When they contest every review on Google and trustpilot with intimidation and objection, it says a lot about who you're dealing with. They promise to take £3.99 a month for "total protection" but del... See more
Protected.co.uk
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See what reviewers are saying
Recently decided to seek out form of insurance - enough to cover funeral expenses for myself and partner. Received phone call having down quick search on line for comparisons. Staff very good... See more
Company replied
This company repeatedly junk mails me. No one appreciates junk mail. The products they sell aren't competitive anyway. Maybe if they spent less time bothering people, and more time researching w... See more
Company replied
Tried to call for the last week no answer - just recorded message "office now closed" even though i call in their "opening times", you cannot leave message as the mailbox is full,. Think we should l... See more
Company details
Information provided by various external sources
Protected make it easier, faster and more affordable than ever before for our customers to protect their families. Get free life insurance quotes and great offers online or by phone.
Contact info
9 Funtley Court, PO16 7UY, Fareham
- 0800 524 4153
- customerservice@protected.co.uk
- protected.co.uk
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Quick and efficient
Had a good experience quick and efficient.The company phoned when they said also prompt with sending out the relevant information
February 23, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Mr Reid,
I am glad that you had an efficient service from Ben and Claire and that you received your documents promptly. I know that they will be pleased that they could help in getting you protected.
I hope that you now have everything you need going forward but should you ever have any queries about your policy then do not hesitate to get in touch.
Kind Regards
Lauren McDonald
Customer Experience Team
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Competitively Priced Life cover/s
I was contacted promptly after my initial enquiry. No pushy sales-person, just someone knowledgeable and confident in answering my questions and providing the relevant assistance. It was as much about the price of the cover, as it was the great service I received, that led to me taking up the policy/cover. Very pleased and all resolved so quickly, despite my chronic condition.
February 22, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon Simon,
Thank you very much for the 5* review! It is great to know that you had a knowledgeable service from Darren and Abi and that they could find you a policy that was suitable to your needs. I am very happy to know that you are pleased with the policy and the service!
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help.
Have a good evening.
Kind Regards
Lauren McDonald
Customer Experience Team
insurance
I was given excellent service from start to finish by 2 members of the team. Everything was explained with many choices and all within my budget. Both members were very understanding and I was made to feel very valued. Would recommend to anyone.
February 21, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mrs Simpson,
I am glad to know that you received an excellent service from start to finish from Yohannes and Ebonie and that you had many options offered to you that were within your budget. We are committed to providing a great service to our customers so to know that you would recommend us to others is fantastic.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Phone protected
Made everything so easy to understand and everyone I spoke to was so helpful and polite' so glad I insured with this company
February 21, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mrs McKillop,
This is great to hear! I am very happy to know that everything was made easy to understand and that the service you received was helpful and polite. I know that both Yohannes and Ebonie will be glad that they could play a part in getting you protected and get you a suitable policy set up.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
excellent customer service
I was made to feel at ease with the people I spoke to. Found me so policy I was looking for .for the amount I was looking for. Well done b to all I spoke to .would recommend this company
February 20, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Ellen,
Thank you so much for the 5* review! I am glad that Chanelle and Guy provided a service to you that you would recommend to others and could make you feel at ease whilst going through the process.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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easy co to work with made the process painless .
Steve Mann made everything easy and simple to understand. Would recommend this company.
February 20, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mrs Hopkins,
What a great review for us all to read this morning! I know that Steve will be very happy that he could make the process easy for you and help you throughout.
I hope that you now have everything you need going forward but should you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
nice and easy
All the staff we dealt with had a very nice, pleasant manner, we were able to go through the application process easily and without any difficulty.
February 20, 2016
Unprompted review
Reply from Protected.co.uk
Hello Amanda,
I am glad that the application process was easy for you and completed without any difficulty. We are dedicated to providing this service to our customers so it is great to know that Tammie and Gular could provide a service you are happy with.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Good service quick and polite
The people I spoke to were polite and made everything easy. Best quote I have received giving me exactly what I asked for.
February 20, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Peter,
Thank you very much for the 5* review! I am pleased to know that Sarah and Mark could provide a quick and polite service to you and make everything easy. I know that they will be pleased they could help you through the process and find you a quote that you are happy with.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
life insurance
Looking for life insurance companies can be a bit overwhelming. Your team, and I wish I could remember your names, were awesome, very helpful, patient, and very informative. With your perseverance you found the right insurance company for me, and in my budget. I would just like to say a massive thankyou to the people who helped me.
Regards Enid Morris
February 19, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mrs Morris,
It is great to know that Joe and Chanelle could be informative and patient when setting up your life insurance. We understand that the process of taking out life insurance can initially seem daunting but I am glad that we could provide a great service to you and find you a suitable policy within your budget.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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I would like to thank Protected.co.uk
I would like to thank Protected.co.uk for helping me get the best deal for life insurance.
They were very friendly and thankful. Many thanks again
February 19, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mrs Tew,
Thank you very much for the 5* review! It is great to know that Scott and Jackie provided a friendly service to you and could find you a suitable policy to get you protected.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Customer service
They wher very helpful and explained everything to me customer service was excellent very professional and friendly answerd all my questions and talked me through everything
February 19, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon Rachael,
I am very pleased that you had a helpful and professional service from Chanelle and Guy and that they could answer all of your questions regarding your policy. I hope you now have everything you need going forward but should you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
My dealings with the team at Protected.co.uk
My dealings with the team at protected.co.uk were excellent from start to finish. They were friendly, informative, helpful and efficient. They are not at all pushy and let me make informed choices whilst covering all the salient facts. Brilliant !
February 18, 2016
Unprompted review
Reply from Protected.co.uk
Hello Anne,
What a great review for us all to read this morning! It is great to know that your dealings with Reece and Charnele were informative and efficient. We are dedicated to providing this service to our customers so to know you had such a positive experience is brilliant.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Have a great day.
Kind Regards
Lauren McDonald
Customer Experience Team
Simple. Straightforward. Quick. Easy.
Simple and easy process from start to finish. No dramas or long drawn out phone calls, no chasing emails. Couldn't be happier with the service. Thanks guys.
February 18, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mr Welsh,
Thank you very much for the 5* review! It is excellent to know that you had a simple and easy process of taking out life insurance and found the service from Hannah and Ruth straight forward. I am glad that we could provide this service to you and one that you are happy with.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Have a great evening.
Kind Regards
Lauren McDonald
Customer Experience Team
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Very good
My experience was very good and people who dealt with me and who I spoke to were very helpful and fast in dealing with my plan
February 17, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Michelle,
It is fantastic to know that Dave and Hannah could provide you with a helpful and fast service whilst setting up your life insurance and make your experience a good one. I know that they will both be pleased that they could help you through the process too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
WONDERFUL EXPERIENCE
Thank you so much for the excellent service, friendly advise and patience shown helping me to meet the insurance requirements I needed.
February 17, 2016
Unprompted review
Reply from Protected.co.uk
Hello Craig,
Thank you so much for such a great review! I am very pleased that you had a wonderful experience setting up your life insurance and that Steve could meet all of your insurance requirements when finding you a suitable policy.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Went the extra mile.
Brilliant phone staff who kept in touch with me at all times. They were so patient took a while to get everything sorted on my part but they kept me informed at every stage
February 17, 2016
Unprompted review
Reply from Protected.co.uk
Hello Pamela,
I am glad that you had a great service from Hilary and Ben and that they went the extra mile for you. We always ensure that we keep our customers informed at every stage as we understand the process can take longer than initially expected so I am glad that we could do this for you too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
very polite and understanding
very polite and understanding helped me with things I was not sure of well done to ben and Hayley a credit to your company
February 17, 2016
Unprompted review
Reply from Protected.co.uk
Hello Alison,
Thank you so much for such a lovely review. I know that both Ben and Hayley will be pleased that they could provide a great service to you whilst finding you a policy suitable to your needs. It is wonderful to know that the service you received from them was polite and understanding and we all look forward to helping you through the process.
If you have any questions going forward then please do not hesitate to contact us as we'll always be happy to help.
Kind Regards
Lauren McDonald
Customer Experience Team
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Reply from Protected.co.uk
Good Afternoon Kelly,
Thank you very much for your review. It is great to know that you had a good experience using our service and that Kim could be very polite whilst taking you through the process.
I hope you now have everything you need but going forward should you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Excellent customer service
I was really pleased with the way yous helped me and would recommend yous to my family and friends so helpful in every way
February 17, 2016
Unprompted review
Reply from Protected.co.uk
Hello Sandra,
What an excellent review for us all to read this afternoon! I know that Will and Danielle will be pleased that they could provide such an excellent customer service to you and one that you would recommend to your friends and family too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Reply from Protected.co.uk
Hello,
Thank you very much for the review! I am glad that you had an excellent service from Charles and Tammie and that we could get you a suitable policy set up. It is great to know that you found it well organised and presented!
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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