When they contest every review on Google and trustpilot with intimidation and objection, it says a lot about who you're dealing with. They promise to take £3.99 a month for "total protection" but del... See more
Protected.co.uk
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See what reviewers are saying
Recently decided to seek out form of insurance - enough to cover funeral expenses for myself and partner. Received phone call having down quick search on line for comparisons. Staff very good... See more
Company replied
This company repeatedly junk mails me. No one appreciates junk mail. The products they sell aren't competitive anyway. Maybe if they spent less time bothering people, and more time researching w... See more
Company replied
Tried to call for the last week no answer - just recorded message "office now closed" even though i call in their "opening times", you cannot leave message as the mailbox is full,. Think we should l... See more
Company details
Information provided by various external sources
Protected make it easier, faster and more affordable than ever before for our customers to protect their families. Get free life insurance quotes and great offers online or by phone.
Contact info
9 Funtley Court, PO16 7UY, Fareham
- 0800 524 4153
- customerservice@protected.co.uk
- protected.co.uk
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Excellent Service
The Service I received from Protected was first class, and my life insurance was sorted within a few minutes. I would recommend this company to anyone.
January 22, 2016
Unprompted review
Reply from Protected.co.uk
Hello Alexandra,
What a great review for us all to read this afternoon! It is fantastic to know that you received an excellent service from Gular and Charnele and it was completed in a suitable time. We are dedicated to providing a service that our customers would be happy to recommend so to know that you would recommend us is all we could ask for!
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Have a great weekend.
Kind Regards
Lauren McDonald
Customer Experience Team
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Helpful
I dealt with your advisor called Ruth Fox, she was very efficient, excellent manner and was a pleasure to deal with, no problem or question was too much.
January 22, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon Paul,
Thank you very much for the 5* review! I know that Ruth will be pleased that she could help you through the process and get you a suitable policy set up. I am glad that she could provide such an excellent service to you and answer all of your questions too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Efficient and very competitive
Very knowledgeable people with very good price s
January 22, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon Keith,
I am pleased to know that you found the service knowledgeable and that Steve could get you a suitable policy at a price that you are happy with.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
satisfied customer
I found the staff very helpful and knowable in there own departments and ever so chatty and friendly.
The policy was set up quickly and with no hassle
And I will be up and running by 1st of February.
Very good and swift service.
January 21, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mr Downing,
Thank you so much for such a great review. Ebonie and Steve will be very happy to be able to read this and know that you found the service helpful and hassle free. I am glad that we could help in setting up your life insurance and find you a policy suitable to your needs.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Life insurance
The stars tell you how pleased i am recommend to anyone no problems at all very easy to speak to thanks mr lightfoot.
January 21, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Mr Lightfoot,
This is great to hear! I am so pleased that you are satisfied with the service and that you found Sarah easy to speak to. We are dedicated to providing a service that our customers would be happy to recommend to their friends and family so to know that you would recommend us is excellent.
Should you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Excellent service
Excellent service and polite staff
Made it very clear about what I was
Getting felt very satisfied when every thing was completed
January 20, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Lee,
What a great review for us all to read this morning! It is great to know about your experience and I am pleased that you had an excellent service from Peter and Ruth. We always aim to eliminate and jargon so I am glad that you found the information being discussed clear.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Reply from Protected.co.uk
Hello Ramanathan,
Thank you very much for the 5* review. I am pleased that you had a nice service and found it very helpful. Dane and Tammie will be glad that they could help you through the process and find you a policy suitable to your needs.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Reply from Protected.co.uk
Good Morning,
It is great to know that you found the service helpful and understood the information being discussed. I am glad that we could get you protected with a suitable policy and provide this service to you.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Well protected
When I retired, I started looking for a simple "death" policy to replace a life policy covered previously by my employer. I contacted Protected .co.uk and was very speedily and efficiently given simple options to take. The people who contacted my were clear and succinct and at all times civil and sensible. They were not pushy but allowed me time to decide what was best for my needs.
Jamie and Katie deserve specific praise.
All in all a pleasant and easy experience and I would have no difficulty in recommending "Protected" to my friends and family.
Dennis
January 19, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Dennis,
Thank you so much for such an excellent review. It is lovely to be able to read this and know that you had a great service and experience. I know that both Sarah and Ruth will be pleased that they could help you through the process and get you a suitable policy set up to your needs.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Very helpful!
Life insurance is a pain to setup but using protected made it a lot easier. Highly recommend using them.
January 18, 2016
Unprompted review
Reply from Protected.co.uk
Hi Gareth,
We know setting up Life Insurance can be a real pain sometimes which is why we try to make the process as simple as possible, so it's great to hear our team were able to deliver!
If you ever have any queries in the future then don't hesitate to contact us and we'll be happy to help!
Kind Regards,
Kirsti Lee
Customer Experience Team
Reply from Protected.co.uk
Good morning Paul,
Thank you for taking the time to leave us a review! It's great to hear that you are happy with our service and that we were able to find the right policy for you and your family. I'll be sure to pass on your kind words to Duncan, Laura and Sham who helped you through the process.
If you ever have any queries regarding your policy then don't hesitate to contact us and we'll be more than happy to help!
Kind Regards,
Kirsti Lee
Customer Experience Team
Easy going
Very helpful and friendly people I had no problem what so ever could not of been simpler.thank you very much I would recommend you all.once again thank you very much.
January 17, 2016
Unprompted review
Reply from Protected.co.uk
Hello David,
Thank you for taking the time to leave us such a great review! It's fantastic to hear that Guy and Katie were helpful and friendly and, of course, made the whole process pain-free!
If you ever have any queries regarding your policy then please don't hesitate to contact us as we'll be more than happy to help!
Kind Regards,
Kirsti Lee
Customer Experience Team
Excellent service
The advisor was very polite, courteous and helpful.
She understood exactly what my needs were and helped me to make the most appropriate choice for my needs.
The whole process of starting my policy was dealt with speedily and efficiently.
I will be recommending the company to my friends that are looking for similar policies.
January 17, 2016
Unprompted review
Reply from Protected.co.uk
Hello Julie,
What a lovely review to welcome us into a new week!
It's so great to hear that we were able to help you make the right choice when taking out your Life Insurance. Our aim is to always find the most suitable and affordable policies for our customers. I will be sure to pass on your kind words to Ebonie as I know she'll be pleased she could help you.
If you ever have any queries regarding your policy then don't hesitate to contact us as we'll be happy to help wherever we can!
Kind Regards,
Kirsti Lee
Customer Experience Team
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very happy
This was the first time I had evey used this site they kept me up to date through the hole process and made sure I was happy with my choice
January 17, 2016
Unprompted review
Reply from Protected.co.uk
Good morning,
Thank you for taking the time to leave us a lovely review! I'm glad to hear that your first time using our company was a pleasant experience, and one which found a suitable policy for you and your family.
If you ever have any queries in the future then don't hesitate to contact us, we'll be more than happy to help you wherever we can!
Kind Regards,
Kirsti Lee
Customer Experience Team
My own experience was very positive
My own experience was very positive. I value the professionalism and honesty of 'Guy & Ebony'. Pointing out their customer care skills were 100% to seek the answers to my questions and not simply bluff there way to secure just the policy ; they made the process very personal which gave me the assurance i want in hopfully many years to come. I would definitely recommend.
January 17, 2016
Unprompted review
Reply from Protected.co.uk
Good morning Mr Jowers,
What a fantastic review to welcome us into a new week! I'm sure Guy and Ebonie will be pleased to hear they could help find the right policy for you and add a professional and personal touch to the process.
If you ever have any questions or queries in the future then please don't hesitate to contact us, we'll be more than happy to help!
Kind Regards,
Kirsti Lee
Customer Experience Team
excellent customer service
Very helpful
very polite
would recommend to friends and family
January 15, 2016
Unprompted review
Reply from Protected.co.uk
Hello Miss Duffin,
Thank you for taking the time to leave us a 5* review! It's so great to hear that Scott and Chanelle were helpful and polite and were able to find the right policy for you and your family. It's fantastic to hear that you would recommend us to your friends and family after your experience with Protected.
If you ever have any questions or queries with your policy don't hesitate to contact us and we'll be more than happy to help!
Kind Regards,
Kirsti Lee
Customer Experience Team
Getting life cover
Very easy to get the life cover sorted, staff were friendly and helpful.
Many thanks
January 15, 2016
Unprompted review
Reply from Protected.co.uk
Hello Alex,
I am very happy to know that you found the process easy. I know that Bal and Ebonie will be pleased that they could help you through the process and provide this service to you.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Amazing! 100% satisfaction guaranteed!
Best comparison site, great offers and unbeatable value. Price matched any cheaper like for like quote and also received a referral gift! The customer service representatives went out of the way to get it sorted for me and couldn't ask for anymore!
January 15, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon Brendan,
Thank you so much for a great review! I am glad that Sarah and PJ could provide such an excellent service to you and get you a policy that you are happy with. We aim to beat any price with our price match guarantee so it is great to know that we could do this for you too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Excellent service
The help I received was excellent. I always been put off for years by talking to people, but the two ladies I spoke to made me feel very comfortable. I will defiantly Recommend your company.. Thank you so much.
January 14, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Shirley,
What a great review for us all to read this morning! It is so nice for us to know that you had an excellent service and that Hannah could make you feel at ease whilst going through the process. We aim to provide a service that our customers would be happy to tell their friends and family about so to know that you would recommend us is brilliant.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
fast and professional service
Very fast and professional service, help me pick the right policy for my family, and also affordable. would recommend.
January 14, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon,
Thank you so much for the review! It really is great to know about your experience using our service. We are dedicated to providing a high level of customer service so to know that you found it professional is fantastic. I am glad that Abdul could get you a suitable policy that is right for you and your family at an affordable price too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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