Prime Medic Reviews 

418
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting its efficiency and ease of use for urgent needs and repeat prescriptions. People frequently commend the staff and doctors for being professional, kind, understanding, and very helpful. Reviewers appreciate the quick response times, often receiving calls and necessary documents like e-scripts and medical certificates promptly, making the overall process smooth and convenient. However, some customers noted issues with response times, reporting doctors not calling within the scheduled window or significant delays without communication. A few also felt customer service was poor, experiencing unhelpful consultations or a lack of clarity regarding the service process.

What people talk about most

Service

Consumers find service to be positive, with many describing it as exceptional, amazing, and highly efficient,... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness, kindness, and... See more

Response time

People report positive experiences with response times, with many customers praising the quick call-backs and... See more

Customer service

Users describe positive interactions with customer service, highlighting quick, efficient, and helpful... See more

User experience

Customers consistently note positive experiences with the user experience, often describing it as quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow! First time using telehealth, so I called Prime Medic, who said a doctor would call within 20 minutes. They weren't wrong! To say the service was exceptional would be an understatement. Highl... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(418)

290 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank-you Prime Medic for you amazing…

Thank-you Prime Medic for you amazing service.
It was Boxing day and every doctors clinic was closed. Need a doctor asap
I call Prime Medic and they organised a doctor to call me, within 5 mins I spoke to a doctor and he sent me a script to my phone.
Amazing service thank-you 🙏❤️

December 26, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

I was answered right away no wait times…

I was answered right away no wait times
Few questions got a booking
Was phoned by a doc within min
Script and payment that was only 43$ done excellent service

December 26, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I tried to book a home visit online and…im impressed

I tried to book a home visit online and they rang me straight away saying no drs in my area but put me thru for a phone consultation with a dr and i was rang back in 5 mins
After talking through my symptoms he sent me e script to help until i can see my own doctor.
Very helpful and quick response

December 26, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Dr Mohsain,

Dr Mohsain,
I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing my everyday medication that I urgently needed to take overseas. He also ensured that I have enough for my duration overseas.
I was definitely impressed! He was very professional and kind. The time wait was correct by the representative as the Dr called during that window. Once again, Thank You to all that were involved.

So it's a 100% YES!

December 25, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prompt care

Actively Listening to client's concern, caring, and paying attention to detail of providing holistic care, prompt appointment

December 24, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

New kid on the block, kicking goals & scoring points!

Out of 3 after hours GP clinics I called, these guys were the only one available to get an appointment. Appointment was only an hour after I had requested one. Doctor was patient, empathetic & understanding. At the end of the appointment I had a prescription sent to my phone & a referral for an X-ray for when I could arrange for one. The following day I received a follow-up call to make sure all was well & to make sure I didn't require anything further. A courtesy call is always appreciated, especially in stressful situations like getting medical attention, it's easy to forget important information or questions you didn't know you had 🙂 I would 100% recommend to friends & family & would 100% use their services again!

December 20, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 1 out of 5 stars

My son needed antibiotics and steroids… Still waiting on the script almost 18hrs later

My son needed antibiotics and steroids for a chest infection at 11pm last night it is now after 6pm the NEXT DAY and I still HAVE NOT RECEIVED MY SONS SCRIPTS
Nothing but excuses 0 help 0 care absolutely disgusting service dont use these drs they are happy to send the invoice immediately but the needed scripts nahh you can wait indefinitely

December 18, 2025
Unprompted review
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Reply from Prime Medic

We’re very sorry for the inconvenience and understand how upsetting this situation must be, especially when your child is unwell. This is not the level of service we aim to provide.

Please share the details of your complaint with us at admin@primemedic.com.au so we can look into this urgently and work toward a resolution.

Rated 5 out of 5 stars

Excellent service with Prime Medic

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic!
They follow up after the consultation to ensure you have received your prescription and that you are happy with their service.

December 18, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very easy

Very easy, great service

December 16, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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Rated 5 out of 5 stars

Seamless easy service

Seamless easy service. My doctors clinic was damaged by a car ramming through it so I don’t have a clinic at the moment so this service was really helpful.

December 15, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prime Medic

I contacted them through their chat, I was rung back almost straight away. I received another call when I was in the queue.
The Dr rang, he was easy to talk to, listened, gave advice and wrote me the Script I needed.
I thoroughly recommend them. Thank you. K

December 14, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. First of all no one explained how their service works, the first guy who called was just a receptionist and he was so confusing that I started thinking it was a scam. Then I get a second call from the doctor. He prescribes some bloods and breath test for me as well as medications.
Of course he forgets to mention that I needed to fast for the tests and I can't take those exact tablets that he charted for at least 7 days before doing the test. Everything was so rushed and confusing.
Useless is the only word for it.

December 13, 2025
Unprompted review
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Reply from Prime Medic

We’re sorry to hear about your experience. The initial call from our staff member was to collect your Medicare details for the purpose of issuing an e-prescription, followed by a consultation call from the doctor. We apologize if this was not clearly explained and if the overall process felt rushed or confusing. This is not the experience we aim to provide, and we’re sorry for any inconvenience caused.

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Rated 5 out of 5 stars

Excellent service and always listen to…

Excellent service and always listen to your problem to help you .... Got my medication 💊 was feeling better when I had a toothache in pain they cared helped me as mush as they could with strong antibiotics and some painkillers threw the antibiotics just helped me Thanks.

December 11, 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

I waited approx 4 hours for a phone…

I waited approx 4 hours for a phone consultation for my daughter which came in at midnight And She was prescribed the wrong antibiotic for her condition.

December 8, 2025
Unprompted review
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Reply from Prime Medic

We’re very sorry to hear about your experience and the delay in your daughter’s consultation. That’s certainly not the level of care we want to provide. Please contact us at our email (admin@primemedic.com.au) so we can look into this right away and get everything sorted out for you.

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