Apart from being very professional and friendly, I want to tell you that they also showed humanity. I once misjudged something at an auction, and Propstore accommodated me even though they didn't have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm a first time customer/winning bidder of Propstore. Registering to bid was extremely easy. After I won the item, I received a couple of emails updating me on the shipping status. The item shipped... See more
Company replied
Their support staff went above and beyond to assist me in procuring the item’s payment. After my banking establishment was being difficult releasing the funds. I can’t over state the patient nature... See more
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Having both sold and purchased memorabilia from them, Prop store have always been an absolute pleasure to deal with. They have the best customer service out there. Ryan has been great to deal wit... See more
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Company details
About Propstore Ltd
Written by the company
In 1998, Propstore founder Stephen Lane’s love for movies led him to hunt for the same props and costumes used to create his favorite films. He found that he could provide collectors with access to their most coveted pieces and establish archival standards for this new, pop-culture hybrid of fine art and memorabilia collecting - prop art.
Since 2014, Propstore has regularly hosted live auctions featuring some of the world’s greatest Entertainment Memorabilia treasures. Propstore specializes in film and television props and costumes, production materials, and artwork, as well as music memorabilia, posters, and collectible toys. Propstore also holds regular online auctions in association with many of the industry’s major production materials and has over 5,000 items available for sale via Buy Now on www.propstore.com.
Contact info
Propstore Ltd, Great House Farm, Chenies, WD3 6EP, Rickmansworth, United Kingdom
- +44 (0)1494 766485
- support@propstore.com
- propstore.com
4.6
Excellent
182 reviews
Replied to 75% of negative reviews
Typically replies within 1 month
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Brilliant Company to deal with
Brilliant Company to deal with, extremely efficient, very trustworthy and economical
January 3, 2025
Reply from Propstore Ltd
Hello, thank you for reviewing us today. We appreciate your kind words :)
Reply from Propstore Ltd
Thank you for your review :)
Experienced and efficient auction house
Experienced auctioneer. Good service and communication levels throughout transaction. All sold too.
November 30, 2024
Reply from Propstore Ltd
Hello, thank you for your review. You know where to find us if you have any more :)
Upset is an understatement
First off just want to say that I have bought from propstore a few times before and have never had any issues with them. This auction seemed no different. Everything went smooth and they helped work out a payment issues I was having. But after that is where things went downhill. First it took them over a month to ship the item. I would inquire every week or two on the status and was always told we are backed up give us time. Ok no worries I get that just had an auction. But then I saw they had another auction. Which seems reckless to add more items to ship if you haven’t caught up on the other items. Few weeks after that I saw a notification for another auction. So that’s when I sent an email about how it has now been over a month since I paid for my item and still nothing on the shipping side. The next day I received an email stating that my item had shipped and gave me a tracking number. This was approximately 2 weeks ago. It has been sitting in customs for over 10 days now. They did not supply all the paperwork to customs so it will not be shipped to me until all the paperwork is provided. I have reached out to them again on email and have received no reply. I understand that it is the holidays so will reach out again next week. But I can’t help feeling this is intentional after I sent the email expressing how I upset I was with their company. Hopefully this is resolved soon. I gave them 2 stars because in the beginning they were helpful, now not so much.
December 20, 2024
Reply from Propstore Ltd
Hello, Thank you for writing a review.
I am sorry to learn that you were having issues with our service, this is not the high standards that we strive for.
There are a lot of orders immediatly after the Auction which can cause some delay in the shipping department. Many of the items require specilist packaging and can take time to pack the right way. We do our best to pack all items as diligently as possible without sacrificing quality of work.
Often packages get stopped to ask for a 5106 form from the customer to import the package into the country. They do send this by docusign to the email that we supply them. Our agents can always reach out to FedEx to assist in this. You can contact us on support@propstore.com or call us in the UK at +44 (0)1949766485.
I do hope that the you recieved your items in good condition and you are happy with your purchase :)
Plus:
Plus:
Good and very reactive customer service
Clear and transparant bidding process
Min:
Relatively slow shipping process
Unforseen fees for customs when shipping
December 17, 2024
Reply from Propstore Ltd
Hello, Thank you for your kind review. We are glad you are happy with your purchase and our customer service. We completely understand where you are coming from with the slow shipping times. We are doing everything we can to speed up the process without sacrificing the quality of work :)
Great customer service and a tremendous…
Great customer service and a tremendous selection of items to bid on!
December 18, 2024
Reply from Propstore Ltd
Thank you do much for your review today, we really appreciate it :)
Reply from Propstore Ltd
Thank you, for taking the time to review us today. Wishing you a wonderful new year :)
Easy to deal with
Easy to deal with. Quick response to communications. Packaging always first class.
December 17, 2024
Reply from Propstore Ltd
Thank you for your kind words, we really appreciate it. Have a wonderful new year :)
The way to buy an object was great
The way to buy an object was great, but the delivery was way to long, more than 1 month. When you send an email for info you receive a standard mail....
December 19, 2024
Reply from Propstore Ltd
Hello, thank you for your review today. We are gald you are happy with your order, I trust your items arrived in perfect condition. We do appreciate that shipping can take some time and we are working hard to make this quicker without sacrificing quality of work. I would also reccomend reaching out to us by phone for the quickest update reagrding your order on 01494766485 (UK office).
Not happy with delivery ( length of…
Not happy with delivery ( length of time it takes to receive items)
December 1, 2024
Reply from Propstore Ltd
Hello, thank you for taking the time to review us today.
We are gald you are happy with your order. We do appreciate that shipping can take some time and we are working hard to make this quicker without sacrificing quality of work.
We are of course open for collections all year round as well, we are more then happy to refund any shipping fees if you choose to come by and collect it yourself. We would only need a days notice.
We do appreciate your patience with us and hope you had a lovely new year :)
They kept me informed
They kept me informed. And answered all my questions promptly
December 10, 2024
Reply from Propstore Ltd
Hello, thank you for your kind words, we appreciate you taking the time to review us today :)
Good communication
Good communication, and superbly packaged delivery. Would not hesitate to recommend
December 20, 2024
Reply from Propstore Ltd
Hello, thank you for reviewing us today. We really appreciate you taking the time to do so. We hope you have a wonderful new year.
The last few times I have bought…
The last few times I have bought something over the last few months I have had many problems with Propstore, the shipping times are excessively long (always more than a month) and I always have to insist a thousand times to make the shipment or they forget completely. In addition, they do not always respond to emails and when they do it is to give excuses but without solving the problems.
December 20, 2024
Reply from Propstore Ltd
Hello, thank you for your review.
We appreciate every review, good or bad, so we know what we are doing right and what we can do better.
You are right, the shipping wait can sometimes take a while. Our shipping team has been working tirelessly to get as many orders out the door before Christmas without sacrificing the quality of work. As I am sure you are aware, packaging fragile collectables can take time, so we appreciate your patience.
I am sorry to hear that we have not responded to you in a timely manner. The quickest way to reach one of our agents is by telephone on (+44) 1949766485 for the UK office or +1 818 727 7829 for the US office, we are more than happy to speak with you regarding any queries.
I can see that your order has not yet been delivered, as FedEx has tried to deliver this a few times. I will try and call you to discuss in person offline :)
Great communication with nice and…
Great communication with nice and helpful personel!
December 19, 2024
Reply from Propstore Ltd
Hello, thank you very much for your kind review. We sincerily hope you enjoy your new collectables. Have a wonderful new year :)
Your people were very helpful in…
Your people were very helpful in overcoming some initial communication problems….product was packed and delivered well.
December 19, 2024
Reply from Propstore Ltd
Thank you for your kind words, and glad we were able to fix the inital issue. Have a wonderful New Year :)
Nice little bundle of treasures
I bought from PS before so I predicted already a good experience with them and I was right.
Props arrived well protected and tracked, smooth transaction without issues.
I will gladly buy from them again 👍 A+
December 18, 2024
Reply from Propstore Ltd
Thank you for you very kind review, and kind words. Its always a pleasure speaking with you, and I hope you enjoy your new items :)
Disappointing, poor customer service
Inquiries regarding further action after the purchase were answered after 2 weeks. After a problem with the item was reported, all friendliness disappeared and they just referred to paragraphs without helping. Very disappointing.
December 19, 2024
Reply from Propstore Ltd
Thank you for your feedback. We’re sorry you feel disappointed, but we believe our team handled your concerns appropriately and in line with our terms and conditions. While we always aim to provide friendly and helpful service, we also have to be clear and consistent in how we resolve issues. We're confident our communication and actions were fair and transparent throughout.
As always packing is superb
As always packing is superb! From a purchase at your LA shop the same packaging is received, and offering me to make several interest free payments allowed me to purchase more!
Pleased with all the Jurassic Park/Jurassic World props and items that have been added to my collection, which are and will be on display at the new Indiana Dinosaur Museum in South Bend, IN.
Thank you,
Don
December 17, 2024
Reply from Propstore Ltd
Hi Don, Thank you for your kind words, we appreciate them very much. I hope you have a wonderful new Year :)
Propstore is mostly a great experience but could improve
Propstore for the most part is a great experience. Everything is authentic with documentation. It would be much better if they offered multiple COA’s for lots with multiple items upon request so that you wouldn’t lose your documentation if you sold only one or two of the items in that lot. The shipping times are very long and communication could use some work however they are very knowledgeable and helpful when you have a question.
December 16, 2024
Reply from Propstore Ltd
Hello and thank you for your review.
I understand your frustration with the COAs. It is Propstore policy to provide only one COA per Lot. However, we are more then happy to help provide evidence to support the original transaction took place.
We apprecite your kind words, and hope you have a wonderful Christmas and New Year :)
Be careful - payment taken, no comms for 2 weeks since
Ordered a gift to be in time for Birthday/Christmas on 1 Dec. Got email confirmation and payment taken but silence since. Be careful if ordering to any specific deadlines given time of year.
Edit/update: after emailing their support team in Uk and US again they picked up and used their premium post option to get this to me 48 hours after acknowledging the email. It was still late but once contact established they responded well. The item is in perfect condition.
December 1, 2024
Unprompted review
Reply from Propstore Ltd
Hello, Thank you for your review.
We apologise for the delay with your order. Especially around this time of year, both Propstore offces have many orders going out the door and we do our best to dispatch all orders as diligently as possible without sacrificing the quality of work.
We would always reccomend emailing us seperatly if this is a Christmas gift or a special occasion, we will always try and speed this up for you if we can.
I do hope that you were happy with your item, and the packaging was tip top!
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