productcaregroup.com Reviews 

7,072
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency during deliveries and installations. Many people highlight the excellent delivery service, noting timely arrivals, good communication, and careful handling of items. The overall service, including installation and removal of old appliances and packaging, is frequently described as efficient and straightforward. However, some customers also noted issues with customer service, citing unhelpful responses or a lack of empathy. A few other people also felt that deliveries were sometimes missed, delayed, or faced problems with drivers not locating addresses or refusing delivery.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as friendly,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Reviewers highlight positive aspects of product delivery and installation, often praising the professionalism... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our washing machine was delivered today and Gurpreet was really efficient and careful when installing the machine. He was really helpful and explained everything he was doing to me. It also took no lo... See more

Rated 5 out of 5 stars

Ryan Hil just delivered our dishwasher. Professional and very friendly. Slight issue with the install but Ryan advised me correctly and explained. Get a lot of deliveries at the moment and Ryan was sp... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Ryan Hill who delivered the item was polite helpful and informative about the fridge. He also asked if I wanted it place in position and did I want the packaging taken away all of which he did a cred... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(7,072)

2,706 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID AVOID AVOID

AVOID AVOID AVOID. WAITED ALL DAY FOR DELIVERY. TOOK A DAY OFF WORK. NEVER TUENED UP AND NO CONTACT FROM THEM. DISGUSTING COWBOYS

July 7, 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1074927.

Kind regards,

Product Care Customer Engagement Team

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Rated 5 out of 5 stars

5* delivery service…

Great service from Ryan Hill & Sean today, delivery of a large fridge freezer. They were friendly & respectful . Unpacked the appliance & put into position. Very happy customer .

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Had a really good service from start to…

Had a really good service from start to finish Ryan Hill was really good as rang to let me know that he would be with me in 30 minutes with my Russell hobb freezer. Ryan Hill and sean was really helpful getting the freezer into the house.they were very polite and respectful.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding deliveey

The delivery staff contacted to confirm their time of arrival to deliver the product. Arriving 2 minutes early!
They checked the access and delivered the product to our desired location.
Both were professional & courteous.

July 6, 2026
Unprompted review

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