Premium Credit Reviews 

118,456
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 16,575 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the process simple, quick, and easy, appreciating the efficiency and straightforward setup. Many people praised the excellent service provided, highlighting its reliability and comprehensive support. Reviewers frequently noted the staff and advisors were professional, friendly, and very helpful, offering clear explanations. However, some customers noted difficulties with the digital interface, including issues with signing documents on mobile or encountering overwhelming legal information. A few others also mentioned communication challenges, such as long wait times for agents or problems with email and chat support.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting that the entire process is simple,... See more

Service

Customers consistently note positive experiences with service, often highlighting its ease of use,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

Website

Reviewers mention ambiguous feedback about the website, with many customers finding it easy to navigate, use,... See more

Customer service

Customers had positive experiences with customer service, often praising agents for being helpful, patient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Devitt insurance was able to meet my every need for this transition. Premium Credit were then able to put my premium payments into effect. The process was so simple !

Rated 5 out of 5 stars

You provide an excellent service to help ensure monthly payments are made so we have the correct cover & assurance. Thank you.

Rated 5 out of 5 stars

Clicked on the link and everything worked perfectly. Congratulate your IT department please and thanks,Premium Credit for your timely contact.

Rated 4 out of 5 stars

Efficient and non-time consuming. Details as clear as possible, and accessible. Ample opportunities to consult or question details with Premium Credit. Transparent about services provided and... See more


Company details

  1. Financial Institution

Written by the company

Whether it's for personal or business use, insurance is essential for most of us. Since 1988, we have helped millions of businesses and individuals pay for their insurance by spreading the costs over regular instalments, instead of paying the whole premium up front. But that’s not all. We also provide the finance to pay annual costs such as professional fees, membership subscriptions, commercial service charges and school fees. Today, we have over 2.1 million customers using our service and technology to process 24 million Direct Debits and fund advances of £3.6 billion. That's why we're the number one insurance premium finance company in the UK and Ireland. Headquartered in Leatherhead and Dublin we employ over 350 colleagues, including field-based employees providing local coverage across the whole of the UK and Ireland


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

118K reviews

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4.5

All reviews

(118,456)

15,973 reviews in the last 12 months

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Rated 1 out of 5 stars

threatened with 25 pounds charge for…

threatened with 25 pounds charge for not signing an agreement

July 16, 2026
Premium Credit logo

Reply from Premium Credit

Good morning, we are sorry to hear of your dissatisfaction. We send various email reminders to ensure all documents required are returned to us, that we are fully transparent to prevent any default charges being applied to your account. Should you require further assistance, please contact us via our online portal https://www.premiumcredit.com/faq/frequently-asked-questions or via telephone on 0344 7369820 Many thanks David.

Rated 1 out of 5 stars

Looks like a crap company

Looks like a crap company. Only need this for a month or so. Bet they will try and grab the lot

July 15, 2026
Premium Credit logo

Reply from Premium Credit

We are sorry to hear of your disappointment. Should you wish to discuss your concerns further we kindly request you please contact our dedicated team on telephone 0344 7369820. Please be advised we are currently experiencing high call volumes, but your call shall be answered. Alternatively please contact us via our online portal https://www.premiumcredit.com/faq/frequently-asked-questions and our team will be happy to help. Kind regards.

Rated 1 out of 5 stars

Frustrating as I had an account with…

Frustrating as I had an account with you that seemed to mean I had already signed the credit agreement however there was no way of checking this. The bot was rubbish and couldn't confirm this. All I can do is presume that it was ok or call tomorrow to confirm this. Overall very very frustrating

July 15, 2026
Premium Credit logo

Reply from Premium Credit

we are very sorry to hear of your disappointment with our systems. I have checked our records and I can confirm your agreement has been received. Again, we are sorry for any inconvenience this may have caused you. Should you require any further assistance please contact us via our online portal https://www.premiumcredit.com/faq/frequently-asked-questions Kind regards

Rated 4 out of 5 stars

Easy to arrange – just compare prices first

The process was straightforward from start to finish and everything was easy to arrange.

I have since found that there are cheaper policies available elsewhere, so it’s worth doing your own research and comparing the options. However, if this policy proves to be the best fit for your circumstances, I wouldn’t hesitate to recommend them based on my experience.

July 15, 2026

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