productcaregroup.com Reviews 

7,072
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency during deliveries and installations. Many people highlight the excellent delivery service, noting timely arrivals, good communication, and careful handling of items. The overall service, including installation and removal of old appliances and packaging, is frequently described as efficient and straightforward. However, some customers also noted issues with customer service, citing unhelpful responses or a lack of empathy. A few other people also felt that deliveries were sometimes missed, delayed, or faced problems with drivers not locating addresses or refusing delivery.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as friendly,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Reviewers highlight positive aspects of product delivery and installation, often praising the professionalism... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our washing machine was delivered today and Gurpreet was really efficient and careful when installing the machine. He was really helpful and explained everything he was doing to me. It also took no lo... See more

Rated 5 out of 5 stars

Ryan Hil just delivered our dishwasher. Professional and very friendly. Slight issue with the install but Ryan advised me correctly and explained. Get a lot of deliveries at the moment and Ryan was sp... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Ryan Hill who delivered the item was polite helpful and informative about the fridge. He also asked if I wanted it place in position and did I want the packaging taken away all of which he did a cred... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(7,072)

2,706 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Fantastic delivery team

Fantastic delivery team consisting of Iulian Murgulet and his colleague. Due to a mix up on my part I didn’t realise the washing machine was being delivered today but the delivery team were incredibly patient and waited until we were ready.
They did an extremely professional job from start to finish.

July 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Positive experience with Ryan Hill at Product Care Group

I read some negative reviews on Google about this company, but personally I had a good experience with them. I couldn't track my delivery and was worried about whether my washing machine would arrive on time. I rang customer service, and the girl assured me that I was the next stop on the delivery route.
​Ryan Hill rang me 10 minutes before he arrived. He was very polite and professional. I thought this might be a two-person job, but he removed my old washing machine and installed the new one all by himself. Bless him, as it was such a hot day! I have nothing to complain about and just want to say a big thank you to Ryan. I’m very happy with the service I received today!

July 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wanted to thank Ryan Hill for swift…

Wanted to thank Ryan Hill for swift washing machine delivery and takeaway. Excellent service, polite, thoughtful of obstacles and furnishings when manouvering in and out and took the time to level the machine properly. Thank you.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

The two delivery guys were on time, helpful and considerate

The two delivery guys were on time, helpful and considerate. Even with baking hot weather, they did everything that was promised for the delivery unlike some other couriers who dump the product outside the door and leave!
I had a two hour time slot the day before the delivery and confirmation of the slot on the day. It all worked very well.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet and Louis delivered my fridge…

Gurpreet and Louis delivered my fridge freezer today. Both were very professional and polite. They handled my product with excellent care. Assembled the fridge in exact placement, including making sure it was stable and plug in only to switch on in 4 hours at main socket. Very pleased with the service I received today. Thank you!!

July 9, 2026
Unprompted review
Rated 4 out of 5 stars

Lee G was very friendly and helpful

Lee G was very friendly and helpful. Had a phone call when he was on his way but unfortunately this was past the two hour slot indicated. Live tracking was not actually updating anything. Lee was very pleasant and apologised for being late. Also I appreciate his hard work delivering heavy machinery during hot weather especially as he had to take away the old washing in several pieces!

July 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great customer service from David and Claudiu

We ordered a washing machine from costco and had this delivered by Product Care Group. I had a time slot provided before the day and on morning of delivery I was provided with tracking information and a call from the drivers to give timings on arrival. On arrival I had 2 very friendly guys, David Stoica and Claudiu C and they were both incredibly professional, patient, friendly, and courteous throughout the delivery. They handled everything with great care, kept me informed and installed the washing machine for me. Both are a great credit to the company 👏

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Had a fridge freezer delivered

Had a fridge freezer delivered. The delivery team would not take it up the stairs and we are disabled, so I can’t use the product

July 8, 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Morning,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1075945.

Kind regards,

Product Care Customer Engagement Team

Rated 5 out of 5 stars

Excellent service

I had a washing machine delivered by Julian Murgulet and the service was outstanding. He kept me updated on arrival time, handled the appliance with real care, and made sure it was positioned safely before leaving. Julian was polite, respectful of my home, and clearly takes pride in his work. Delivery was quick, smooth and stress‑free. Highly recommend him.

July 8, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Thanks Lee G!

Big thanks to Lee G for politely and professionally managing a tricky delivery today, in some very tough heat! Much appreciated!

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet & zac

Gurpreet & zac , well done nice experienced do it quickly on time delivery. Make a quick test after installation

July 8, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look