Prospero Teaching Reviews 938

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting their dedication to finding suitable placements and ensuring a smooth process. Many people appreciate the efficient and straightforward user experience, noting the ease of managing timesheets and accessing resources. However, some people were dissatisfied with the customer service and communication, mentioning difficulties in reaching agents, unanswered calls, and ignored emails. A few other people also felt that the service was inefficient in finding work, with some experiencing lengthy registration processes and a lack of assignments despite initial promises.

What people talk about most

Staff

Users describe positive interactions with staff, praising their helpfulness, efficiency, and supportive... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support, highlighting agents who... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the agency, highlighting the... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise the prompt and... See more

User experience

People report positive experiences with user experience. Many customers praise the support and... See more

Based on these reviews

Rated 4 out of 5 stars

My experience overall has been really smooth and quite straightforward. Lale has been excellent! A consultant with a strong work ethic & morals; I know I can rely on her to take care of me and help m... See more

Company replied

Rated 4 out of 5 stars

I've been working with Prospero for a few years now. In general they are reliable and pay on time. Where they could improve, is getting tutors the amount of work they need in a timely fashion. Int... See more

Company replied

Rated 4 out of 5 stars

My representative Charlotte has been amazing and supportive. She even got me an interview for a full time position at a school! my only grope with agency is that i will have to stay on agency for 3 mo... See more

Company replied

Rated 4 out of 5 stars

I have had overall a positive experience with Prospero. They have work that suits both full time positions and daily work. My agent Dan has been extremely helpful and supportive! The reason why I didn... See more

Company replied


Company details

  1. Recruitment Service
  2. Career and Education Provider

Written by the company

Prospero Teaching is a teaching agency with permanent & supply teaching jobs for teachers & support staff in Primary, Secondary & Special Needs Schools.


Contact info

4.1

Great

TrustScore 4 out of 5

938 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service and professional standards. I registered on Prospero a few months back, but it is a waste of time. The recruitment company just doesn't take calls whenever I call regarding a job to talk to the consultant. Either the calls are not attended and go to voicemail, or even if we write emails, they are of absolutely no use.

October 15, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 5 out of 5 stars

Amazing staff!

The employees at Prospero were professional, communicate and helpful. I highly recommend Prospero to any international teachers looking to teach in London, England.

October 13, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 1 out of 5 stars

Bureaucratic hell why bother

An update as I suspect the high ratings are from Incentives indirectly. It makes no sense for the amount of work you would have to put in without any guarantee of actual work. Zero hours contracts vibes.

Adverts galore everywhere attempted to check out from a tutoring point of view. Rates are appalling, expect you to pay for a DBS (that's another joke of a system) and do not have any work anyway. Waste of time and effort. No thank you.

October 1, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 5 out of 5 stars

It’s good agency to work with I am…

It’s good agency to work with I am working with them since past 2 years have great experience
Bobbie, Gift , Terry all my agents are really good and supportive

September 29, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 4 out of 5 stars

Good agency but wish they were more efficient on behalf of tutors

I've been working with Prospero for a few years now. In general they are reliable and pay on time.
Where they could improve, is getting tutors the amount of work they need in a timely fashion.
Interaction with Prospero people is smooth and professional.
My main wish is that they find work for tutors more efficiently.

September 29, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching! I will be sure to pass this feedback onto the relevant team.

Rated 1 out of 5 stars

Professionalism is next to None!!

I was shocked at the level of unprofessionalism I encountered. Communication was inconsistent and often dismissive, leaving me frustrated and uncertain about what to expect. Instead of taking responsibility for mistakes, the attitude was careless and unaccountable.

Basic professionalism—such as timely responses, respectful interactions, and clear follow-through—was completely lacking. This kind of service shows little regard for employees' time or concerns, and it reflects very poorly on the business.

You are encouraged to write positive reviews for this company with the promise of incentives that never arrive, so be mindful of all the positive reviews on this company. For an education recruitment agency, there should be compassion and empathy, however this was not the case, and the recruiters seem more interested in their commission rates than the actual employees.

Even worse is when you leave, and they take forever to give you a reference, the compliance team where completely unhelpful, and gave three different reasons as to why the reference process took so long with no real accountability.

They also have a phone system in which they can see your number calling though, and will point blank ignore your call and not make any contact even after leaving a voicemail, and if you are lucky enough for them to reply/send an email they purposely leave their name off at the end so you have no true record of who you are in contact with!!

I cannot recommend them and strongly advise others to look elsewhere.

September 24, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 4 out of 5 stars

The patience of one of the…

The patience of one of the consultants,who did not give up on me waiting on me through compliance.

September 24, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 4 out of 5 stars

Smooth onboarding process

The experience for onboarding with Allegria was great. she was supportive and guided me through the process.

July 1, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

Allegria was brilliant

Allegria held my hand through the whole process. It was a gift to have her as my consultant as she kept me posted every step of the way. There was never a moment where I didn’t know what to do or where to go. Thank you for being diligent, efficient and simply great.

September 22, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 5 out of 5 stars

Initially

Initially, I found the entire onboarding process long and tedious, but once I got past that hurdle, I really loved working with Prospero! Allegria was very helpful and supportive.

June 21, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 1 out of 5 stars

I agree with recent bad reviews

I agree with recent bad reviews: waste of time
Inappropriate question during phone interview despite 20 years of experience in teaching
Unsuitable and ridiculous number of documents requested
Lengthy online process and they’re still not happy with all the documentation provided
Asked for reference letters with only 1 day notice
Didn’t accept great review from student I’ve been teaching for 2 years because under 18
All this for nothing
It should be easy and flowing
I had bad vibes from the very beginning
Useless

September 17, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

AVOID!

Appalling, time wasters! Don't risk your sanity-constantly running after them, which can go on for months. They will start off with you like a normal process, on boarding, false hope but then after some time you do all the chasing. And you continue with them thinking you've put time in- honestly just don't risk it with these people!

September 5, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

DON'T WASTE YOUR TIME WITH THIS…

DON'T WASTE YOUR TIME WITH THIS COMPANY! They must be getting some sort of commission or daily quota to recruit people on their lengthy process and you don't hear from them. Constantly chasing them! I spent time, money and stressed out trying to get somewhere. I'm furious!

The good reviews are those taking a gamble with these people, it's not worth it when there are so many other agencies out there.
And even after you're done with them you will continue to receive BOT emails telling you of prospective jobs- save yourself!

September 4, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

Absolutely appalling

Absolutely appalling. After registering which felt like forever they don't get back to you and start ignoring you. No one contacts to give out jobs etc. it was all a lie and waste of time. Please don't bother and waste time. I've wasted so much time registering for NOTHING WITH THIS COMPANY. Absolutely shambles.

September 1, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

Don't bother

As per some other reviews, it felt like they were just focused on recruiting new tutors without actually providing any assignments. I completed the lengthly registration process then mever heard from them again despite the promise of work. They ignored all my emails, phone calls and voice mails.I wouldn't recommend them; it seems like a wast of time.

August 27, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

As a master students who is newcomer to…

As a master students who is newcomer to UK ,I registered with this agency and it was disappointing. they didn't help or even if answer your emails or calls. they didn't pay attention to your condition. after 4 month not only they didn't help to find a job .but also nobody answer me. They should understand when some one registered with them it is very essential to answer or help to find the best way.it is their responsibility as an job agency , is not it?

August 23, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 1 out of 5 stars

Avoid

Utterly appalling company which advertises fake jobs and wastes candidate time. I would advise staying away unless you enjoy having your time wasted.

August 7, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t meet your expectations, and we’d love to address your concerns directly. We would greatly appreciate it if you could reach out to us at contact@prosperoteaching.com so we can better understand your experience.

Rated 5 out of 5 stars

Good communication, highly recommend

Really good communication between me and my agent and ended up getting a permanent role through working with this agency. Would highly recommend to people breaking into the industry.

August 4, 2025
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

Rated 4 out of 5 stars

Quick work securement.

Conor from Prospero was quick in securing me a position in a school near me, and was proactive in contacting me with a selection of opportunities. Throughout my work with them, he was supportive and helpful with any questions or aid I had needed. Prospero also had many useful resources and training programmes, which definitely helped me with obtaining a permanent position within the school thereafter.

August 31, 2024
Unprompted review
Prospero Teaching logo

Reply from Prospero Teaching

Thank you taking the time to review your experience with Prospero Teaching!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look