Premium Credit Reviews 

118,462
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 16,575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process simple, quick, and easy, appreciating the efficiency and straightforward setup. Many people praised the excellent service provided, highlighting its reliability and comprehensive support. Reviewers frequently noted the staff and advisors were professional, friendly, and very helpful, offering clear explanations. However, some customers noted difficulties with the digital interface, including issues with signing documents on mobile or encountering overwhelming legal information. A few others also mentioned communication challenges, such as long wait times for agents or problems with email and chat support.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting that the entire process is simple,... See more

Service

Customers consistently note positive experiences with service, often highlighting its ease of use,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to navigate, use,... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Devitt insurance was able to meet my every need for this transition. Premium Credit were then able to put my premium payments into effect. The process was so simple !

Rated 5 out of 5 stars

You provide an excellent service to help ensure monthly payments are made so we have the correct cover & assurance. Thank you.

Rated 5 out of 5 stars

Clicked on the link and everything worked perfectly. Congratulate your IT department please and thanks,Premium Credit for your timely contact.

Rated 4 out of 5 stars

Efficient and non-time consuming. Details as clear as possible, and accessible. Ample opportunities to consult or question details with Premium Credit. Transparent about services provided and... See more


Company details

  1. Financial Institution

Written by the company

Whether it's for personal or business use, insurance is essential for most of us. Since 1988, we have helped millions of businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front. But that’s not all. We also provide the finance to pay annual costs such as professional fees, membership subscriptions, commercial service charges and school fees. Today, we have over 2.1 million customers using our service and technology to process 24 million Direct Debits and fund advances of £3.6 billion. That's why we're the number one insurance premium finance company in the UK and Ireland. Headquartered in Leatherhead and Dublin we employ over 350 colleagues, including field-based employees providing local coverage across the whole of the UK and Ireland


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

118K reviews

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4.5

All reviews

(118,462)

16,009 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car insurance certificate

They guide me through the procedure of getting car insurance certificate very pleasant and helpful on the phone. Even the puy went pulse 5 PM in the evening, and we hope they help me to get my policy for the car insurance set up and be active. Thank you very much.

July 16, 2026
Rated 5 out of 5 stars

Bit of a rig marrol getting to a person…

Bit of a rig marrol getting to a person to speak to , but worth it . Gentleman I spoke to was ever so polite and helpful . Needs to be an easier way to get to speak to a person instead of being taken around the world and back to square one with the automated system .

July 16, 2026
Rated 1 out of 5 stars

Shit

Shit, I cancelled my insurance and agreed a payment plan & still took my money, absolute jokers

April 26, 2026
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Reply from Premium Credit

Good morning, I do apologise for any level of confusion or misinformation provided by your insurance provider. I would advise contacting your insurer directly if we have not been informed. Should there be anything further we can assist you with please contact us via our online portal https://www.premiumcredit.com/faq/frequently-asked-questions . Many thanks David.

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