Priority Plus Financial Reviews 257

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their ability to explain complex financial matters clearly and patiently. Many people appreciate the exceptional customer service, noting that representatives are kind, understanding, and genuinely care about helping them achieve financial stability. The service provided is frequently described as efficient and effective, with consumers feeling relieved and confident about their financial future after engaging with the company. However, some customers expressed dissatisfaction with the payment process, mentioning delays in payments to creditors and a lack of follow-up from the company. A few other people also felt that the initial contact with the sales team was pushy, and some expressed concerns about the clarity of information provided regarding program specifics and potential impacts.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

Service

Users describe positive interactions with service. Many customers express gratitude for the help received,... See more

Payment

Customers had ambiguous experiences with payment. Many reviewers expressed relief and satisfaction, noting... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report positive experiences, highlighting... See more

Based on these reviews

Rated 5 out of 5 stars

My Client Advocate, Peter K. Was extremely polite. He made me feel comfortable by speaking in simple lay language. He was patient and explained every question I asked, thoroughly, so that I understood... See more

Rated 5 out of 5 stars

Donnell was the Advisor I was lucky enough to get on the other end of the phone. He was kind, personable and professional. He clearly knows his field and was able to discuss financial and credit matte... See more

Rated 5 out of 5 stars

From beginning to end, Eileen explained everything to us exceptionally well. The entire process was lightning fast but didn’t feel like we were being pressured into anything. Thank you for helping us... See more

Rated 5 out of 5 stars

Brandy was most helpful in finding the best offer to suit my specific needs. With her friendly interaction, and empathy about my situation she was able to help me find the right fit. I am delighted to... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
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1-star

Replied to 88% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Austin was great!!

Austin was great. He was very patient with me he really helped me out and helped me get my first step out of debt. He was an amazing person and I look forward to continue working with him to clear my debt!

May 13, 2025
Unprompted review
Priority Plus Financial logo

Reply from Priority Plus Financial

Thank you for your wonderful feedback! We're so glad Austin was able to support you on your first step toward becoming debt-free. We're excited to continue working with you on your journey!

Rated 5 out of 5 stars

A few months ago I called priority plus…

A few months ago I called priority plus financial after receiving a letter in the mail. Dewey was amazing and very helpful. He took the time to understand my situation and guided me through the steps I had to take. Now I am on my way to being debt free! Thank you!!

March 2, 2025
Unprompted review
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Reply from Priority Plus Financial

We are so excited to hear that you had a great experience with Dewey! Thank you for sharing!

Rated 5 out of 5 stars

My experience with Chris Lazalde

I’m working with Chris Lazalde . He’s a great asset to Priorityplus. He’s awesome any question I have Chris will answer them no matter how many times I ask the same question LOL 😂 I appreciate Chris he really cares about his Clients. Thank you Chris for being who you are . I Really appreciate you !!!!!!!! Great Customer service skills!!!!!

February 3, 2025
Unprompted review
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Reply from Priority Plus Financial

Thank you so much for sharing your positive experience with Chris!

Rated 5 out of 5 stars

Highly recommend - great experience!

I had a great experience working with Chris Iazalde and Priority! He took the time to explain the process in depth and answered all of my (many) questions along the way - huge thanks to him in making me feel confident and comfortable along the way, and helping me move closer to being debt free.

April 16, 2025
Unprompted review
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Reply from Priority Plus Financial

We're so happy to hear about your great experience with Priority Plus Financial and Chris Iazalde. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Katrina’s positive

Katrina’s positive personality was awesome!

April 1, 2025
Unprompted review
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Reply from Priority Plus Financial

We are so glad you had such a great experience!

Rated 5 out of 5 stars

John Dabalos

John Dabalos, Senior Client Advocate delivers unparalleled customer service in all forms of communication. His extraordinary expertise and vast knowledge of his profession is amply in evidence. He consistently demonstrates great warmth and personal character, as well as superb listening skills. Irrespective of the number of explanations requested by his client, John is endlessly patient, kind, and willing to elaborate and expand upon any topic. I am certain I have a lifelong advocate, advisor, and friend in John Dabalos.

March 27, 2025
Unprompted review
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Reply from Priority Plus Financial

We're thrilled to hear about your positive experience with John Dabalos!

Rated 5 out of 5 stars

I was working with Michael Depp

I was quite literally DROWNING and wasn’t sure what to do. Michael answered all my questions and thanks to him, I’m finally getting rid of my debt. Hats off to these people doing great work.

February 19, 2025
Unprompted review
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Reply from Priority Plus Financial

We are overjoyed to hear about your positive experience with Michael Depp at Priority Plus Financial. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Alex's professionalism

Alex's professionalism, combined with his approachable nature, made the entire process smooth and stress-free. I am deeply appreciative of his efforts and would highly recommend Alex Hayek to anyone in need of exceptional service and significant savings.

March 5, 2025
Unprompted review
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Reply from Priority Plus Financial

Your feedback is incredibly valuable. We appreciate your kind words about Alex's professionalism and approachable nature. Thank you for sharing your experience with Priority Plus Financial.

Rated 5 out of 5 stars

Great experience

I had an excellent experience working with Alex Hayek. He was professional, patient, and knowledgeable, helping to lower my monthly credit card payments. He explained everything clearly and made sure I understood my options without any pressure. It was refreshing to find someone that advocates for people struggling with debt, considering how predatory credit care companies tend to be. I highly recommend their services and Alex to anyone looking for real debt relief

March 10, 2025
Unprompted review
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Reply from Priority Plus Financial


We're glad to hear about your great experience working with Alex Hayek at Priority Plus Financial. Thank you for recommending our services!

Rated 5 out of 5 stars

Do this for yourself!

At first I had no idea if this was for real or not, didn’t even know this was an option. Alex Hayek made it so simple and easy. He got my payment down to less than half!

March 13, 2025
Unprompted review
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Reply from Priority Plus Financial

Your positive feedback is greatly appreciated! Thank you for sharing your experience with us

Rated 5 out of 5 stars

I was able to get a loan and they were…

I was able to get a loan and they were able to still help me consolidate rest of my debt through a program which I needed it since I I’m saving on my monthly payment and I can finally have breathing room with just one payment.

March 3, 2025
Unprompted review
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Reply from Priority Plus Financial

We are thrilled to hear about your positive experience with our services. Thank you for sharing your feedback with us.

Rated 5 out of 5 stars

Very easy and fast process

Very easy and fast process. I appreciate the patience that Jason Roberts had with me as I asked the same question in a few different ways. He understood that it was my way of making sure I understood what was happening. He didn't get annoyed nor did he rush me. This is what ultimately helped feel comfortable about the decisions I was making with the debt relief program presented. I'm looking forward to my outcome in the near future.

March 2, 2025
Unprompted review
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Reply from Priority Plus Financial

We are glad to hear about your positive experience with our service. Thank you for sharing your feedback!

Rated 1 out of 5 stars

I worked with a guy named Bruce Li

I worked with a guy named Bruce Li. He told me in writing that after I make 6 to 9 consecutive payments I would get a loan to cover the remainder of what I owed and they would pay off all my debt under their control with the loan. The terms of the loan would br 5 years minus all the payments and time I already have paid. Well all of this was a big lie!!!! You cannot get a loan bigger than $45,000. My loan would have had to be over $100,000. Bruce Li lied about a number of things. I had already made an agreement to settle American Express and ask if they will pick up where we left off in paying American Express. He said they will just continue they payments already negotiated with American Express. This did not happen and I got sued by American Express. Now I have to make payments that are $200 a month more than what I was paying. This company committed fraud to get my business and I am going after them in court if I have to, because I was told I would get the loan and my credit score would get much higher faster. Never happened. BE CAREFUL!!!!

August 15, 2024
Unprompted review
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Reply from Priority Plus Financial

Dear Tom,

Thank you for sharing your concerns, and I’m truly sorry for the frustration this has caused. I want to clarify that we provide loan options based on specific eligibility criteria, and any loan offers are dependent on individual circumstances. It's possible there was a misunderstanding about the terms or amounts available.

We strive for transparency and are here to help resolve any issues. Please feel free to reach out to us directly to discuss this further at (888) 999-2813.

Best regards,
Priority Plus Financial

Rated 1 out of 5 stars

I received one of their (Preapproved…

I received one of their (Preapproved Offers) in my mail, offering me a personal consolidation loan of up to $50,000, with an APR of possibly 5.95%. I wasted the time of gathering all of my credit card information, and figuring that while I am sitting on a FICO score of 831, I would likely stand a good chance of acquiring a $25,000 loan with their advertised 5.95% APR. I sat down to my computer, planning on filling out a loan application. It asked me for my name, telephone number, email address, then said, "Submit Application". Really??? WHAT APPLICATION??? Sure smells like a SCAM COMPANY to me!!!

March 8, 2025
Unprompted review
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Reply from Priority Plus Financial

Dear Robert,

Thank you for reaching out and sharing your experience. We completely understand your frustration, and we sincerely apologize for any confusion caused by our communications.

I want to clarify that while we do send out preapproved offers, those offers are based on certain criteria, and filling out a full application is necessary to begin the process of reviewing your eligibility for a loan. The offer you received is just the first step in determining whether you're qualified for a loan, and once the application is submitted, we can assess your creditworthiness and provide you with specific loan details, including terms, rates, and amounts.

Please rest assured that our intention is never to waste your time or mislead you, but rather to ensure that we offer appropriate financial solutions based on your individual situation. If you would like to proceed with the application or need more information, please don’t hesitate to reach out to us directly.

We appreciate your patience and understanding as we work to help find the best solution for your needs.

Best regards,
Priority Plus Financial

Rated 1 out of 5 stars

This company is nothing but grifters

This company is nothing but grifters. They advertise low interest loans but have no interest in giving loans, they're whole gimmick is trying to do debt restructuring/forgiveness. If you are looking for a loan to restructure or anything else go somewhere else, they won't help. Safe your time and energy, stay away.

March 4, 2025
Unprompted review
Priority Plus Financial logo

Reply from Priority Plus Financial

Dear KG,

Thank you for sharing your feedback, and we sincerely apologize for any frustration you’ve experienced. We understand how important it is to find the right solution for your financial needs, and we are truly sorry if your expectations weren’t met during your experience with us.

At Priority Plus Financial, we offer both loan and debt settlement options, but it's important to understand that qualifying for a loan depends on meeting specific criteria. While we advertise personal loans with competitive rates, not everyone may qualify based on their individual financial situation. In cases where a loan is not a feasible option, we may offer debt settlement solutions as an alternative to help our clients manage their debt more effectively.

We never want to waste your time or cause unnecessary frustration, and we do our best to provide clear options based on your circumstances. If you're still interested in exploring your options, we encourage you to reach out so we can better understand your needs and see if there's a solution that fits your situation.

Thank you for your understanding, and we regret that we couldn’t meet your expectations.

Best regards,
Priority Plus Financial

Rated 1 out of 5 stars

Horrible way of advertising themselves

Horrible way of advertising themselves, threatening that I could do two years of imprisonment. I took time off just to write this review because of how mad I am. Shady tactics, horrible company.

February 24, 2025
Unprompted review
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Reply from Priority Plus Financial

Dear Gustavo,

Thank you for sharing your concerns. We take all feedback seriously and are sorry to hear about your experience. However, I want to clarify that at no point have we ever advertised or communicated that a client could face imprisonment. We certainly do not engage in any tactics that would threaten or mislead our clients in such a way.

If there was any misunderstanding, we truly regret that and would appreciate the opportunity to review the situation with you directly. If you have that advertisement still, we would appreciate if you would send it to us. Our goal has always been to help our clients find practical financial solutions, and we are committed to transparent, ethical practices in everything we do.

If you have any further questions or would like to discuss this matter in more detail, please don’t hesitate to reach out. We’d be happy to address any concerns and clear up any confusion. My direct line is 949-593-8358, you may call or text it.

Best regards,
Priority Plus Financial

Rated 5 out of 5 stars

Thanks to Anthony M

Thanks to Anthony M. his knowledge and patience with my questions made my experience not overwhelming. He’s a very friendly helpful and straightforward person.

February 1, 2025
Unprompted review
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Reply from Priority Plus Financial

Thank you for your thoughtful feedback! We're glad Anthony made your experience smooth and stress-free. His friendly and straightforward approach truly makes a difference!

Rated 1 out of 5 stars

This company sent a fake check in the amount of $23,0000.00

This company is sending mail to people that is designed to mimic a check including a "To the order of" and a notice on the outside saying "Economic relief for affected Hawaii Families". This is deceptive as it is meant to mimic a check and mimic some sort of free money. In addition to this, they are sending mail to people who have opted out on the National opt out list. At the very least their mailing needs changed to not be deceptive and trick people into thinking they got a check in the mail when it is, in fact, a loan offer.

November 20, 2024
Unprompted review
Priority Plus Financial logo

Reply from Priority Plus Financial

Your concerns are noted and we appreciate you bringing this to our attention. We understand how our mailing may have been perceived, and we apologize for any confusion or inconvenience this may have caused. As many banks do, we send our mail out to pre-approved clients, which may be what you perceived as a check advertising free money. Please excuse any misunderstanding that resulted from our communication. We will take your feedback into consideration for future mailings.

Rated 5 out of 5 stars

I am writing to commend Ms Sherry…

I am writing to commend Ms Sherry Balsamo. She works for Priority Plus and her dedication, attention to detail and willingness to work extra hard impressed me and convinced me to work with Priority Plus. She is a pleasure to work with

November 20, 2024
Unprompted review
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Reply from Priority Plus Financial

Thank you so much for your kind words! We're thrilled to hear that Sherry’s dedication and hard work made such a strong impression. She's truly an asset to our team, and we’re grateful to have earned your trust!

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