Primepet Reviews 

223
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Not only did Primepet send me an incorrect order, they ignored my phone calls asking for assistance. They NEVER returned my calls, but instead issued me a refund. All I wanted was the rest of my ord... See more

Rated 1 out of 5 stars

A full week after I ordered ONE Sherpa carrier for my cat, 18" X 11" X 11", from Primepet, I received TWO much smaller carriers which are no good to me. I managed to find a telephone number for Prim... See more

Rated 5 out of 5 stars

When you share your home life with pets, its hits you how comprised their lives have been as much as ours by low quality food manufacturing. With Prime Pet, there is a great range of healthy (or dare... See more

Company details

  1. Animals & Pets

Information provided by various external sources

We stock only the best and most natural pet foods, treats and supplies available on the market. The products we carry are manufactured to the same high standards as the foods that we, as healthy pet owners, eat.


Contact info

1.8

Poor

TrustScore 2 out of 5

223 reviews

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No recent history of asking for reviews

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1.8

All reviews

(223)

1 review in the last 12 months

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Rated 2 out of 5 stars

not what i ordered

I ordered a buffalow horn and the pickture showed the horn end i recived a portion of the horn. I do not feel that you sent me what i ordered.

April 15, 2014
Unprompted review
Rated 5 out of 5 stars

Good prices and great product

I have found that the elk antler velvet is helpful for my senior dog, but can be expensive. I liked the prices at Prime, and they then contacted me and gave me an even better deal.

April 13, 2014
Unprompted review
Rated 5 out of 5 stars

Prime Pet Supply rocks!

I was looking for a new online vendor. A friend suggested Prime Pet Supply. My first order went though without any incident. The staff is very helpful and very customer service oriented. My order arrived much quicker and packaged much better than other online vendors I have used in the past.

Overall, it’s been a great experience and I will continue to purchase from Prime Per Supply.

April 7, 2014
Unprompted review
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Rated 5 out of 5 stars

PLEASURE DOING BUSINESS WITH YOU

The item I ordered was exactly as described. The price was much cheaper than any other site for the same exact item. The shipping was super fast and item was packed very well. I will definitely be doing more business with this company.

April 2, 2014
Unprompted review
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Rated 3 out of 5 stars

Just okay

Prices are good which is why I bought from them. Shipping is not good at all. I still haven't received my package. They use Fedex ground with signature required. So if you're not home good luck cause they only ship tues-sat.

March 24, 2014
Unprompted review
Primepet logo

Reply from Primepet

Dear Alfredo,

Your tracking number shows that Fedex driver tried to deliver your order on Saturday, However you were unavailable. We never ship orders signature required unless requested by customer. Your order shipped as "no signature" required too. I am sorry that the Fedex driver in your area is not following the shipping requirements. We will file a complaint about him to prevent future delivery interruptions. However that's all we can do right now. Thank you very much for your understanding.

Rated 5 out of 5 stars

Best Ever Service

Primetime pet supply had a very hard to find dog food in stock. The shipping was very quick and none of the cans were dented. Some other sites -- cans arrive with half of them dented. Will continue to use and highly recommend!

March 6, 2014
Unprompted review
Rated 5 out of 5 stars

So glad that I found them !

I ordered the Sentry calming collar 3-pack for my newest cat, Spike. Not only is the collar working well, but I got a 3-pack at a price that other retailers sell one collar for !
Love Prime Pet Supply. :)

March 5, 2014
Unprompted review
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Rated 5 out of 5 stars

Excellent Service & Products

I have ordered the Earth Rated Poop Bags in the past and have loved them from the very first time I purchased them. I have purchased more and have referred your site and product to a few friends of mine who also have dogs who need great smelling "lavender" poop bags. I will be ordering more from your site "Prime Pet Supply" in the future for more poop bags from "Earth Rated".

March 5, 2014
Unprompted review
Rated 5 out of 5 stars

Awesome

This is my first time shopping here and I'm always a little hesitant about the service from companies I don't know. But they were the only place that had the food I wanted. So I ordered it. Boy was I pleasantly surprised. The food arrived faster than some of the big name companies I have dealt with. It was packed well and the food itself was in tact. I would definitely order from again, and would recommend Prime Pet Supply highly to anyone that asks.

March 4, 2014
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I purchased a Sherpa carrier for a flight 2 weeks away from purchase. I called customer service to make sure I would receive it in time to train my Frenchie to use it. The person i spoke with assured my I would have it in time I received it 5 days before he thought I would and it came from Washington state to NY. I was very pleased. Also there was no shipping charge.

February 27, 2014
Unprompted review
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Rated 5 out of 5 stars

Great customer service and very fast shipping with regional warehouse

I live in Washington state. You think when you are ordering from the east cost, it will ship from there - was so surprised to receive the shipment the next day from their regional warehouse! I did contact customer service and they were very friendly and helpful. Will continue to order from Prime Pet.

February 19, 2014
Unprompted review

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