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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers consistently praise the company's service, highlighting its reliability and the wide array of features it offers. Many people are particularly impressed with the exceptional customer service, noting the staff's helpfulness, quick response times, and professional approach in resolving issues. The user experience is frequently described as smooth and efficient, with many appreciating the ease of use and consistent performance. However, some customers also noted issues with their service being suspended due to terms of service violations, and a few experienced difficulties with video streaming, such as "no streams available" or stuttering. A small number of people also reported slow responses from customer service or a complete lack of response to their inquiries.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the exceptional level of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Response time

Consumers generally express satisfaction with response times. Many customers report fast communication, with... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the support team for their... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the service as amazing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It took me more than a year to realise that Premiumize is much more than a debrid service but when I did it opened a whole new world for me. It looks like they are really expanding their services a... See more

Rated 5 out of 5 stars

When I first encountered them a couple years ago, I was wary - who would not be? It is not a "household brand" and with all the scams, it was understandable. I had not had any reason to test the... See more

Rated 5 out of 5 stars

Customer care responds promptly and clearly by email when visit their website. As well, a snafu in them changing billing providers this week caused many subscribers to receive a “Your subscription has... See more

Rated 5 out of 5 stars

Tried Premiumize because the Debrid's and others all stopped working for me. People need to stop complaining and tweaking out when these things don't work, this isn't Best Buy folks. Location, VPN, IS... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Information provided by various external sources

Premiumize.me helps you to remotely fetch, store, process and stream media content. You can use Premiumize in your browser, with our apps and many external tools and plugins.


Contact info

4.1

Great

TrustScore 4 out of 5

160 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I've been a member for almost a year

I've been a member for almost a year. Still have another year to go. I don't understand the recent bad reviews. But know this, look up what premiumize provides. You will get that. It's good quality and the features work so well for me. I am a regular user. I've never had any issue with fair use points. My fair use points are always full. And I've never come close to filling up my cloud storage. As long as you delete some items every now and then... it seems weird to have it fill up. I also download the highest quality videos possible. I highly recommend it.

September 27, 2020
Unprompted review
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Rated 1 out of 5 stars

Dont use in 2020

Dont use in 2020!
They did a good job for many years, now you dont have any features anymore. They clearly did know that beforehand, but didnt tell their customers.
Luckily i always did a monthly subscribtion only. All customers who bought more will have lost money for nothibg now.

May 30, 2020
Unprompted review
Rated 1 out of 5 stars

very costly , no hosts and extra money paying rules ,

very costly , limited host ,( do not have more than 30 host , in that , no rapidgator , nitro flare ) the worst is stupid fair use policy , u pay usd 17 , then pay 10 again for fair points, what a high way robbery this website , stay away from these guys ,
it is as if you are give your wallet to this thiefs ,
never ever taking this stupid premiuize.me again

May 3, 2020
Unprompted review
Rated 4 out of 5 stars

Customer-friendly

Customer-friendly

Upon closer inspection it is not really what i needed. The number of supported One click hosters was not good enough for me.

But when i asked for a refund, it went well and they acted very customer friendly.

April 17, 2020
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Rated 5 out of 5 stars

I've been here for more than 5 years…

I've been here for more than 5 years and I'm completely satisfied. The uploads are very stable, the service is right, problems or inquiries are processed and answered quickly. I can only say a first class multihoster that is worth the money.
Keep it up guys!

February 15, 2020
Unprompted review
Rated 4 out of 5 stars

A solid service.

A solid service.
The only of its kind that I've tried that are actually focused in helping their customers. Some other services are downright hostile.

Everything works well and I've not had any issues. The reason I don't give 5 stars is that it's a bit pricey. I would like to see a cheaper plan excluding nzb, VoIP and VPN.

The fair usage limit is another reason I don't give 5 stars.

Overall it's a great service and I can recommend them.

January 20, 2020
Unprompted review
Rated 4 out of 5 stars

Im overall pretty satisfied with the…

Im overall pretty satisfied with the service. The Only thing that should be improved is google chrome cast streaming, it doesn't work most of the time, on the smartphone on the other hand it works flaweless.

July 3, 2019
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Rated 5 out of 5 stars

Simply a great service

Simply a great service, helps you download pretty much anything, provided you know how to get the download links. Streaming and downloads are always fast and reliable.

July 1, 2019
Unprompted review
Rated 5 out of 5 stars

Everything I need rolled into one

Everything I need rolled into one. For what I used to spend on Skype, in addition to VoIP calls, I now get a VPN, cloud storage, downloader and streaming. Response to issues handled quickly and the Blog certainly has helped me set things up. The first address I go to when opening my browser.

June 30, 2019
Unprompted review
Rated 5 out of 5 stars

I keep coming back to premiumize.me…

I keep coming back to premiumize.me again and again and most of the time I'm really satisfied. They're really giving it their best, their customer support is top notch and their overall service is just great.

Thanks!

June 26, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Been signed up since about 2013. I use every part of it. The voip, cloud storage, usenet etc. Everything! No other service comes close to this.

June 23, 2019
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Rated 5 out of 5 stars

These guys are awesome

These guys are awesome, best service ever.
I have been with them for years and plan to keep doing so.
Everything works for me, their support is very fast and they actually care about the people using their service.
Wide variety of different services and very reasonably priced.
They are also always on the move and implemented a ton of new features since I started with them.

5/5

June 21, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. It not only offers a large list of file hosters, but also Torrent and Usenet as additional download methods and even more (VPN, VoIP, ...). It is already integrated with many apps and platforms by itself, but it even offers an API to automate downloading or to expand integration.

My only wish is that it should support Share-Online and Rapidgator again.

June 19, 2019
Unprompted review
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Rated 5 out of 5 stars

A great customer focused service.

The best customer focused debrid service I ever had. I signed up for a year even though it was bit pricey than the other debrid service I was using,but I liked the extra features and furthermore was not impressed with customer service of other debrid service, whose replies were ‘childish’ to be put mildly.
Anyways I am based in New Zealand and upon signing up I discovered I wasn’t getting optimal speeds( being so far from rest of the world😅). So I warily contacted premiumize customer service expecting nothing based on my experience with other debrid service. But boy I was in for a surprise. Not only premiumize customer service was friendly and professional they went out of their way to help. Within one week of me contacting them they put a server in Sydney and I am getting lightning fast transfers. Can’t praise them enough. You get what you pay for but in this case everything is worth every cent. Very impressed!

June 18, 2019
Unprompted review
Rated 5 out of 5 stars

Saved my bacon

Been a customer for 5 or more years. Nothing involving computers is ever perfect, the important thing is to have a supplier who reacts to customer issues and provides resolution. I stupidly deleted something in error but Premiumize.me came to my assistance and happily the problem is solved.

June 18, 2019
Unprompted review
Rated 5 out of 5 stars

Premiumize.me offers a lot more then I…

Premiumize.me offers a lot more then I really need, and it comes included in the original price. For no extra fee additional services are being added and it's being greatly appreciated.

I have had no major issues so far, and only once when I contacted the support it was helpful and I was granted extra subscription for the troubles.

June 18, 2019
Unprompted review

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