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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and the wide array of features it offers. Many people are particularly impressed with the exceptional customer service, noting the staff's helpfulness, quick response times, and professional approach in resolving issues. The user experience is frequently described as smooth and efficient, with many appreciating the ease of use and consistent performance. However, some customers also noted issues with their service being suspended due to terms of service violations, and a few experienced difficulties with video streaming, such as "no streams available" or stuttering. A small number of people also reported slow responses from customer service or a complete lack of response to their inquiries.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the exceptional level of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Response time

Consumers generally express satisfaction with response times. Many customers report fast communication, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for their... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the service as amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took me more than a year to realise that Premiumize is much more than a debrid service but when I did it opened a whole new world for me. It looks like they are really expanding their services a... See more

Rated 5 out of 5 stars

When I first encountered them a couple years ago, I was wary - who would not be? It is not a "household brand" and with all the scams, it was understandable. I had not had any reason to test the... See more

Rated 5 out of 5 stars

Customer care responds promptly and clearly by email when visit their website. As well, a snafu in them changing billing providers this week caused many subscribers to receive a “Your subscription has... See more

Rated 5 out of 5 stars

Tried Premiumize because the Debrid's and others all stopped working for me. People need to stop complaining and tweaking out when these things don't work, this isn't Best Buy folks. Location, VPN, IS... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Information provided by various external sources

Premiumize.me helps you to remotely fetch, store, process and stream media content. You can use Premiumize in your browser, with our apps and many external tools and plugins.


Contact info

4.1

Great

TrustScore 4 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Support And Great Product

I really don't understand how the rating on this trust pilot is at 2.4!
Premiumize product is excellent and very comprehensive.

Their support is outstanding, as they clearly demonstrate a caring attitude towards their customers.

I needed help understanding some of their features, and they went the extra mile to explain everything, in great detail.

Well done Premiumize.....keep up all the good work.

Thank you

February 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Horrible service

Horrible service, too many bad links, had very few with real-debrid. Horrible Horrible. Also shows like mash have no links with premiumize.me, tons when real-debrid qorked.

February 3, 2025
Unprompted review
Rated 5 out of 5 stars

I was a Real Debrid user for many…

I was a Real Debrid user for many years. Now I have Premiumize.me and it works just as well. Very fast downloads and an included vpn if you choose to use it. Price is similar to RD when you go for a few years subscription.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Don't listen to the negative reviews

Don't listen to the negative reviews. This is a great service. Use it the way they recommend and you'll see, there are no issues. You pay for what you get. It's fast, reliable, and easy. I don't know of any other service that has the same reliability, variety, and speeds. Sure, their points system could use an update, but I've not had any issues with it so far, and we use it daily. And they're not 'cheap' in comparison to the other ones with less variety, lower quality, slower and worse streams, or the ones that are actively dying these days. It's still peanuts compared to the mainstream services for movies.

January 15, 2025
Unprompted review
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Rated 1 out of 5 stars

Nothing but headaches with this…

Nothing but headaches with this service. First they screwed up and did not apply the premium membership for which I paid to my account. Now they have suspended my account (conveniently a few days after I dropped the Paypal dispute) for no apparent reason. Avoid this company at all costs. Look elsewhere.

January 12, 2025
Unprompted review
Rated 1 out of 5 stars

Got 2 year plan to wish i had not and…

Got 2 year plan to wish i had not and their speeds are slow with Downloader 2 it keeps going to 0 then to full speed then to 0 but Real Derbid was good until they only allow you to have 5 torrents only.

December 20, 2024
Unprompted review
Premiumize.me logo

Reply from Premiumize.me

Hi,

Thank you for your feedback. The issue you described was an intermittent error caused by overloaded infrastructure. We support dozens of parallel downloads, which may have contributed to the problem.

Thank you again for bringing this to our attention.

Rated 1 out of 5 stars

A bunch of con artists

A bunch of con artists, steal money and refuse to refund. Service is terrible dies not work and automatically sign you to a recurring contact which is not clear in the initial contract terms.

Any dispute they ignore you and threaten legal action under Malaysian law which is irrelevant depending where you are located.

Steal money then hide and ignore emails.

AVOID AVOID AVOID, DO NOT PASS ON ANY BANK OR CARD DETAILS TO THESE CROOKS.

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

These people are scam STAY AWAY

When their service does not work, they will try and help a bit. When nothing works after that, they still refuse a refund and then state "I would like to point out that the contract you have concluded with us is legally valid. You cannot simply terminate it prematurely and unilaterally. Therefore, in the event of an unjustified chargeback, we will assign the claim to a collection agency, which unfortunately will incur additional costs for you."!!!! They are prepared to get a collection agency for a service that does not work, blimey...

They then state they only use Malaysian law which is not the case, so whatever country you're in, forget that law apparently (not the case but they seem to think so) - absolute scam artists I could not recommend you enough to STAY AWAY.

December 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Barbie’s reviews

Amazing very professional service I highly recommend this company one of the things I was impressed with is being able to actually contact customer support and get a reply back I’m so impressed with their kind and very considerate warm welcome I’m really impressed, they deserve the 5 star rating I left them for outstanding quality service👍🏽😊

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Like someone mentioned, why the bad reviews….

I have been using Premiumize.me for the past 8 years, yes, the multihoster list has diminished over the years to pretty much non-existence, however, I only use Premiumize.me for VPN, usenet and ‘legal’ torrents/magnets.

The VPN list is limited, but, works at full download speeds in comparison to other VPN vendors that throttle your download speed. The price if brought on an annual plan is on par with other VPN services, however, you get all the other additional benefits that other players lack like torrents and usenet, 1000gb file storage etc (not to mention a very concise step by step user guide for pretty much every OS and platforms).

From the price point, I think it is very competitive for the services offered. The main selling point they do not log your activity, if I remember correctly they only log your name and email for renewal purposes. I have mine setup as not to ne renewed. I like to have the option to pick and choose when I want to renew or not. So far I have renewed every year. Last year I took advantage of the Black Friday discounted 2 year deal.

The only negative I would say is the customer service can take a while to answer queries.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

I don't understand why all the bad…

I don't understand why all the bad reviews of Premiumize.me, The service is top notch, Premiumize.me even has an official android app, both for mobile devices and Android TV.

The negative reviews are most likely end user error.
The pros: have windows PC handle magnet links with one click.
Usenet support, Premiumize.me will convert nzb files into ISO files, or you can configure your favorite download software, like Sabnzbd, Nzbget.
VPN, admittedly, I don't really use, but the VPN does work, and has good write up on how to setup.
1000GB cloud storage, excellent value, can make separate folders to index your files.

Cons: Price. The price is not crazy high, but compared to Premiumize.me competitors it's a little steep.
With that said, Premiumize.me cost is discounted in line with its competitors with Xmas, black Friday, other sales, so not really a con.

June 13, 2024
Unprompted review
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Rated 1 out of 5 stars

worst service available

used to be the best but now its just gone all money grabbie! they've upped their fair use factor to 4 for some file hosts with no indication of this happening anywhere on the site, they've also started using a new payment broker which has increased the price with hidden 'tax' charges and forces you to have a subscription that self renews and the best bit is you cant get the service working for a lot of links now and when you do the speed is slow (drop.download offers 1mb/s for free acounts but i cant get anything over 100mb's to download when using this service, it just kicks me to a captcha now) its sad to see this once good multi-host go the same way as all the other!

07/02/2023 update: now after they changed stuff so you can put premiumize links into jdownloader i cant put a direct link into jdownloader cos it just picks up the data on the page not the file associated to the link. for me this service has now become unusable.

19/05/2023 update: a lot of file hosts like drop.download have been removed with no notification, the only usable file hosts left are: mediafire, ddownload and filefactory (and almost noone uses them) which begs the question: what are we actually paying for? because in its current state its basically an overpriced torrent processor! needless to say i wont be re-uping my subscription when it ends.

February 7, 2023
Unprompted review
Rated 1 out of 5 stars

Service has become virtually…

Service has become virtually non-existent, as has the customer service. Completely useless, especially when taking into account the price. Sound advice: look elsewhere.

Update: In reply to the reaction from premiumize.me

I contacted customer support. Apparently they had no real answer for the problems I pointed out, so came up with a ridiculous non-answer.
When pressed for a real answer they chose to ignore the whole matter. Instead, my expiring subscription was cancelled without any warning, and all files in my cloud deleted within 1 day.
Great customer service, eh? They're complete crap.

November 14, 2022
Unprompted review
Premiumize.me logo

Reply from Premiumize.me

Hello! Please do reach out to us if you run into any issues. Please mind that we cannot give detailed support on external apps but we currently have no known issues with our API and serve thousands of streams per day.

Rated 1 out of 5 stars

Hard NO

Thought I'd give it a try. Pulls very few links if any. I'll stick with Real-Debrid, which over the past three years has proven to be nearly flawless.

July 10, 2022
Unprompted review
Rated 2 out of 5 stars

Just go with Real Debrid.

And if your card cant do int. transactions from US, switch banks. It's worth it lol. Premiumize is absolute CRAP on Cinema HD. You hit decent links here and there, but most of the time the regular links work better than the premiums. I tried to stream a new release recently, there were tons of premium links. None of them worked. Real Debrid was always fantastic but my new card can't do international transactions :(

June 25, 2022
Unprompted review
Premiumize.me logo

Reply from Premiumize.me

Hi! Sorry but it is not our fault if external apps implement our API so poorly. We have a giant cache of links and deliver thousands of streams daily to plenty capable applications. Just find one that works better for you.
As for the credit card: Try something like Privacy.com for throwaway credit cards :)

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Rated 2 out of 5 stars

A collection of services that don't work very well.

Premiumize offers a lot of features and gives the appearance of being good value for money. Unfortunately, none of the services fully work in the way that you’d expect them to.

Their VoIP service did not work for me at all. When I contacted customer support, it took them over three weeks to eventually declare that calls to UK numbers are not possible. Despite this having been advertised as possible when I joined, and being a large part of why I joined, they did not offer me any kind of refund.

1000GB of cloud storage sounds great but it’s not nearly as accessible as a cloud service should be. The only stable method of uploading your own files is individually (one file at a time) through the website. They have recently added the option of using SFTP Access but it is in a Beta phase and is buggy.

I have not had any trouble with the premium download (debrid) services but the range of file hosters they offer is poor compared to some of their rivals. None of the major file hosters are supported. Download speeds seem to vary greatly; sometimes it’s blisteringly fast, other times sluggishly slow.

I have not tried their VPN as I already have a dedicated VPN provider. I had intended to use Premiumize’s VPN when my existing subscription expires however; judging from my experiences with their other services, I very much doubt it will be a comparable replacement.

Premiumize is not cheap and I only joined with the expectation of using it to replace individual subscriptions with other dedicated service providers so that I'd be paying less overall. Unfortunately, it has become painfully clear why Premiumize does not offer any kind of free trial: they don’t want you to realise how substandard their services are until they safely have your money.

April 6, 2022
Unprompted review
Rated 2 out of 5 stars

Premiumize is a shadow of its former self

Sadly, Premiumize is no longer the service it once was. The elimination of a number of North American servers has reduced the quality of service for many clients, resulting in slower speeds and more buffering when streaming. Its additional “features” have also become far less reliable. What used to be the best service for me is now behind competitors. No matter which server I choose, I get buffering. Two years ago, when there were more server choice, I never experienced buffering when I chose the fastest servers (all of which are now gone). Your money is better spent elsewhere.

August 26, 2021
Unprompted review
Rated 1 out of 5 stars

I had no success, at all.

Premiumiz.me as a "multihoster" does not work for me. I do not know about their other features like VPN service but if you are looking for a premium filehost downloader DO NOT SIGN UP. Nothing ever works. Filespace, Fileal, Turbobit, Xubster (...) everything is flat out marked as "down" (they only show this after you sign up) or as "unstable". And that basically means down, too. I had zero success in downloading anything. There might be one or two hosts (that no one ever uses) that are working fine. But if you are looking for support of hosts that are used on forums and blogs then stay away. Strongest warning.

December 4, 2020
Unprompted review

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