Found Ray online on 14th Oct night and got an instant reply. Dropped off my badminton racquet the next morning.and picked it up the same evening - super quick! He strung it exactly to my specs, and fi... See more
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I’ve restrung my tennis rackets with Ray at Pro-String twice now. It has been an excellent service both times. The quality of the stringing is top class. Ray is very friendly and responsive wit... See more
Company replied
I had to drop off the racquet st the back office of a church near Liverpool St, and collect a few days later. Try not to arrange either when they do Mass as it takes a bit of waiting time. My racq... See more
Company details
Written by the company
PRO-STRING is a professional tennis, squash and badminton racket re-stringing service in London, UK. PRO-STRING is run by Raymond Diez, an ERSA certified racket stringing technician who is also a professional tennis coach and player. Raymond has extensive racket stringing experience and has strung for ATP and WTA tour players. This means that we can truly offer the best advice on string, tension as well as racket customisation for players of all ages and abilities. RACKET RE-STRINGING From as little as £18 where the customer drops off, picks up and supplies own string. We can also supply a wide range of different strings from natural gut to high quality polyester or find a specific string you require. We can help you find the right string for you and your game. Ask us for a specific string if you don’t see it listed. Same day (express) services also available on request. RACKET MAINTENANCE New grips , grommet changes, head-guards (all sold separately) can also be applied. RACKET CUSTOMISATION Weight adjustment and repainting RACKET SALES We can help you find the perfect racket for you and your style of play. We sell new rackets on pre-order and have in stock high quality second hand rackets which you can also demo before you buy. We also offer procurement services to try to locate difficult to find racquets or to save you time and money. ACCESSORIES Pick up new tennis balls, squash balls or shuttlecocks as well as new replacement/ base grips and overgrips from our locations. FIND US ACTON (RESIDENTIAL ADDRESS): 9 GLOUCESTER ROAD, W3 8PD Monday to Sunday 24 hours by appointment HAMMERSMITH (RESIDENTIAL ADDRESS): 134 IFFLEY ROAD, W6 0PE Monday to Friday 5.30pm - 10pm, Weekends by appointment FULHAM: CHESTER HOUSE, 3RD FLOOR, FULHAM HIGH STREET, LONDON, SW6 3JA Monday to Friday 8am - 5pm CHISWICK: DUKES MEADOWS TENNIS AND GOLF CLUB, DAN MASON DRIVE, W4 2SH Monday to Sunday 7am-9pm MAYFAIR: 2ND FLOOR, 180 PICCADILLY, ST. JAMES’S, W1J 9HF Monday to Friday 9am - 5.30pm VICTORIA: 105 VICTORIA STREET, 6TH FLOOR (LANDMARK) SW1E 6QT Monday to Friday 9am - 6pm CITY OF LONDON/ BANK: 1 ROYAL EXCHANGE, 2ND FLOOR (LANDMARK), EC3V 3DG Monday to Friday 9am - 5.15pm (5.30 on request) 384B RICHMOND ROAD, EAST TWICKENHAM, TWICKENHAM, TW1 2DY Monday to Sunday by appointment ICKENHAM: 271 SWAKELEYS RD, UB10 8DR Monday to Sunday by appointment MOBILE STRINGING: WE COME TO YOU
Contact info
9 Gloucester road, W38PD, London, United Kingdom
- 07476409693
- ray@pro-string.com
- pro-string.com
4.9
Excellent
337 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Highly recommend, Ray was very helpful!
Hadn't played tennis in years and getting back into it now, had an old racket that needed new strings and grip. After looking online I found Pro-String. Ray was very helpful with what I needed, very easy drop off and collection. Would highly recommend!
January 19, 2024
Unprompted review
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Nice & Easy
Quite straight forward process from start to finish. Very friendly and was happy to explain things if needed. Glad to have my racket back in action, I'll definitely be back when I need another re-stringing 🙂
January 18, 2024
Unprompted review
Amazing service
Ray was very prompt with communicating and restrung my racket with little notice on the spot very quickly.
Highly recommend!
January 13, 2024
Unprompted review
Reply from Pro-string limited
Many thanks Sanika, reviews are really appreciated! It was an absolute pleasure.
Great service from Ray all the time…
Great service from Ray all the time with quality and efficiency, definitely one of the best stringers you can find in London.
January 11, 2024
Unprompted review
Excellent customer service
Excellent customer service, I was given a lot of advice and I was able to test a lot of rackets in very good condition which allowed me to pick my new racket relatively easily. Overall really pleased with the experience
January 9, 2024
Unprompted review
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Great experience with Ray and the…
Great experience with Ray and the service. Fast service and high quality! Would use again for sure.
January 9, 2024
Unprompted review
Reply from Pro-string limited
Many thanks Daniel. Glad you were happy with the service provided. See you soon 😁
Fantastic
Fast and well priced. I did not know what exactly I wanted but described what I would want the racket to feel like. The strings that were used look great and after breaking them in, they feel fantastic to play, perfect tension. Would highly recommend.
November 25, 2023
Unprompted review
Great service from Pro String
Great service from Pro String. Ray is a great guy. Enjoyed talking to him. I’ll definitely recommend pro string 💯.
December 8, 2023
Unprompted review
Reply from Pro-string limited
Thanks so much for your review Chris. We really enjoyed chatting to you too and looking forward to seeing you again one day! Humbling to know that some travel from so far away to use our service, truly humbling 🙏🏻
Perfect job
Perfect job. Sorted my strings out quickly and my game is the best it’s been in a long time. Will definitely use this service again.
November 29, 2023
Unprompted review
Reply from Pro-string limited
Many thanks Dan, glad you're playing like a pro again 😁!
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Great service from Pro-String
Great service from Pro-String - highly recommended. I was able to drop my racket off close to my work near Liverpool Street and pick up a couple of days later. They also have rackets that you can try before you buy and Ray managed to get me a really good price reduction on a new racket!
December 6, 2023
Unprompted review
Reply from Pro-string limited
Thanks so much for choosing Pro-string! Glad you're happy with your new Diadem racquet and with the service provided.
No nonsense (finally)!
great service: quick answer after booking, good availability of slots, quick service and fair price. “No nonsense” service - recommended.
December 3, 2023
Unprompted review
Reply from Pro-string limited
Thanks so much for your review, these are very helpful for us & the team.
Good service
Good service. Fast and actually strings racket to correct tension. Have come here several times and every time I there’s no issues. Also very good communication and fast responses.
December 2, 2023
Unprompted review
Reply from Pro-string limited
Many many thanks Gary! Always good for us & the team to hear this type of positive feedback. Hopefully see you again soon.
Ray is helpful and knowledgeable
Ray is very helpful and knowledgeable and offered a fast on the spot service! I’m very happy with my new strings!
December 1, 2023
Unprompted review
Reply from Pro-string limited
Thanks a lot for your review Nadia, really helpful to us! Glad you're happy with the new multifilament strings!
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Great experience with ray
Great experience with ray.
Gave him 3 Rackets to string and he done them in a day for me.
Best in London
Highly recommend.
November 15, 2023
Unprompted review
Pro String London
Ray has done a great job stringing a number of my racquets - he's very responsive to any questions and turns the racquets around within a few days even on the non-Express option. The strings have played really well and I'm very happy with the service overall.
November 9, 2023
Unprompted review
10/10
Ray is extremely helpful and dedicates time to figuring out what string is best for your playstyle. Amazing service and definitely recommend!
November 13, 2023
Unprompted review
Great service in Central London
Great drop off and pick up service and very timely with the restringing. I am very happy with the new strings and my game has already improved!
November 9, 2023
Unprompted review
Reply from Pro-string limited
Many thanks for your review Sagar. Very happy to hear this has helped improve your game. Thanks
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Excellent quality
I am a repeat customer for Pro-String. Ray is swift to respond and the quality of his work is excellent. I will certainly continue using his restringing service!
November 9, 2023
Unprompted review
Reply from Pro-string limited
Many thanks for your review Aya. We appreciate your loyalty to Pro-string.
Above all
Above all, this is very nice. To a qualified restringing service provider, what makes it really outstanding is the service. I have a couple of question during the restringing process (due to the change of my own schedule). All of them are solved nice and warm. I provably will come for the 2nd, 3rd times in the future
November 8, 2023
Unprompted review
Reply from Pro-string limited
Thank you so much for your review! Looking forward to seeing you again.
Racket strung to perfection
Found Pro-string online as needed a new racket strung.communication with ray was spot on from start to finish.& Racket was strung to perfection for a reasonable price.
Local to me (Acton) so convenient for me.
Would use again for sure & highly recommend to others needing racket
Re-stringing done.
Very impressed overall with whole experience with Ray & Pro-string.
November 7, 2023
Unprompted review
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