Prada Reviews 236

Extremely disappointing experience with Prada online customer service and product care.

I sent in a jacket for minor restoration, and it came back several sizes smaller, with bent zippers, damaged pockets, and torn fabric. A similar issue happened earlier with a Prada bag – returned with a completely different zipper pull than the original.

(The bag was purchased in Milan, while the jacket was ordered online. I’ve also shopped at Prada stores in Munich and Paris, where I’ve received proper service)

Throughout the jacket process, I spoke with multiple representatives, none of whom could help. Everyone just redirected me to the same email address, which rarely replies – and when it does, it’s anonymous. Not once did I receive an apology.

I have never received such poor and indifferent service from any brand – not even from companies whose products cost a fraction of Prada’s. It feels like no one takes responsibility, and customer care is simply not a priority.

I did receive a full refund, but resolving the jacket issue took nearly a year through the Italian consumer dispute office. Communication proved to be nearly impossible.

I purchased a Prada saffiano leather handbag from Selfridges after being assured by the sales associate that this leather was extremely durable and that the bag would be covered under a two-year warranty for any issues. Based on this representation, I trusted the advice and purchased the bag for £3,000.

On only the second wear, the bag showed visible discolouration on the bottom. I reported this immediately to the sales associate, the store manager at the time, and Prada customer service, all of whom assured me the issue would be resolved under the warranty. I was instructed to return the bag to the store.

When I did so, I was met with a new manager who told me that “wear and tear” is not covered under warranty and sending the bag to Milan would be a waste of time. She then accused me of mocking the sales associate when I explained what I had originally been told. This was unprofessional, dismissive, and showed a complete lack of accountability or customer care.

It is entirely unacceptable that a £3,000 handbag should show faults after two wears, and equally unacceptable that the assurances made at the point of sale are now being denied. This constitutes misrepresentation and a breach of consumer rights.

I am requesting a full refund from Prada and/or Selfridges. The product is not of satisfactory quality, not fit for purpose, and was mis-sold under false assurances.

Utter sh*t!

No wonder Prada haven’t claimed this profile. I contacted them weeks ago as I need new laces. They told me to send over all kinds of pictures, receipts and personal information. Passing it to their ‘after sales team!’ Only then to tell me to call the nearest store! They don’t mind when you spend all kinds of money with them though.

In my life never see this type of worst movie

Disappointed in After-Sales Care for My Prada Rubber Sandals

I want to start by saying that I have always loved Prada for its design, quality, and prestige. However, I’m writing this not as a negative review, but as a genuine concern and disappointment regarding the durability and after-sales service for one of your products.

I purchased a pair of Prada rubber sandals for 3,300 AED and wore them for just one year. Despite taking care of them, one of the rubber straps broke — as shown in the attached photo. When I brought the shoes to the Prada boutique, they were sent to Italy for evaluation, but unfortunately, the issue was not resolved.

This left me with no usable solution. I was surprised to learn that Prada, a global luxury brand, does not provide spare parts or repair options for such cases. I believe that when a brand manufactures high-end products, it should also offer support and solutions for common issues, especially with materials like rubber which can naturally degrade over time.

Other luxury brands, like Fendi for example, offered me an option to repair a broken bag handle for a reasonable fee — and I was happy to pay, because I could continue using my beloved item. That’s real luxury: not just the purchase, but the ongoing relationship and care for the customer.

With Prada, I was left with no alternative but to throw away a product I loved — which felt wasteful and disheartening. For a 3,300 AED pair of shoes to last only one year without any support for repair feels far from the experience one expects from a house like Prada.

I hope this feedback is taken as a respectful suggestion: please consider offering spare parts or post-sale service options to extend the life of your beautiful products. Your loyal customers deserve it.

Warmly
Lily

I had a bottle of perfume that was not working anymore - I have been supported by customer service in a very helpful and friendly way - they told me to send the bottle to their offices, they kept me informed and told me they will send me a new bottle, as the spray device did not work properly. So problem solved! Thank you customer service of Prada/ L'oreal (L'Oreal is distributing the Prada perfume)!

I’ve bough a bag and after just over a year the leather started to come apart at couple of corners. Those corners never come in contact with the surface so it’s clearly a defect. I’ve had less expensive bags and to this day they still look in perfect condition.
I’ve contacted costumer service to see if anything can be done. They wanted pictures, proof of purchase, my current address. After I submitted everything they got back to me to say I have to take it in person to one of their store. There isn’t one in my city and I’m not sure when I’ll be traveling again. I told them that and ask if I can mail it in and all I’ve got is a simple no.
The product is garbage!
I will absolutely never purchase again and I will do everything in my power to spread the word.

Very disappointed as Prada is supposed to offer luxurious items and high quality. I bought a pair of re-nylon cargo trousers and within less than a month (wore them only twice) the triangle logo plaque nearly fell off and is hanging on one side! Clearly it was never stitched securely to begin with. It is clearly a Deffective item and even if we ignore the fact I bought it less than a month ago and I wore them once, the products should be covered by a 2-year warranty. Very disappointed and contacted Client Services, who still have not arranged a replacement or even a repair. Shocking and dissapointing how a brand who wants to be perceived as a luxury brand, clearly doesn’t mind selling defective items and their Client Service/ Customer service is literally non-existent. Never buying again

I told them I wanted to buy shoes on Thursday. I contacted customer service and the WhatsApp group. They told me I could get them delivered by DHL on Friday, and they agreed to do so. I bought the shoes and waited all morning for DHL. They said they would arrive between 7:00 PM and 9:00 PM. I went to work, but the gentleman wanted to finish his work early and made an early delivery as he pleased. Of course, I had no idea, and I received a message saying, "No one is home." I contacted them, and customer service, with an attitude that didn't care, said it was weekdays, but I wasn't available on Sundays. I waited 39 minutes, still no response, and I paid 770 pounds. Now I want to cancel.
regards

Væk væk væk fra Prada. Fake face to mirror and quality its very low. They always think its customer fault. They don’t repair and they dont give you money back and just they give you back produkt which you cant use. Made in china …. nothing respekt to people.
Please use your money in another Gucci og lv ….. her its always problem with them

It’s iffy honestly I ordered a purse it came very neat but didn’t last long than 1 month

Bought 1000 pound pair Church Graftons , after little wear lace snapped , replaced with a Church replacement lace that I bought and it snapped when fitting for first time .
Contacted Prada owned Church Shoes who requested a list of requirements , multiple photographs , receipts , dates , etc.
Ridiculous service by an anonymous agent on WhatsApp and no understanding how putting me to all this bother over some replacement laces after buying such expensive shoes. Bought them for 30 years and quality and attitude has diminished .

I ordered sunglasses from the Prada website with next-day express delivery because I had a flight coming up, and it was important for me to get them as quickly as possible. When the sunglasses arrived, I was honestly shocked – they were scratched, covered in greasy fingerprints, and clearly a display model that had just been thrown into a box and shipped to me as “new.” I paid full price for brand-new sunglasses, not for something that had obviously been used.

I reached out to their customer support, explained the situation, and asked if they could either give me a discount for the scratched, clearly used pair or exchange them for a truly new pair, since I didn’t have time for a lengthy return process before my trip. They said they couldn’t offer a discount, which basically means they’re fine selling used items at full price. Agent that tried to help me is Noella. She did say I could return the scratched pair for an exchange, but that wasn’t really a great option for me, given my tight timeline.

So, I suggested placing a new express order, but I specifically asked them to confirm that this time they would send me a pair straight from the box – no more display samples. They agreed and assured me everything would be handled. But here we are, four days later, and my replacement order hasn’t even been confirmed, let alone shipped.

They ruined my vacation plans because I had to leave without the sunglasses I ordered well in advance. Now, I’ve essentially paid twice for sunglasses – one pair I haven’t even received, and the other is a scratched display model sold at full price. This is incredibly disappointing, and I wouldn’t recommend buying from their website. While I’ve always been happy with the quality of my Prada bags, their customer service in this situation has been a complete letdown

Biggest scam and stealers i have ever seen.

Bought a bag, returned it and prada lost my return! Once they lost my return they sent me an email saying the case is closed and there is nothing we can do. Yes you heard that right. Prada lost my return and refused to refund me. PRADA YES. Scammers stealers.

We bought a $2800 pair of PRADA Boots in Italy. These were made for snow and wet conditions. Since we live in Florida they were wore twice in a 2year period. My wife took on annual ski trip put on and wore for few minutes before stating that the soles were disintegrating. I contacted PRADA New York sent photos and documentation just to hear back that they cannot be repaired and they would not offer any type of exchange or back up POOR QUALITY of PRADA. What a disappointment !!! - No longer a PRADA customer based on their response.

sent me a damaged sunglasses
plus a hassle to return things as well
did not expect this from such a big name
pathetic

Okok product i like

Joke company. Claims aftershave bottles are refillable total bs. This company tells lies and does not want you to refill your own bottle so does not care about the planet just lining their pockets.

Brought a phone case in December and already it’s going a different colour. Absolutely disgusting should be made better.

Fraud. Company tried to charge my CC for $930.95. Have never done business with this criminal organization. Got a quick alert from Chase CC. Locked my account and disputed the charge. Chase prevented the charge from going from pending to hard charge.