Never ever buy here if it gets delivered via mondial relay. I ordered a new damper for my fork, which is quite an expensive component. It should've been delivered within 3-4 days or something. I got... See more
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I spent 600 euros on a bike bag, only for it to immediately break. It took 3 months to send a relpacement part, which was the wrong one, and something totally different to the part specified. When I a... See more
Ordered a pair of cycling socks but unfortunately they sent me wrong colour, the ones i wanted were out of stock as it seemed. Immediately got a refund though, didn't even have to send the wrong sock... See more
What a lovely experience! I bought two items on their website, one wasn't available even though the website said it was. Customer care contacted me quite quickly asking if I still wanted the o... See more
2.6
Poor
2K reviews
Hasn’t replied to negative reviews
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Quick delivery to Belgium!
July 7, 2021
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Smooth transaction and fast delivery
July 7, 2021
Great website
Great website, I have made several orders and never had an issue. Good selection of brands and efficient delivery.
July 7, 2021
Ritchey WCS C220 6o stem
Ritchey WCS C220 6o stem - excellent quality, super easy to install and connect with WCS ErgoMax handlebars. Super value & fast delivery, as always!
Recommended!
July 6, 2021
Great choice of products
Great choice of products, good prices and fast delivery. I'm happy with the quality of everything I purchased.
July 6, 2021
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correct service
July 6, 2021
delivery time takes too long compared…
delivery time takes too long compared to other sites like Galaxus.
July 6, 2021
Easy to shop and they ship the product…
Easy to shop and they ship the product in time. Also it came with good packaging. They could add some ass-kicking stickers to the customers :D
July 2, 2021
Fast shipment and excellent bike…
Fast shipment and excellent bike arrived in perfect condition. Thx
July 1, 2021
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Reasonably priced and quick delivery
July 1, 2021
Excellent and fast service
June 30, 2021
Work out Fine and fast
Work out Fine and fast. Received the bag in perfect condition. Thank you. Would order here again.
June 30, 2021
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All good!
I made a wrong purchase and customer service was very supportive. The order with the right component was very fast. No complaints at all!
June 28, 2021
fast and effective.
June 23, 2021
Excellent customer service.
June 23, 2021
I am sorry to say this will be a pretty…
I am sorry to say this will be a pretty damming review. They have great stock and prices but that's where the positives end. Their customer service is completely inadequate. Not only do they take about 5 days for dispatch, longer than any online retailer with food stocks, it is when you have an issue that they really fail. After wanting to cancel my order a couple of days after ordering, I contacted them. After a wait of over 24 hours they got back. They told me it was too late. Despite the fact it hadn't even been dispatched yet. I was told to refuse delivery, which I was not comfortable doing. Looking at their terms and conditions, things are pretty aggressively stated to shift all problems onto the customer. Anyway, I accepted their response. I ended up taking delivery if the item. I then used their return system to generate a DHL return. The package was returned to ProBikeShop the next day. I checked the tracking. I have now waited over a week to hear from them. I emailed them. No response after 48 hours. Still no sign of a refund. It looks like I will have to raise a dispute through PayPal. Not what I wanted to do. I find the complete lack of contact totally unacceptable. Never again. It is a shame, there is no reason to have such poor customer service. Reading other reviews it seems I am not alone with this experience.
June 23, 2021
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The Shipment of the bike was without…
The Shipment of the bike was without any complaints. But the service was not serviceminded or helpful at all. I asked if they could correct my address. I explained that this is important for me, because I could have saved a lot of money with my company address on the invoice (my tax consultant told me). They denied without any believable comment.
June 21, 2021
Great prices
Great prices, quick and accurate delivery.
I ordered rim brake wheels and received rim brake wheels.
In other shops, they sometimes sent me disc brake variant...
June 16, 2021
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