OUTSTANDING CUSTOMER SERVICE There was a minor issue with the order I placed online so they phoned me immediately and offered a solution, which was better than expected. Great communication and exce... See more
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See what reviewers are saying
Excellent products, excellent service and easy to order. Should be a 5 star review really, and it would of been if not for the fact they use Parcel Force to distribute. True to form they seem incapabl... See more
Delighted with the products - Edison Retro Bulbs, Lampholders and Retro cable. Brilliant and friendly customer service. Helpful advice on technical front and minor product issues were sorted out spe... See more
Was not sure which light/bulb ceiling rose combination we needed. Spoke to the very helpful Christian and our decision was easily made! He even rang after I’d made the online purchase to tell us when... See more
Company details
Information provided by various external sources
Suppliers of bespoke LED Lighting, we are specialists in all aspects of the lighting industry. Our prices are competitive and we offer expert technical knowledge on all of our products.
Contact info
Gregory Way 10, SK5 7ST, Stockport, United Kingdom
- 01617110015
- Orders@prismalighting.co.uk
- prismalighting.co.uk
4.8
Excellent
174 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Stunning lighting!!!
Stunning lighting!!!! So unique and excellent customer service. My home now looks like a Palace
February 25, 2022
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Great customer service
Great customer service. Quick to reply via email and quick to rectify an issue. Also - excellent choice on the website and beautiful bulb holders.
February 11, 2022
Unprompted review
Brilliant service!
January 26, 2022
Really?
One star! Purely and simply because I only ordered 2 days ago, my stuff hasn't been shipped yet, and already you're pestering me for a review! Your request is Amazon-fast, your service is not!
January 10, 2022
Reply from Prisma Lighting
Hi Mr Payne, we are so sorry to hear of your displeasure. The automated email by Trustpilot had triggered early from a recent update. We hope you enjoy your recent order and have a wonderful day.
Reply from Prisma Lighting
Thank you for your review, we are sorry to hear of your displeasure. Please could you email us with order number and purchase data to orders@prismalighting.co.uk so we can identify your transaction? We can only locate 1 order for yourself for 2 metres of decorative cable so would help us with additional information from yourself. We have thoroughly checked all of our emails including junk and socials and we cant find anything from yourself. We would like to look into this matter right away for you and we will do anything we can to help. Please give us a call straight away on 0161 711 0015 or email.
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Beautiful light
Beautiful light, just what I was after. Friendly and helpful staff. Would definitely recommend
January 9, 2022
Excellent service rang me to check part…
Excellent service rang me to check part of my order. Delivery really quick.
December 29, 2021
The cable was just what I needed
The cable was just what I needed, at a price I liked and delivered without any hassle
December 25, 2021
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Good Service
December 14, 2021
Excellent service
Excellent service- sourced out of stock item in a couple of days and then posted out at no charge. Returned calls as promised with updates. Wish all businesses provided this level of service.
December 8, 2021
I was looking for something different…
I was looking for something different and the multicoloured textile sheathed flex was exactly what I was looking for to liven up our table lamps. The web site was easy to navigate and delivery only took a couple of days.
October 31, 2021
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very good quality
October 15, 2021
Speedy delivery
Speedy delivery, the cable looks good but sadly the wrong size for what I wanted.
September 30, 2021
Cancelled my order without an explanation
Cancelled my order without an explanation, tried to contact them to see what had happened or if they can complete my order with a different product but have had no reply. I've now had to go elsewhere and pay for express delivery to ensure the job can be completed in time
September 15, 2021
Reply from Prisma Lighting
Hi Office Office,
We are sorry to hear about your less than happy experience when you purchased from us. On receipt of your order, we advised via email that there was an error and the order was incorrectly processed, which was the reason we processed your refund straight away, which you responded to. To mention that you have not received any reason for the cancellation is incorrect. As a gesture of good will for the inconvenience of having to re-place your order, we sent you a custom order form with further discount which you should have received to your registered email with us. If you would like to place an order with us going forward, we will send you a discount code to use on anything across our store.
If you would like to discuss this further, please pick up the phone and call us.
We hope you have a wonderful day.
Best Regards,
Prisma Lighting
Good prices and excellent service
Good prices and excellent service, an excellent company
September 5, 2021
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Delivered quickly and well packaged.
August 14, 2021
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