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See what reviewers are saying

Rated 1 out of 5 stars

Shockingly bad. Slow. Hard to log in. Going round in roundabouts. Too many prompts to change password and then you’re met with ‘access denied’. Such a backwards website. Looks like it’s from the 90s.... See more

Rated 5 out of 5 stars

Had my appointment booked to become an Italian Citizen on the 29/11/2022, by marriage. Excellent communication from the department of Cittadinanza all the way through. Guiding me onto the next stage,... See more

Rated 5 out of 5 stars

I highly recommend Prenota Online. I spent several frustrating months trying to get an appointment so I looked on the net and came across this company and read their Trustpilot reviews. It seemed too... See more

Rated 1 out of 5 stars

Trying to book an appointment with the prenot@mi system is an absolute joke. There are never any appointments available for citizenship by descent. All you get told is that you must try each day at... See more

Company details

  1. Citizens Advice Bureau

Written by the company

The most trusted company for booking appointments at the Italian Consulate


Contact info

2.2

Poor

TrustScore 2 out of 5

88 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Amazing

Amazing! I have been trying for months. They sent an email that it would take them 2 to 4 weeks to get an appointment but we got one 2 days later. Not sure how they did it but thank you!

July 18, 2019
Unprompted review
Rated 5 out of 5 stars

amazing genuine service

I tried for 18 months twice a week to get an appointment myself. I enquired about this service and was explained why they have success and that I could have a refund if I managed to get the appointment myself.
I paid my money and within a week I had an appointment for 3 months later. Worth every penny to get this sorted. I am so impressed and wish I had done it sooner.

July 11, 2019
Unprompted review
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