productcaregroup.com Reviews 

7,072
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency during deliveries and installations. Many people highlight the excellent delivery service, noting timely arrivals, good communication, and careful handling of items. The overall service, including installation and removal of old appliances and packaging, is frequently described as efficient and straightforward. However, some customers also noted issues with customer service, citing unhelpful responses or a lack of empathy. A few other people also felt that deliveries were sometimes missed, delayed, or faced problems with drivers not locating addresses or refusing delivery.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as friendly,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Reviewers highlight positive aspects of product delivery and installation, often praising the professionalism... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our washing machine was delivered today and Gurpreet was really efficient and careful when installing the machine. He was really helpful and explained everything he was doing to me. It also took no lo... See more

Rated 5 out of 5 stars

Ryan Hil just delivered our dishwasher. Professional and very friendly. Slight issue with the install but Ryan advised me correctly and explained. Get a lot of deliveries at the moment and Ryan was sp... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Ryan Hill who delivered the item was polite helpful and informative about the fridge. He also asked if I wanted it place in position and did I want the packaging taken away all of which he did a cred... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(7,072)

2,706 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Delivery on fleek

Big up Iuliah for delivering our new fridge, very professional asked where we wanted it and gave clear instructions for it. Top bloke 👍

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

Colin & Connor delivered and installed…

Colin & Connor delivered and installed my Miele dishwasher. Both engineers arrived as arranged, were efficient & knew exactly how to install the new machine and fitted the kitchen unit facing onto the machine door perfectly. Both men were courteous and delightful. Very satisfied.

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Shaun MC was brilliant from start to…

Shaun MC was brilliant from start to finish. He gave me a call before arriving, which was really appreciated, and was polite and well-mannered throughout. He took great care bringing the washing machine into the house and made sure everything was done without causing any mess or damage.

Before he left, he asked if I had any questions or concerns and made sure I was happy with everything. He even wished me a great day, which was a really nice touch. Excellent customer service and a credit to the company. I honestly couldn’t recommend Shaun highly enough!

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - Warren our Technician was professional, knowledgeable, friendly and took great care ensuring our dishwasher was fitted carefully making sure it was level, working and fitted properly, old one taken away, with no disruption to our kitchen. Arrived on time and Company kept us updated throughout. Definitely recommend, thank you!

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Gurpreet qqq like

Gurpreet qqq like
Very satisfied with the delivery, very helpful and polite , even put the item upstairs for me which I was very grateful for,as I’m 74 it would have been very difficult.
Kind regards

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Lee G

Thanks Lee G. Gave me half hours notice for my fridge arriving which was great and then offered to carry it upstairs for me. First time in a long, long time a delivery guy hasn’t left a large item on my door and said they aren’t allowed to help carry it in so taking it upstairs was a huge bonus!!! Thank you

July 1, 2026
Unprompted review
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Rated 5 out of 5 stars

New Washing Machine

Thanks to Lee G for the prompt arrival and install of our new washing machine. Lee was considerate, courteous and friendly in his approach. Great service

July 1, 2026
Unprompted review

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