Pro-string limited Reviews 337

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, knowledge, and helpfulness. Many people appreciate the high quality of the products and services, often mentioning the reasonable pricing as a significant benefit. The efficiency and speed of service are frequently noted, with many customers receiving quick turnarounds and same-day service. Some people were dissatisfied with the durability of a re-done grip, which reportedly started to tear after a short period, an experience they found unusual.

What people talk about most

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the quick... See more

Staff

People report positive experiences with staff, consistently praising their knowledge, helpfulness, and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Product

Clients share positive opinions on product quality and service. Customers praise the high-quality racquets... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very good value and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fi... See more

Rated 5 out of 5 stars

I’ve restrung my tennis rackets with Ray at Pro-String twice now. It has been an excellent service both times. The quality of the stringing is top class. Ray is very friendly and responsive wit... See more

Company replied

Rated 5 out of 5 stars

I had to drop off the racquet st the back office of a church near Liverpool St, and collect a few days later. Try not to arrange either when they do Mass as it takes a bit of waiting time. My racq... See more


Company details

  1. Outdoor Sports Store

Written by the company

PRO-STRING is a professional tennis, squash and badminton racket re-stringing service in London, UK. PRO-STRING is run by Raymond Diez, an ERSA certified racket stringing technician who is also a professional tennis coach and player. Raymond has extensive racket stringing experience and has strung for ATP and WTA tour players. This means that we can truly offer the best advice on string, tension as well as racket customisation for players of all ages and abilities. RACKET RE-STRINGING From as little as £18 where the customer drops off, picks up and supplies own string. We can also supply a wide range of different strings from natural gut to high quality polyester or find a specific string you require. We can help you find the right string for you and your game. Ask us for a specific string if you don’t see it listed. Same day (express) services also available on request. RACKET MAINTENANCE New grips , grommet changes, head-guards (all sold separately) can also be applied. RACKET CUSTOMISATION Weight adjustment and repainting RACKET SALES We can help you find the perfect racket for you and your style of play. We sell new rackets on pre-order and have in stock high quality second hand rackets which you can also demo before you buy. We also offer procurement services to try to locate difficult to find racquets or to save you time and money. ACCESSORIES Pick up new tennis balls, squash balls or shuttlecocks as well as new replacement/ base grips and overgrips from our locations. FIND US ACTON (RESIDENTIAL ADDRESS): 9 GLOUCESTER ROAD, W3 8PD Monday to Sunday 24 hours by appointment HAMMERSMITH (RESIDENTIAL ADDRESS): 134 IFFLEY ROAD, W6 0PE Monday to Friday 5.30pm - 10pm, Weekends by appointment FULHAM: CHESTER HOUSE, 3RD FLOOR, FULHAM HIGH STREET, LONDON, SW6 3JA Monday to Friday 8am - 5pm CHISWICK: DUKES MEADOWS TENNIS AND GOLF CLUB, DAN MASON DRIVE, W4 2SH Monday to Sunday 7am-9pm MAYFAIR: 2ND FLOOR, 180 PICCADILLY, ST. JAMES’S, W1J 9HF Monday to Friday 9am - 5.30pm VICTORIA: 105 VICTORIA STREET, 6TH FLOOR (LANDMARK) SW1E 6QT Monday to Friday 9am - 6pm CITY OF LONDON/ BANK: 1 ROYAL EXCHANGE, 2ND FLOOR (LANDMARK), EC3V 3DG Monday to Friday 9am - 5.15pm (5.30 on request) 384B RICHMOND ROAD, EAST TWICKENHAM, TWICKENHAM, TW1 2DY Monday to Sunday by appointment ICKENHAM: 271 SWAKELEYS RD, UB10 8DR Monday to Sunday by appointment MOBILE STRINGING: WE COME TO YOU


Contact info

4.9

Excellent

TrustScore 5 out of 5

337 reviews

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Rated 5 out of 5 stars

They make things happen

Bought 2 recently released rackets from them. Price was at least 30 gbp cheaper than other certain know stores in London. I was on vacation so it was difficult for me to go get the rackets. They made all the arrangements so I could get them before I leave. Gotta admit I was impresed by how much they went out of their way so I could get my rackets. They were really patient with me and super friendly. It was a pleasure doing business with them

April 6, 2024
Unprompted review
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Reply from Pro-string limited

Thanks so much for you review Franco. We are truly pleased we could meet your requirements on such a short notice before departing London. Hope you had a nice time in London.

Rated 5 out of 5 stars

I've been a customer for several years…

I've been a customer for several years and keep coming back for the fair prices, quick and friendly service and responsiveness, including arranging pickups at convenient times and expedited turnaround when needed. Shall keep coming back!

March 27, 2024
Unprompted review
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Reply from Pro-string limited

Thanks so much James. That’s very kind of you. Looking forward to taking care of your stringing needs for many more years to come!

Rated 5 out of 5 stars

Pro-string review

I have used Pro-string for years. They are very helpful, offer stringing recommendations, reliable and at a great price. Highly recommended!

March 26, 2024
Unprompted review
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Reply from Pro-string limited

Thanks so much for your review Hugh. Hopefully you’ll carry on to choose us for many more years to come!

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Rated 5 out of 5 stars

Quick to respond

Quick to respond, easy to sort and seems like good quality. I'd recommend Raymond to others.

March 18, 2024
Unprompted review
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Reply from Pro-string limited

Many thanks Rupert! Much appreciated.

Rated 5 out of 5 stars

Great communication and result

Great communication and result. I wanted a racket strung same-day and he made it happen for me. Clearly, Ray knows what he’s doing. Recommend.

March 11, 2024
Unprompted review
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Reply from Pro-string limited

Thanks so much for your review Monica. Glad we could cater for you on such short notice!

Rated 5 out of 5 stars

Quick to respond with great results

Quick to respond, friendly and clearly an expert with a lot of guidance on strings to cover all playing levels. The strings Ray put on are absolutely fantastic and are a noticeable improvement on my last set up.

March 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service. Highly recommend!

Amazing service from Ray. Very quick response and good communication. Ray has fantastic knowledge and I have been using him for a few month now. My son who is junior tennis player was not happy with his strings setup so Ray recommended his own strings and it made so much difference to his game and they don't break as often. I used the Express service many times and racquets were done on the spot. Amazing service! Have tried few demo racquets from Ray. I highly recommend his services. 5 stars!

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Professional job

Had a great experience with Ray from pro-string. He asked loads of questions about my game and the way I play before suggesting string, tension etc. Rackets feels great and has eliminated the need for a dampener.

February 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Ray is super helpful and responsive, with plenty of choice re drop-off locations and quick turn arounds. Have recommended to friends and will continue to do so. Thanks!

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service for both tennis and squash racquets. I have been able to source the latest technifibre squash racquets from Ray when others had yet to receive them at really competitive prices.
Additionally great coaching and coach - my son owes Ray a lot as he has transformed his game. Thank you as always!

February 19, 2024
Unprompted review
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Reply from Pro-string limited

Thanks so much Ammet! Your review means a lot to us 🙏🏻

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Rated 5 out of 5 stars

Excellent all round

Excellent all round. Ray has fantastic knowledge and I have now been using him for about 2 years and he has restrung plenty of my rackets. Top job.

February 8, 2024
Unprompted review
Rated 5 out of 5 stars

Ray does not miss!!

Ray does not miss! Great service have used twice now would recommend to anyone looking for quick friendly advice. Will be back

February 6, 2024
Unprompted review
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Reply from Pro-string limited

Thanks so much for your review James. Great doimg business with you!

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Rated 5 out of 5 stars

The best restring service

Ray is incredibly friendly and possesses a wealth of practical knowledge. I explained my problems with the game, and he suggested different strings and a larger grip size. I played the next day I could not believe it: it’s absolutely another level of comfort. It felt like I got a new custom-made racquet tailored just for me.

February 1, 2024
Unprompted review
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Reply from Pro-string limited

Thank you so much for your review Evgeny! Truly brought a smile to our faces, so glad we could be of help.

Rated 5 out of 5 stars

Great quality and efficiency

I recently had the pleasure of getting my racquet Head Radical strung by Ray, and I must say I am thoroughly impressed. Ray provided quick service with a professional touch. His responsiveness and flexibility were noteworthy, making the entire experience both accommodating and efficient. I highly recommend Ray for any racquet stringing needs.

January 18, 2024
Unprompted review

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