productcaregroup.com Reviews 

7,072
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency during deliveries and installations. Many people highlight the excellent delivery service, noting timely arrivals, good communication, and careful handling of items. The overall service, including installation and removal of old appliances and packaging, is frequently described as efficient and straightforward. However, some customers also noted issues with customer service, citing unhelpful responses or a lack of empathy. A few other people also felt that deliveries were sometimes missed, delayed, or faced problems with drivers not locating addresses or refusing delivery.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as friendly,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the politeness, efficiency, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Reviewers highlight positive aspects of product delivery and installation, often praising the professionalism... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our washing machine was delivered today and Gurpreet was really efficient and careful when installing the machine. He was really helpful and explained everything he was doing to me. It also took no lo... See more

Rated 5 out of 5 stars

Ryan Hil just delivered our dishwasher. Professional and very friendly. Slight issue with the install but Ryan advised me correctly and explained. Get a lot of deliveries at the moment and Ryan was sp... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Ryan Hill who delivered the item was polite helpful and informative about the fridge. He also asked if I wanted it place in position and did I want the packaging taken away all of which he did a cred... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(7,072)

2,706 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service.

Delivery of two ovens this morning by ProductCare,
Excellent service and the delivery driver Lee G was friendly, polite and really helpfull.

July 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Inefficient unreliable and untrustworthy. They leave your place in a mess and with no working oven

Shockingly inefficient, unreliable and untrustworthy. These people were commissioned by Miele to install a new oven, to take away the packaging from the new one: they failed on all counts leaving us with no oven after they took away our old one. Do not trust these sharks to come through your doors with any delivery from anyone. We have referred our complaints to Miele whose excellent reputation is under threat from these scam-artists and their empty promises.

June 30, 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1069271.

Kind regards,

Product Care Customer Engagement Team

Rated 5 out of 5 stars

Great service buying a new freezer

Great service buying a new freezer. Had an issue with delivery dates but customer service helped me get it sorted very quickly. The delivery driver Gurpreet loaded it in for me and checked it was all good.

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Overcame challenges to complete delivery & installation

Thank you Neil D and Daniel for your determination and professionalism in overcoming significant installation challenges and completing the installation of our washing machine. Unseen obstacles made the installation far more difficult and time-consuming than anticipated but Neil used his experience and demonstrated his determination to see the job through. We were delighted by the service provided by Neil and Daniel and highly recommend them.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service, helpful and friendly. Nothing was too much trouble. Packaging removed and item installed. Even checked it was working ok! Thank you Gurpeet Singh. Would highly recommend

June 29, 2026
Unprompted review
Rated 4 out of 5 stars

Gurpreet was the delivery man today for…

Gurpreet was the delivery man today for my tumble drier. Very pleasant and courteous man who cleared all packaging away with the old machine. Delivery was 90 mins behind allotted window but he was on his own with 20 deliveries which may explain it….

June 29, 2026
Unprompted review
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Rated 5 out of 5 stars

Outstanding Service

Excellent service by Gurpreet and Alistair who safely delivered our Miele Washing Machine without any damage and making sure it was working well and we were satisfied with our new product. Highly recommend their delivery service

June 27, 2026
Unprompted review

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