productcaregroup.com Reviews 

7,072
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency during deliveries and installations. Many people highlight the excellent delivery service, noting timely arrivals, good communication, and careful handling of items. The overall service, including installation and removal of old appliances and packaging, is frequently described as efficient and straightforward. However, some customers also noted issues with customer service, citing unhelpful responses or a lack of empathy. A few other people also felt that deliveries were sometimes missed, delayed, or faced problems with drivers not locating addresses or refusing delivery.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as friendly,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Reviewers highlight positive aspects of product delivery and installation, often praising the professionalism... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our washing machine was delivered today and Gurpreet was really efficient and careful when installing the machine. He was really helpful and explained everything he was doing to me. It also took no lo... See more

Rated 5 out of 5 stars

Ryan Hil just delivered our dishwasher. Professional and very friendly. Slight issue with the install but Ryan advised me correctly and explained. Get a lot of deliveries at the moment and Ryan was sp... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Ryan Hill who delivered the item was polite helpful and informative about the fridge. He also asked if I wanted it place in position and did I want the packaging taken away all of which he did a cred... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(7,072)

2,706 reviews in the last 12 months

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Rated 5 out of 5 stars

Greag delivery

Information provided about the delivery was accurate.
Delivery was swift, efficient and with great care. Shaun Mc and Neil D went above and beyond in making sure my parents dishwasher was delivered and ready for them. They were polite, cheerful, helpful and careful in their task (despite the heat!) and showed respect, compassion and good humour to my folks. Thanks guys, hope you had a good rest of day.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

Karl and Brad

Karl and Brad - amazing engineers. Treated our house respectfully and fitted the new dishwasher with care are precision. They really took the time to do an amazing job.
Top team!

June 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Delivery of a Fridge Freezer

I had a very large American style fridge freezer delivered. The service I received from Neil and Jack was excellent. They removed the doors, transported it very carefully through a very narrow corridor and reassembled it in the kitchen, connecting it to the electricity and water, even overcoming a different plumbing connector. They did it all with professionalism and good humour. I can't recommend them highly enough.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Top delivery - Shaun Mc

Big shout out and thanks to Shaun Mc, the driver who delivered our new fridge this morning. Good communication (he called twice to let us know when he was arriving), and then helped with the unpack and getting it into the right space. Greatly appreciated 👍

June 26, 2026
Unprompted review
Rated 4 out of 5 stars

Good service but late.

Gurpreet was deliveryman.
Good and efficient work - however order was over three hours late. Deliveryman was working solo which likely contributed to delay.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Lee G was brilliant

Lee G was brilliant, called to make sure he was in the right place, had a chat, super friendly and helpful, took all the rubbish on.

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service

The young man (Shaun Mc) who delivered to us today was very polite, friendly and most importantly kind. Nothing was too much trouble. Excellent service.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet was excellent

Gurpreet was excellent, friendly and polite. He had to lift the oven up our steep stairs but did so without any issues or complaints. Genuinely a lovey friendly guy. Thank you!

June 26, 2026
Unprompted review
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Rated 5 out of 5 stars

“Great delivery service



“Great delivery service. The fridge arrived on time, the delivery team was polite and professional, and everything was handled with care. Very happy with the service!”
Thank you Lee G

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

I bought a RHCH2001G heater from them…

I bought a RHCH2001G heater from them through one of the main retailers in the UK, but Product Care Services Ltd were the ones that dispatched it.
It arrived opened, and had fingerprints and stains on the top control panel, also the heater makes weird clanking sounds when it oscillates.
I contacted them about it immediately, and instead of replying, the sent me a CS survey to another email from that in which i contacted them, asking me how pleased i am, when they are clearly aware i am not pleased.

June 25, 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1064547.

Kind regards,

Product Care Customer Engagement Team

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