Prospa Reviews 7,834

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company, often describing the staff as professional, approachable, and genuinely caring about their customers' needs. The service is consistently praised for being fast, transparent, and stress-free, with many highlighting the efficiency of the approval and funding process. Customers appreciate the quick response times and clear communication, which makes the overall user experience smooth and easy to understand. However, some customers also noted issues with customer service, mentioning that communication was unhelpful or that they experienced delays in resolving simple issues. A few other people also felt that the company lacked loyalty to long-term customers, despite years of consistent business.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, with many expressing high satisfaction with the professional support... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as quick, efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent, professional,... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prospa has been an absolute game-changer for my business. The entire process — from application to funding — was fast, transparent, and stress-free. Their team took the time to understand my needs and... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Prospa. Both the initial loan and the top-up process were smooth, quick, and flexible. Approval was fast, documentation was minimal, and funds were released promptly. Th... See more

Company replied

Rated 5 out of 5 stars

I had enquired about a loan for my small business, and to be honest, I didn't think I would have a chance. I enquired on the Monday and by mid-morning on Tuesday, Grace contacted me to confirm some... See more

Company replied

Rated 5 out of 5 stars

The whole process from start to finish was very quick and efficient. Once I had approval, I received great support to get setup on the app and was able to transfer money immediately.

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service
  3. Financial Consultant

Written by the company

Prospa is on a mission to make financial management simpler for small businesses like yours. Make business happen with lending products and a simple transaction account designed for what your business needs. Accessing the funds you need should be easy, so with Prospa there’s no lengthy application process and funding is possible in just hours. We get to know you so we can provide a solution that’s right for your business. Manage your Prospa Business Account and funding products anytime, anywhere it suits you via the Prospa App or Online. Apply for funding of amounts between $2000 and $500,000, with repayments that work with your cashflow. Join thousands of small businesses who’ve made business happen with the support of Australia's #1 online lender to small business.

Business loans made easy.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

quick and easy

February 10, 2026
Unprompted review
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Reply from Prospa

Hi Steve, we love delivering on our promises and are committed to providing a fast and transparent customer experience.

Rated 5 out of 5 stars

Very happy with the quick response and service.

Very happy with the quick response and follow ups from Prospa. They were able to assist us quickly and promptly. Would recommend.

February 2, 2026
Unprompted review
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Reply from Prospa

Hi Sophie, we're happy to hear that our quick response and follow-ups met your needs. We appreciate your recommendation and are glad we could assist you promptly.

Rated 5 out of 5 stars

A Trusted Finance Partner for Businesses

Surprised how fast and accessible the funding was.The application process is straightforward and much quicker than expected which is very helpful when it's urgent. You demonstrated a strong understanding of small business needs where you provided funding options that many businesses find valuable. However, the cost of borrowing can be higher than bank loans but service is very responsive, professional, and easy to deal with therefore experiences can vary when issues or disputes arise.So briefly prospa is reliable option for businesses needing quick finance where speed and convenience outweigh the higher costs.
Overall, you guys stand out for speed, service quality, and commitment to supporting small businesses, making it a solid choice when convenience and reliability are priorities.

February 3, 2026
Unprompted review
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Reply from Prospa

Thank you for your thoughtful review.
We’re glad you found the funding process fast, accessible, and helpful when time mattered. We appreciate your balanced feedback on costs and are pleased our team provided responsive and professional support. We're committed to making finance easy and reliable for small businesses, and we're grateful you chose us.

Rated 5 out of 5 stars

One of the easiest and best

One of the easiest and best loan applicatons I have ever done. Excellent website, very clear and easy to use.

January 29, 2026
Unprompted review
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Reply from Prospa

Thank you, John - we appreciate your feedback! We love delivering on our promises and are committed to providing a fast and transparent customer experience. Kind regards, team @ Prospa

Rated 5 out of 5 stars

I enjoy dealing with prospa they are…

I enjoy dealing with prospa they are efficient and understanding

January 27, 2026
Unprompted review
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Reply from Prospa

We're happy to hear that you find our team efficient and understanding. Thank you for your positive feedback, Elisabeth; we appreciate it very much.

Rated 5 out of 5 stars

Prospa has your back!

Prospa will go above and beyond to help you and your business. I dealt with Scott and he was beyond amazing. I hope Prospa knows how valuable he is!! They got me out of a pickle and now I feel like I have some breathing room. They’ve helped me twice now and I’ll recommend to every business who needs a bit of help!

January 23, 2026
Unprompted review
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Reply from Prospa

Hi Brittni, thank you for the wonderful feedback! We’re thrilled Scott was able to support you and your business. He truly is an asset to our team. We’re glad we could help give you some breathing room, and we really appreciate your recommendation!

Rated 5 out of 5 stars

The communication with our broker and…

The communication with our broker and the team at prospa were prompt and efficient. Funds became avaliable instantly once approved and allowed us to make urgent payment deadlines for our business. Hats off to the team at prospa.

January 23, 2026
Unprompted review
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Reply from Prospa

Thanks for the great feedback! We’re glad the communication was smooth and that fast funding helped you meet your deadlines. Hats off to you too!

Rated 5 out of 5 stars

Excellent service support

I had a brilliant sales rep Markus who listened and and worked hard to help me get my business loan

January 20, 2026
Unprompted review
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Reply from Prospa

Hi Colleen, thanks for your great review! We’re glad Markus was able to help with your business loan. We appreciate your support!

Rated 5 out of 5 stars

I had a really positive experience with them.



I’m really happy with my experience. From the start, they made me feel comfortable and genuinely cared about helping me, not just the loan itself. They were honest, helpful, and easy to deal with throughout the whole process.

January 22, 2026
Unprompted review
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Reply from Prospa

Hi Josh, thank you for sharing your experience! We’re so glad to hear you felt supported and genuinely cared for throughout the process. We appreciate your feedback and are always here if you need anything else.

Rated 5 out of 5 stars

The correct information was asked and…

the correct information was asked and advised , the process was very efficient and streamlined well.

January 21, 2026
Unprompted review
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Reply from Prospa

Hello Jason, we're happy to hear that the information we provided was accurate and helpful. We appreciate your feedback regarding the efficiency and streamlined process. Thank you!

Rated 5 out of 5 stars

Great at making it an easy process

Great at making it an easy process

December 23, 2025
Unprompted review
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Reply from Prospa

Hi Ross, thank you for your review. We're glad to hear the process was easy for you, and we appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Efficient & Friendly Service

I am very happy with James' efficient & friendly service. The loan was funded promptly and explained well so I fully understood how it all worked.

January 21, 2026
Unprompted review
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Reply from Prospa

Hi Kari, thank you for your feedback. We’re pleased to hear you had a great experience with James and that the loan process was clearly explained and completed promptly. We appreciate you sharing your review.

Rated 5 out of 5 stars

Quick response

Quick response

January 20, 2026
Unprompted review
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Reply from Prospa

Thanks, Barinder - we love delivering on our promises and are committed to providing a fast and transparent customer experience.

Rated 5 out of 5 stars

Fast Help When Needed Most

Easy to use, login and fast efficient service; that assists already time poor small business owners. Thankyou.

January 16, 2026
Unprompted review
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Reply from Prospa

Hi Cassie, we're happy to hear that our platform is easy to use, with fast and efficient service. Thank you for choosing Prospa; we appreciate you and your business!

Rated 5 out of 5 stars

Efficient approval process

Efficient approval process, understanding our small business cash flow short term issues where other banks I have been a long term customer of were either too slow, asked for way too much information, or only offered a fraction of what we requested. I can sleep easy now!

January 8, 2026
Unprompted review
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Reply from Prospa

Hi Scott, thank you for sharing your experience! We’re thrilled to hear that our approval process and understanding of your short-term cash flow needs made a real difference for your business. Supporting small businesses with fast, flexible solutions is exactly what we strive for, and it’s great to know you can now focus on growing your business with peace of mind. If there’s anything else we can do to help, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Scott and reception staff were amazing, Great speedy work very helpful

Great speedy work, very helpful

January 8, 2026
Unprompted review
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Reply from Prospa

Hello Craig, thank you for your kind words! We’re delighted to hear that Scott and our reception team provided you with speedy and helpful service. Your feedback means a lot to us, and we’ll be sure to share your appreciation with the team. If there’s anything else we can assist you with, please don’t hesitate to reach out!

Rated 5 out of 5 stars

The speed and expertise was very professional. Excellent service

The speed and expertise by the staff was unmatched.
This was m6 second loan just 2 days I had my funds great job guys.

January 5, 2026
Unprompted review
Prospa logo

Reply from Prospa

Hi Tim, we appreciate your feedback!
We love delivering on our promises and are committed to providing a fast and transparent customer experience.
Thank you for choosing Prospa!

Rated 5 out of 5 stars

Efficient and Reliable Business Loan Provider

I had a great experience with Prospa. Both the initial loan and the top-up process were smooth, quick, and flexible. Approval was fast, documentation was minimal, and funds were released promptly. Their team was responsive and clear throughout, which made the whole experience stress-free. Highly recommend Prospa for small/Medium businesses looking for fast and reliable funding. Their interest rate is best in the market.

January 7, 2026
Unprompted review
Prospa logo

Reply from Prospa

Hello Krupa, we appreciate your recommendation and for highlighting our fast approval, minimal documentation, and prompt funding. We're happy to hear that you had a smooth and quick experience with us and great to know our team's responsiveness made the process stress-free for your business. Thanks for choosing Prospa!

Rated 5 out of 5 stars

We had a fast turnaround and great…

We had a fast turnaround and great service from start to finish. Friendly, professional and very easy to deal with. Highly recommend.

January 6, 2026
Unprompted review
Prospa logo

Reply from Prospa

Thank you so much for your kind words, Matthew! We’re thrilled to hear you had a smooth experience from start to finish. Providing friendly, professional service is what we strive for every day, and your recommendation means a lot to us. Looking forward to assisting you again in the future!

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