Premium Credit Reviews 

118,164
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 16,569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the process simple, efficient, and hassle-free for various insurance needs. Many highlight the professional, friendly, and helpful staff who provide clear explanations and support, making interactions pleasant and informative. The customer service is frequently described as outstanding, with people appreciating the ease of setting up services and the quick, straightforward nature of the process. However, some customers also noted issues with communication, particularly regarding emails that were not personalized or clear about policy details. A few other people also felt that the website interface needed improvement, finding it difficult to navigate or encountering problems with online signing. Some reviewers were not happy with the lack of options for those who prefer not to use electronic communication, feeling their needs were not listened to.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting that the entire process is simple,... See more

Service

Customers consistently note positive experiences with service, often highlighting its ease of use,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to navigate, use,... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Devitt insurance was able to meet my every need for this transition. Premium Credit were then able to put my premium payments into effect. The process was so simple !

Rated 5 out of 5 stars

You provide an excellent service to help ensure monthly payments are made so we have the correct cover & assurance. Thank you.

Rated 5 out of 5 stars

Clicked on the link and everything worked perfectly. Congratulate your IT department please and thanks,Premium Credit for your timely contact.

Rated 4 out of 5 stars

Efficient and non-time consuming. Details as clear as possible, and accessible. Ample opportunities to consult or question details with Premium Credit. Transparent about services provided and... See more


Company details

  1. Financial Institution

Written by the company

Whether it's for personal or business use, insurance is essential for most of us. Since 1988, we have helped millions of businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front. But that’s not all. We also provide the finance to pay annual costs such as professional fees, membership subscriptions, commercial service charges and school fees. Today, we have over 2.1 million customers using our service and technology to process 24 million Direct Debits and fund advances of £3.6 billion. That's why we're the number one insurance premium finance company in the UK and Ireland. Headquartered in Leatherhead and Dublin we employ over 350 colleagues, including field-based employees providing local coverage across the whole of the UK and Ireland


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

118K reviews

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4.5

All reviews

(118,164)

15,703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Thiefs

Thiefs. Stolen my money

May 28, 2026
Premium Credit logo

Reply from Premium Credit

Good Morning, thank you for contacting us. I have checked our records and I can see we are providing services on behalf of PRINCIPAL INSURANCE LTD. Utilising our services enables you to spread the cost of your insurance premium over a longer period, opposed to a one-off payment. I can confirm that no payment s have been collected as your agreement was cancelled on the 8th June by the insurer. Should you require further assistance please contact us via our online portal http://help.premiumcredit.com/Setting-Up-My-Agreement/Registering-online/50277754/How-do-I-register-online.htm. Kind regards.

Rated 5 out of 5 stars

Excellent Service and Smooth Experience

I had a great experience with your insurance service. The entire process was smooth, quick, and hassle-free. The staff was professional, friendly, and always ready to answer my questions. I truly appreciate the excellent customer service and support. I highly recommend your insurance services to anyone looking for a reliable and trustworthy provider. Thank you for the outstanding experience!

July 10, 2026

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