Protect Alert Group Reviews 5

Rang up just the like the others went on about a free personal alarm worth £465 for my mum then said she had to pay 34 quid a month and then asked for her bank details sort code and account so they could set a direct debit for her until i got on the phone and starting asking questions and found they based in South Asia and that there head office was in London after that they got aggressive with me so i hung up so yea deffo a scam it was this number 0203 6213099

If i could rate this company minus 100 i would, my mum fell at 910 this morning and pressed the sos button it took ages for any response and by 11 oclock i still heard nothing from them, i rang them to complain at 1130 and was told that someone more senoir would ring me im still waiting, i shall be putting in an complaint to trading standards and i want all the money i have paid reimbursed , this is mo way to treat any elderly person

I received a call last week and assumed it was from part of the NHS: I assumed I had been referred by my consultant, whom I had told 5 days beforehand that I suffer from falls.

I realized shortly that it is a commercial company, but thought after hesitation that the service might nonetheless be wise, and so gave my bank details (which it will no doubt be able to sell on profitably).

After speaking with a more senior employee supposed to verify the details - who gave every appearance of being inebriated - I entertained serious doubts and asked where Protect Alert had got my detail from. He gave some BS explanation off the top of his head about ''another company working in the same area'', and when challenged, pleaded ignorance, but told me that he would phone the next day with the correct information. The next morning – before their booklet (amazingly: without the paperwork for the contract) had arrived in the post – I received a call from a different employee (no name given), who instantly answered my question about the source of the data (and so must have been primed), and who urged me to withdraw my application for the service. When asked the same question about the source of the data, he told me 1) that the information came from my GP, who has no access to my hospital records, again nonsense. When challenged, he gave me 2) the number of the NHS Lung Cancer Screening unit – who assured me that (obviously) they had no knowledge of my medical records. Again, nonsense.

Protect Alert phoned today (sober) and told me that my details had been arrived at through analysis of the 33 million adults in the UK who have not withheld their number. This belongs in the realm of sheer fantasy.

So I have been given 5 explanations, all BS, about the source of the data.

I have not agreed either verbally or in writing, to the contract. I told them that another on Trust Pilot had reported them a scam, and that I would be adding the same.

On the advice of my wife, a hospital doctor,
I am going to pursue the matter relentlessly with NHS England, as a matter of principle: at my advanced age, I have nothing to hide, but this won't be true of younger people. Whoever supplied the data is liable for prosecution for Breach of Data in their NHS contract. A prosecution will also be coming the way of Protect Alert, for buying confidential data.

Oh, and to cap it all - the email address given in their booklet is returned by Microsoft as invalid.

Cold called, even though we're on the TPS, using a very old telephone directory name. Sounded much like a typical India-based scam call centre. Happy to sell me, by Direct Debit as the only payment option, an alarm that they themselves thought I didn't need.

If I decide to buy a safety alarm for myself or anyone else I'll do my research and choose who to buy it from. I'm not going to sign up to a cold-caller for hundreds of pounds over the phone!!

They called from telephone number 02871161832 which is a Northern Ireland area code number.