owe me a clean but I haven't heard from them that they have employed a replacement and I'm due for my 6 monthly appointment next month. Bit of a cheek to put up the premium

Appointment process is so good now. No waiting times, a timely reminder, easy to complete forms in advance. Once there, I’m seen on time, get a good amount of time with the Dentist and feel I’ve been thoroughly checked and treated. I believe this is real value for money and wish I’d made the decision to go with Practice Plan years ago! Fabulous!

I have had my dental plan with practice plan for 15 years
Recently I had to call their head office to change my bank details
The lady I spoke to couldn't have been more helpful.
She certainly enjoys working there.
My dental plan is £16 which covers my check ups and scales with the hygienist.
Haven't needed any treatment for years, would definitely recommend.

I called Practice Plan recently for some help in updating my details following a house move. I spoke to a friendly advisor who was efficient and dealt with my query quickly and effectively and made a real effort to have a conversation as opposed to just getting me off the phone. I know the plan is through my dental practice but it was reassuring knowing there was somebody I could speak to to get help without having to bother the team there.

I have been a Practice Plan (PP) customer for more than 20 years.
I receive regular reviews from my highly experienced PP Dentist who has the care, attention to detail and warmth of character, that puts me totally at ease. Should I need to make an urgent appointment, then this is easily catered for with no lengthy delays.
I pay less than £16 per month to PP for my dental treatment, which I feel is great value for money and gives me total piece of mind. I would highly recommend Practice Plan registered dentists to anyone looking for similar peace of mind for their dental treatment.

Very lucky to have found a brilliant dentist elsewhere after cancelling plan.

Basically, after a large amount of back and forth with a Practise Plan dental practise - moved to a new dentist who gave me an immediate appointment. However, when I came to confirm this change dentist and cancel my plan with the Mydentist I was informed the following by a dental practise manager about this plan/subscription.

Like many, I took it out to manage the cost annually by paying a bit each month. It sounds simple when sold to me – but no such thing when I came to cancel it.

A basic single person subscription provides you with an annual check-up and hygiene appointments. If you are not taking advantage of the other benefits – completely not worth it. Practise Plan Ltd is a debt collector only.

• Monies go straight dental company (Mydentist) - you are not building up credit in your local practise
• There is no guarantee on appointments. Your name will only be flagged on the system for the two appointments for that year
• There is possibility of a refund if you do not manage or make an appointment in that year – the company happily accepts the voluntarily or involuntarily donations
• If you leave that practise before taking your appointments – you have to come back to take these appointments or accept the loss. If you are leaving due to a dentist/ loss trust with that dentist, due to realising that expensive dental plan offered is unnecessary, you will be offered discounts and appointments before being ghosted by the whole practise/company.
• Company bears no responsibility for you:
o Not making appointments in that year:
 You are at fault if you forget
 You are at fault if you move and do not cancel
 You are at fault if you do not make both check-up and hygiene appointments
o Making appointment(s) in that year:
 No reminders to make an appointment will be sent out to you via email or text – it is up to you to remember
 Reminders are only sent out once you make an appointment

Since moving to a better dentist – no plan/subscription taken – dental check-up cheaper and dentist questioned why on earth I was taking an unnecessary hygiene appointment (a total waste of my time, an appointment, and my money).

If you are worried about putting aside fees for the check-up – it is much easier in this age of online banking to create a medical/dental saving account and put aside the money each month.

Want to cancel – remember you have to contact the dental practise, plan/subscription company and cancel with your bank/building society.

My monthly fee has increased by £20 in two months. The fee didn't cover all of my recent root canal treatment which meant I had to pay £750 extra to visit another dentist. As others have pointed out during the pandemic I was still paying a monthly fee but was unable to receive full treatment.

Wrongly accused me of not paying my fee & ignored telephone & e-mails to spell my name correctly; it is a simple name - the one by which they are calling me is non-existent. I have always stressed to my dentists that they should operate this service in-house rather than using parasitic entities. I note that Trust Pilot lists other such organisations although I do not think I have a choice unless using another dentist (I am very happy with my current one).

Fantastic benefits for patients

My wife and I were with a dental practise in Castle Douglas for forty years as NHS patients When it was taken over by Dental Bees there were problems appointments cancelled and lack of communication. We then received a letter from Practice Plan which we decided to sign up to . We never received any communication from the Dental practise but money was taken from our account after 2 months payments each and no appointments we stopped our direct debit but got a phone call the following day as to why we cancelled after explaining why I quote (I’m not surprised) obviously we were not alone. I contacted Practise Plan to ask for a refund but after consultation with Dental Bees they said I was not getting one.It looks like we have been stung by the Bees. Colin & Carol 79 & 77 year olds.

Ive been with my Dentists - Smylife in Manchester through Practise Plan for years - I was able to see them over COVID and still got my twice yearly free hygienist visits and one dentist visit. Miles better than the NHS sorry

I regard this as a scam. There is no benefit to using them. It is not about dental care, it is merely a financial instrument to increase dentist revenue (and the dentist says he has no control over what Practice Plan does). I thought I would get regular appointments arranged, and a small discount on treatment. The appointments weren't arranged so I didn't even get that - I still had to schedule all appointments. Then pandemic hit and we could not travel to our dentist (65 miles away). They didn't stop payments, and didn't give us credit for the appointments we couldn't legally attend. We made a fuss and after 3 months they suspended payments. Today I found they have restarted the payments without telling me, 3 months ago. So they have taken 100 without my knowledge. For nothing. After previously also taking 3 months payment when I had no way to get to the dentist legally.

The family have been Practice Plan customers since 2005, and I am appalled that there has been no consession throughout the pandemic. We have been told by our practice there is no refunds even though we have had all our appointments cancelled this year. I have been told by my practice if I cancel the direct debit I can't join again!! WOW!! Service at it's best!!

Appalled that during this coronavirus outbreak they continue to take monthly direct debits when gyms for example have suspended taking payments. If you can’t use the service why pay? By the time we finally get an appointment it will be the only one of the year instead of two. Our dental practice has been cancelling our appointment for the last three months before this pandemic broke out, there will be no hope of getting in anytime soon after we hopefully get back to normal. Disgusting service.

Thank you for being in touch, I have emailed you.

so I contact Practice plan ltd, a company which I have subscribed to for a number of years for dental insurance cover.

a company that boasts (if you are not happy about anything our customer service will endeavor to sort it out for you)!
as already mentioned I have paid for over 10 years of dental plan insurance, the dental practice that they are in league with High Peak Dental Practice Ashbourne, they have failed to provide dental care for over 12 months now,when I asked for a full refund the reply I got from Dental Plan Ltd was that they only take your payment the responsibility of the dental care is with High Peak Dental care Ashbourne , well that may be but on a legal point the company that takes your payment for a providing a service is also responsible to ensure that you get the service promised to you, so the reply from them that its not their responsibility is false!!, to be fair they did state that they had contacted High Peak Dental Practice Ashbourne to get this resolved, well just to attempt to get a resolution to the problem falls short of providing the customer service that they boast about. I would advise that anyone thinking of contacting Practice Plan Ltd for dental cover think again and go elsewhere when you need them they turn away. WELL THINK ON PRACTICE PLAN LTD, you have been warned.