Principal Insurance Reviews 

Good customer service, helpful, friendly, polite.

Patience, clarity and professional

I have a motorcycle insurance policy, the price was competitive, but since then I have found it impossible to contact their customer service number to make changes to my policy.
Today, I'm still in a queue, so far I've been waiting for 40 minutes. This is not the first time this has happened.
Pretty disappointing, will be going elsewhere at renewal.

Wanted to charge me and extra £100 on top of the full years policy to cancel after only 2 months, clearly a rip-off policy to punish people that want to leave early. It's cheaper to pay for the policy than cancel it mid-term.

Once I got though quite a long wait, the person I dealt with was very polite and knowledgable

Ashley was extremely good to talk too he sorted my policy out with ease and he got me the best deal. It was quick and easy. Thanks Ashley and Principal Insurance.

An absolute pleasure to deal with.

These guys renewed my faith in Insurance Companies. After being ripped off for an incident that I was admitting too a few years ago, I was told that I didn't need to own up to the incident as there was no claim made, no-one else was involved, and that I was doing myself no favours by admitting to it.

Yet other insurers didn't tell me this and I had been paying way too much for my insurance. Imagine how I felt after being ripped off by the very people (insurance companies) that want us to be honest when declaring insurance issues. I wonder how they treat real crooks?

My annual price has now dropped dramatically. Thank you so much Principal. Top marks to your man on the end of my phone call.

The call handler Sam B was very helpful and very professional at helping me find the best quote possible for my bike today this you

This company has some of the worst customer service and charge 55 for cancelling a policy. This broker is something that needs to be avoided at all cost

Ashley was from the get go both professional and helpful. Understood my needs and totally fulfilled. A pleasure to do business with. Highly recommended.

Very easy clear and professional service at a good price.

Ashley was super helpful and patient- made everything easy and took the time to explain things properly

Taher was extremely pleasant and helpful in dealing with my query and applying what I wanted to change in my bike policy, gave me all the details I needed and was very informative so thank you

I cancelled my insurance after 10 days. The policy was £179. The refund from the insurer was £171. Principle then charged me cancellation fee £16. Discount clawback £45. Commission £27. Broker fee £62.
I got back £19.

Change of policy address was smooth. Still £62 cost for any changes is quite unjustified though

While it took quite a while to get connected, while it indicated that I was 1st in the queue (over 25 mins); Ashley was extremely helpful and covered off all my questions while running through all cover and all the additional benefits etc. Very happy with how he dealt with my phone call!

very helpful and knowledgeable and made everything very clear

Great price and when I called the company Ashley was very helpful and understanding.

Ashley was excellent when I rang about my motorhome renewal. Quote was way lower than last year. Nice to actually find an insurance company that recognises loyalty and rewards you for it.
Thanks again Ashely... top bloke!