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Rated 1 out of 5 stars

My bed after only 1 year is falling apart. The nails were all sticking out until the velvet brake and the holes are getting bigger and bigger. I emailed and never received a reply regarding it.

Rated 1 out of 5 stars

I placed an order over a month ago and was told delivery takes 5 working days. I have contacted them on multiple occasions (via email) and have been ignored every time. I have tried the online ch... See more

Company replied

Rated 1 out of 5 stars

My son brought my granddaughter a bed of here and within a couple of days the bed was broken! It has nails sticking out ive been trying to get a refund but they are refusing! They sent a man to repair... See more

Rated 1 out of 5 stars

Ordered through market place in Facebook- told them i needed a gas lift bed , it arrived, but 1 man doing the delivery- me being 5”1- had to help him as bed was heavy - paid cash and off he went... See more

Company details

  1. Fitness and Nutrition Service

Written by the company

ComfortSleep offers high sleeping and wellbeing products.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

64 reviews

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Rated 1 out of 5 stars

My bed after only 1 year is falling…

My bed after only 1 year is falling apart. The nails were all sticking out until the velvet brake and the holes are getting bigger and bigger.
I emailed and never received a reply regarding it.

February 17, 2025
Unprompted review
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Rated 1 out of 5 stars

DONT WASTE YOUR MONEY!!

DONT WASTE YOUR MONEY!!
My son brought my granddaughter a bed of here and within a couple of days the bed was broken! It has nails sticking out ive been trying to get a refund but they are refusing! They sent a man to repair it and he said it can’t be repaired at all that man said it’s not even worth repairing because it’s poorly made and that parts were missing!! And then wanted to charge us £40 for it and because we said no the bed is broken and can’t be fixed and theres no replacement DO NOT BUY FROM THEM SAVE YOUR MONEY AND SHOP ELSEWHERE I DONT WANT ANYONE TO GO THROUGH WHAT WE ARE WITH THEM - THEY AINT EVEN WORTH ONE STAR

June 17, 2021
Unprompted review
Rated 1 out of 5 stars

DONT WASTE YOUR MONEY!!

My son brought my granddaughter a bed of here and within a couple of days the bed was broken! It has nails sticking out ive been trying to get a refund but they are refusing! They sent a man to repair it and he said it can’t be repaired at all that man said it’s not even worth repairing because it’s poorly made and that parts were missing!! And then wanted to charge us £40 for it and because we said no the bed is broken and can’t be fixed and theres no replacement DO NOT BUY FROM THEM SAVE YOUR MONEY AND SHOP ELSEWHERE I DONT WANT ANYONE TO GO THROUGH WHAT WE ARE WITH THEM - THEY AINT EVEN WORTH ONE STAR

June 17, 2021
Unprompted review
Rated 1 out of 5 stars

Top Cashback

Bought Forever Livjng products from Prime Aloe in June 2020 and should have received TopCashback. I would have bought elsewhere had it not been available. Has taken 9 months for Prime Aloe to confirm the cash back and now another 2 months and top cash back are still waiting for payment from you to be able to give me my money. Terrible and miss advertising

May 4, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered through market place in…

Ordered through market place in Facebook- told them i needed a gas lift bed , it arrived, but 1 man doing the delivery- me being 5”1- had to help him as bed was heavy - paid cash and off he went no paperwork !
My husband put the bed together and the bar at the end of the bed was too tall - I contacted them after numerous calls and finally spoke to Mike who said he would get this sorted- not sorted !!
Have called and messaged several times- ignored
Finally spoke to someone on Wednesday who said they were in our area today Saturday!! And they would come and sort the problem out - WHAT A JOKE
We have waited all day NO ONE CAME - have rang several times again NO ANSWER!
I would not recommend this company at all and my next correspondence is going to be wirh Trading Standards

January 30, 2021
Unprompted review
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Rated 1 out of 5 stars

I was supposed to receive my delivery…

I was supposed to receive my delivery today before 6pm just had email to say its on its way, so definitely not today then shocking!

January 5, 2021
Unprompted review
ComfortSleep logo

Reply from ComfortSleep

Dear Katherine,

Your order will be delivered today. Please note that orders currently take 3 working days to arrive which makes your order due today as per terms of delivery.

Rated 1 out of 5 stars

Unresponsive

I placed an order over a month ago and was told delivery takes 5 working days.
I have contacted them on multiple occasions (via email) and have been ignored every time.
I have tried the online chat and that doesn't seem to connect through to anyone
Theres no phone number on the website so cannot speak to anyone directly.
I still haven't received my order and have ran out of options
Very bad customer service i would not recommend buying via their website

January 22, 2020
Unprompted review
ComfortSleep logo

Reply from ComfortSleep

We are sorry to hear about your experience. Unfortunately, we have no record of your order or any enquiries. Please contact us at support@primealoe.com.

Rated 4 out of 5 stars

Simple transaction

All good but I couldn’t track the delivery with the link provided. However, email response about delivery was very prompt. I’m hoping ithe product will help kick start my weight loss.

May 1, 2018
Unprompted review
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Rated 5 out of 5 stars

Regurgitated lettuce 😊

On day two and finding it very tough. I'm soooo hungry and grumpy but I'm not feeling as terrible as I expected. Looking forward to tomorrow when I can have an extra shake and an evening meal. The aloe juice is horrific, someone described it as 'eating a bag of lettuce, downing a pint of water, throwing up and drinking what came up' they weren't wrong. It's rank but needs must.

December 1, 2017
Unprompted review

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