productcaregroup.com Reviews 

7,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,740 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional service provided by the staff, describing them as polite, professional, and incredibly helpful during deliveries. People consistently praise the delivery service for its efficiency, accurate time slots, and the careful handling of products, including unpacking and removing old items. Many also appreciate the attention to detail, ensuring appliances are working correctly and positioned as requested. However, some customers noted issues with delivery, such as items not being delivered as scheduled or refused due to access challenges. A few people also felt that customer service was unhelpful, citing difficulties in getting answers or experiencing a lack of empathy.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their efficiency, professionalism, and helpfulness... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the professionalism and... See more

Service

Customers had positive experiences with service, frequently praising the efficiency, professionalism, and... See more

Product

People report positive experiences with product delivery and installation, with many praising the... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers praising the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Regular updates on my delivery and timeslot given the day before. Delivery was within the times given. Lee G was polite and helpful when he delivered the washing machine, even unpacking the new one a... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Triumph and Edward delivered and plumbed in my American fridge freezer. Cannot rave about these two guys enough! Friendly , courteous and explained everything they were doing . Plumbing in was not str... See more

Rated 5 out of 5 stars

Ryan Hill who delivered the item was polite helpful and informative about the fridge. He also asked if I wanted it place in position and did I want the packaging taken away all of which he did a cred... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 95% of negative reviews

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4.7

All reviews

(7,120)

2,751 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - Warren our Technician was professional, knowledgeable, friendly and took great care ensuring our dishwasher was fitted carefully making sure it was level, working and fitted properly, old one taken away, with no disruption to our kitchen. Arrived on time and Company kept us updated throughout. Definitely recommend, thank you!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet qqq like

Gurpreet qqq like
Very satisfied with the delivery, very helpful and polite , even put the item upstairs for me which I was very grateful for,as I’m 74 it would have been very difficult.
Kind regards

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Thanks Lee G

Thanks Lee G. Gave me half hours notice for my fridge arriving which was great and then offered to carry it upstairs for me. First time in a long, long time a delivery guy hasn’t left a large item on my door and said they aren’t allowed to help carry it in so taking it upstairs was a huge bonus!!! Thank you

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

New Washing Machine

Thanks to Lee G for the prompt arrival and install of our new washing machine. Lee was considerate, courteous and friendly in his approach. Great service

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service.

Delivery of two ovens this morning by ProductCare,
Excellent service and the delivery driver Lee G was friendly, polite and really helpfull.

July 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Inefficient unreliable and untrustworthy. They leave your place in a mess and with no working oven

Shockingly inefficient, unreliable and untrustworthy. These people were commissioned by Miele to install a new oven, to take away the packaging from the new one: they failed on all counts leaving us with no oven after they took away our old one. Do not trust these sharks to come through your doors with any delivery from anyone. We have referred our complaints to Miele whose excellent reputation is under threat from these scam-artists and their empty promises.

June 30, 2026
Unprompted review
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Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1069271.

Kind regards,

Product Care Customer Engagement Team

Rated 5 out of 5 stars

Great service buying a new freezer

Great service buying a new freezer. Had an issue with delivery dates but customer service helped me get it sorted very quickly. The delivery driver Gurpreet loaded it in for me and checked it was all good.

June 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Overcame challenges to complete delivery & installation

Thank you Neil D and Daniel for your determination and professionalism in overcoming significant installation challenges and completing the installation of our washing machine. Unseen obstacles made the installation far more difficult and time-consuming than anticipated but Neil used his experience and demonstrated his determination to see the job through. We were delighted by the service provided by Neil and Daniel and highly recommend them.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, helpful and friendly. Nothing was too much trouble. Packaging removed and item installed. Even checked it was working ok! Thank you Gurpeet Singh. Would highly recommend

June 29, 2026
Unprompted review
Rated 4 out of 5 stars

Gurpreet was the delivery man today for…

Gurpreet was the delivery man today for my tumble drier. Very pleasant and courteous man who cleared all packaging away with the old machine. Delivery was 90 mins behind allotted window but he was on his own with 20 deliveries which may explain it….

June 29, 2026
Unprompted review

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