When they contest every review on Google and trustpilot with intimidation and objection, it says a lot about who you're dealing with. They promise to take £3.99 a month for "total protection" but del... See more
Protected.co.uk
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See what reviewers are saying
Recently decided to seek out form of insurance - enough to cover funeral expenses for myself and partner. Received phone call having down quick search on line for comparisons. Staff very good... See more
Company replied
This company repeatedly junk mails me. No one appreciates junk mail. The products they sell aren't competitive anyway. Maybe if they spent less time bothering people, and more time researching w... See more
Company replied
Tried to call for the last week no answer - just recorded message "office now closed" even though i call in their "opening times", you cannot leave message as the mailbox is full,. Think we should l... See more
Company details
Information provided by various external sources
Protected make it easier, faster and more affordable than ever before for our customers to protect their families. Get free life insurance quotes and great offers online or by phone.
Contact info
9 Funtley Court, PO16 7UY, Fareham
- 0800 524 4153
- customerservice@protected.co.uk
- protected.co.uk
People also looked at
SERVICE WITH A SMILE
I WAS GREATLY SURPRISED AT THE PROMPT SERVICE I GOT WHEN INQUIRERING ABOUT LIFE INSURANCE.
THE LADY I SPOKE TO WAS LOVELY AND THE QUESTIONS WERE NOT TO BAD BUT THERE WAS ALOT. I WOULD RECOMEND THIS COMPANY
KIND REGARDS
SUE
February 14, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Susan,
What a great review for us all to read this morning! We are dedicated to providing an excellent customer service to our customers so it is great to know that you received a service from Claire that you would recommend to others. I know that she will be pleased that she could help you through the process and get you protected.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Excellent
Professional & efficient service from protected who took the time to understand exactly what I needed
February 14, 2016
Unprompted review
Reply from Protected.co.uk
Hello Paul,
Thank you very much for the 5* review! I am glad that we could provide you with a professional and efficient service and that Steve took the time to get you a policy suitable to you.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Good job!! Excelent!
The person with I spoke really helped me.She did a very good job!!!
February 14, 2016
Unprompted review
Reply from Protected.co.uk
Hello Ionut,
I know that Chanelle will be pleased that she could provide such an excellent service to you and get you a suitable policy set up. I hope you now have everything you need going forward but should you ever have an queries please let us know as we'll always be happy to help.
Kind Regards
Lauren McDonald
Customer Experience Team
ICould not fault any part of the application procedure it was in my opinion faultless well done
I would recommend protected to any one the bend over backwards
to help you and their after service is spot on well done protected
Arthur Green thanks
February 13, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mr Green,
Thank you so much for your review. I am glad that we could provide a service that you would recommend to others and help you at every stage of the process. I am very happy that you had a positive experience whilst setting up your life insurance.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Life Insurance
Very very helpful saving me money and helping me understanding what I'm actually covered for. Highly recommend this companies service.
February 13, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Dean,
I am very pleased that Steve could save you some money and find a policy that is suitable to your needs. We love to provide this service to our customers so to know that you would highly recommend us is brilliant.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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They went out of their way to help.
The staff were very helpful, they explained everything and answered any questions we asked.
February 13, 2016
Unprompted review
Reply from Protected.co.uk
Hello Lorraine,
Thank you so much for the 5* review! It is great to know that Steve could be helpful and explain everything to you throughout the process. I hope you now have everything you need going forward but should you ever have any questions or queries please let us know.
Kind Regards
Lauren McDonald
Customer Experience Team
Many thanks
Thank you to the helpful staff that explained everthing clearly . Well done nice to talk to English people . Many thanks again c Patchett
February 12, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Mr Patchett,
I am glad that you had a helpful service and that Chanelle explained everything clearly for you. I know that she will be pleased that she could help you through the process and get you a suitable policy set up.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Great service
Very helpful and efficient service. Big thanks to Abi who went through everything throughly and made everything easy to understand. Would definitely recommend
February 12, 2016
Unprompted review
Reply from Protected.co.uk
Hello Kay,
Thank you so much for your review. It is great to know that you had a helpful and efficient service from Abi and that she went through everything thoroughly with you. I am glad that you had such a positive experience using our service and would recommend us to others too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Staff.
Everybody was very helpful. I would recommend your company to anybody wanting insurance.
February 12, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mrs Jackson,
I am very pleased that you found the service helpful and that Sham could provide a great customer service to you. We are dedicated to providing this service so to know that you would recommend us to others is fantastic.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Excellent service
The service I have recieved and the knowledge of the staff is exceptional.
February 12, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon Mrs Sutherland,
It is great to know that you had an excellent service from Steve and Sarah and that we could help in getting you protected. I am glad to hear that they were also knowledgeable throughout.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Have a great weekend.
Kind Regards
Lauren McDonald
Customer Experience Team
Company will not stop sending me junk email. Unable to unsubscribe. Annoying
This company repeatedly junk mails me.
No one appreciates junk mail.
The products they sell aren't competitive anyway.
Maybe if they spent less time bothering people, and more time researching what people wanted to be offered, they'd have a decent business.
February 12, 2016
Unprompted review
Reply from Protected.co.uk
Hi Joel,
We are so sorry to hear that you have received these emails from us and with such frequency. We will remove you from our mailing lists immediately along with other marketing companies that we work with so that we can get this stopped. Unfortunately I cannot see any details from Trust Pilot so if possible could you please get in touch either by email or phone – clare.burton@protected.co.uk 01329 559 668. If you can send me your email address and I will unsubscribe you and fix this issue. Once again, we are very sorry that this has happened and really appreciate you taking the time to get in touch and bring the matter to our attention.
Kind Regards,
Clare Burton Sales & Marketing Director
Helpful
Very helpful over the phone. When a call back was requested, they actually phoned back when they said they would.
February 12, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Gary,
Thank you very much for the 5* review! I am glad that you had a great experience using our service and that Mark could phone you back at the time you arranged. We are dedicated to providing a great customer service whilst finding you a suitable policy for your needs so to know that this is what you received is brilliant.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Took a while but worth it for peace of mind
Staff were very helpful and directed me to the correct product without any hard sale on any upsale products. They took time to explain anything that was confusing or new to me and handled my application in a polite and timely manner. The whole process did take a while but looking back it was worth it to now know I have the cover I need. I would recommend protected.co.uk to anyone looking for looking for life insurance.
February 11, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Agnes,
What a great review for us all to read! We love to provide this service to our customers and be able to know that you have the peace of mind you need now that your family are protected. I am pleased that we could play a part in getting you protected and I know that both Farai and Cassie will be glad that they could help you through the process too.
I hope that you now have everything that you need but going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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No push, no shove, job done, in one
You listened to what I needed and delivered without any pressure
February 10, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning John,
Thank you very much for the review! It is great to know that you had a positive experience using our service and that Peter and Abi could listen to your needs and get you a suitable policy set up.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
helpful
Very helpful and very friendly. Would recommend them to anyone :-)
February 10, 2016
Unprompted review
Reply from Protected.co.uk
Hello Michael,
I am pleased that you found the service helpful and friendly. We love to provide an excellent customer service to our customers so to know that you would recommend us to others is fantastic.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Life and Critical Illness
Fantastic service! Explained everything clearly and simply and very to the point. There were a lot of questions to answer but a speedy service in that respect and fast talking consultants.
Thank you
February 9, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Kathryn,
It is great to know that you received a fantastic service from Charnele and Hilary and the process was completed quickly for you. I am glad that we could help in getting you protected and could get you a cover suitable for you.
I hope that you now have everything you need going forward but should you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Very satisfied
Was very satisfied with how they worked everything out that I needed.
February 8, 2016
Unprompted review
Reply from Protected.co.uk
Hello Julie,
Thank you very much for the review. I am very happy to know that you are satisfied with the service you received from Steven and Tammie. I know that they will both be glad that they could help you through the process and find you a suitable policy.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Thank you
The process was quick and easy, made better by the Agent Tammie Costello, she was very professional, friendly and helpful.
I was in no doubt at any stage what the product was, there was no pressure and would recommend this to anyone.
Thank you Tammie
February 8, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon Scott,
What a fantastic review for us all to read this afternoon! Tammie is specialised in what she does and I know that she will be very pleased that she could provide a professional and friendly service to you whilst setting up a suitable policy for your needs. It is great to know that you would also recommend us.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
simplicity
the guy - joe - struck the perfect balance between friendliness and being business-like.
clear well informed advice - perfect
February 7, 2016
Unprompted review
Reply from Protected.co.uk
Hello Tony,
This is great to know! I am very pleased that Joe could provide a great service to you and keep you well informed throughout. We are committed to providing an excellent customer service to our customers so to know about your experience is great.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Good job
I was impressed by the staff as they were very polite and efficient and I got my policy quick and I am sure that my family will be paid out with the sum in case something will happen to me. Thanks again and keep ur work in same way!
Regards,
February 7, 2016
Unprompted review
Reply from Protected.co.uk
Hello Galina,
Thank you very much for the 5* review! It is great to know that Ebonie and Dave were polite and efficient throughout the process and gave you confidence in your policy paying out if your family need to claim. I know that they will both be glad that they could play a part in getting you protected and get you a suitable policy set up.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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