When they contest every review on Google and trustpilot with intimidation and objection, it says a lot about who you're dealing with. They promise to take £3.99 a month for "total protection" but del... See more
Protected.co.uk
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See what reviewers are saying
Recently decided to seek out form of insurance - enough to cover funeral expenses for myself and partner. Received phone call having down quick search on line for comparisons. Staff very good... See more
Company replied
This company repeatedly junk mails me. No one appreciates junk mail. The products they sell aren't competitive anyway. Maybe if they spent less time bothering people, and more time researching w... See more
Company replied
Tried to call for the last week no answer - just recorded message "office now closed" even though i call in their "opening times", you cannot leave message as the mailbox is full,. Think we should l... See more
Company details
Information provided by various external sources
Protected make it easier, faster and more affordable than ever before for our customers to protect their families. Get free life insurance quotes and great offers online or by phone.
Contact info
9 Funtley Court, PO16 7UY, Fareham
- 0800 524 4153
- customerservice@protected.co.uk
- protected.co.uk
People also looked at
happy customer
they found me a great price that i could easily afford and give me the piece of mind knowing my family will be looked after when I am no longer here
January 7, 2016
Unprompted review
Reply from Protected.co.uk
Hello Jason,
Thank you for the review. It is great to know that you now have peace of mind knowing that you are protected. I'm pleased that Steven could find you a suitable policy and provide a service you are happy with.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Insurance
The customer services was excellent and qote was bang on well pleased
January 7, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Mr Hynd,
I am so pleased that you had an excellent customer service and that Clive could find you a suitable policy to your needs. I am confident you now have everything you need going forward but should you every have any questions or queries, do not hesitate to get back in touch.
Kind Regards
Lauren McDonald
Customer Experience Team
Insurance
Recently decided to seek out form of insurance - enough to cover funeral expenses for myself and partner. Received phone call having down quick search on line for comparisons.
Staff very good and found best possible policy. Very quick and simple. Staff knowledgeable regarding products available and made the whole experience very easy. Would recommend.
January 7, 2016
Unprompted review
Reply from Protected.co.uk
Hello Miss Knight,
Thank you so much for the 5* review. It is so nice to be able to read this and know that you had a quick and easy experience using our service and one that you would recommend to others. Ajay and Rebecca will be glad that they could help you through the process and play a part in getting you protected too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Excellent customer focused team ethic
Clear and concise, no hidden agenda.
Excellent customer service skills, listening skills which then gives good communication.
made you feel at ease and went through the process in a very professional manner, assisting you in making your own choice of product and no hard selling, no condensing remarks or comments
January 6, 2016
Unprompted review
Reply from Protected.co.uk
Good Morning Cheryl,
What a fantastic review for us all to read this morning! We really do love to provide this excellent customer service and always aim to give effective communication throughout the process. I know that both Steven and Hannah will be so pleased that they could help you through the process too.
Going forward, should you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help.
Kind Regards
Lauren McDonald
Customer Experience Team
Reply from Protected.co.uk
Hello Mr Coast,
It is great to know that you found the service clear and efficient. Scott and Jackie are dedicated to providing a high quality service so to know that you found it very professional is excellent.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Reply from Protected.co.uk
Hello Tracey,
Thank you for the review. I am glad that you had a friendly and helpful service and that Abdul could get you a suitable policy set up.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
helpful in request as to peace of mind for life insurance
I found that the staff where most helpful in my request for a life insurance for my circumstances, and answering any questions that i may have had, in finding the best life insurance at the fraction of cost with a reputable company. As a lot of other's charge a lot more and where not suitable with what I was after Peace of Mind.
They where very helpful and time did not matter however long it may have taken with my request.
MAST CA MRS
6th Jan 2016
January 6, 2016
Unprompted review
Reply from Protected.co.uk
Hello Carol,
Thank you so much for such a great review. It really is lovely to be able to read about our customer's experience and know that you found our service helpful. Sarah is specialised in what she does so she will be very happy to read this and know that she could contribute to your experience and help in the process of getting you protected.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Professional Service
A good experience with no hassle, they're with you all the way.
January 6, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mrs Thomson,
I am glad that you found the service professional and the process hassle free. I know that both Danny and Sham will be pleased that they could help you through the process and get you a suitable policy set up too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Satisfied customer
Excellent experience , staff were very kind and considerate . Each member of staff explained the insurance policies and also the different type's of insurance to suit my needs . I would definitely recommend this compay to family and friends . kind regards
E McCann
January 6, 2016
Unprompted review
Reply from Protected.co.uk
Good Afternoon Liz,
This is great to hear! I am so pleased that Steven and Chanelle could provide this excellent service to you and get you a suitable policy set up based on your needs. We are dedicated to providing a service that our customer's would recommend to others so to know that you would definitely recommend us to your friends and family is all we could ask for.
If you ever have any queries about your policy then please do not hesitate to contact us.
Kind Regards
Lauren McDonald
Customer Experience Team
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Very Happy
Order processed quickly although Telephone conversation took longer than i expected but i assume this is just to be thorough which you cant blame them for!
All in all very happy and the cash back is a big draw too
January 6, 2016
Unprompted review
Reply from Protected.co.uk
Hello Drew,
Thank you so much for the review. It is great to know that you are happy with the service you received from Haider and Tammie. We understand that the process can take longer than initially anticipated however, we simply cannot afford to make mistakes when it come to our customer's information and believe it is our moral responsibility to ensure accurate data is entered. We appreciate your patience and understanding and I am pleased that we could get you your policy set up.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
outstanding service
It's rare to receive oustanding service particularly when communicating with more than one person at the service provider but at protected.co.uk the service standards were consistent at every level of contact. I will be giving further business to protected.co.uk
January 2, 2016
Unprompted review
Reply from Protected.co.uk
Hello Mr Jones,
What a great review for us all to read this morning! I am so pleased that you received an outstanding service and are satisfied with the communication. I know that both Ben and Abi will be pleased that they could help you through the process and get you a suitable policy set up.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
One to one service
They quoted well. Kept up to date with every process of the application. One person throughout dealt with me and the application. Would highly recommend!
January 1, 2016
Unprompted review
Reply from Protected.co.uk
Hello Nicola,
It is great to hear that you had such a positive experience using our service. We are dedicated to providing a high level of customer service so to know that you were kept up to date throughout the process and would highly recommend us is great for us all to know.
Going forward, if you ever have any questions or queries do not hesitate to get in touch.
Kind Regards
Lauren McDonald
Customer Experience Team
Fantastic Fast Efficient
Excellent Customer service, communications, and of course competitive prices on policies, would highly recommend as they listened and catered for our needs.
December 31, 2015
Unprompted review
Reply from Protected.co.uk
Good Morning Anthony,
Thank you so much for the review.
I am very pleased to know that you had an excellent customer service and would highly recommend us to others. Abdul and Tammie will be glad that they could get you a suitable policy at a competitive price and help you through the process.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Excellent service and engagement.
The service provided to me by protected didn't feel like a service but more like a group of people really wanting to lend their expertise to help you. They were able to help me get the policy best for me and simplify all the legal phrasing used so I knew what it was I was getting. I cannot fault them to be honest!
December 28, 2015
Unprompted review
Reply from Protected.co.uk
Good Morning,
What a fantastic review for us all to read this morning! We are dedicated to providing our customers with a high quality service so to read your review and know that this is what you received is wonderful. I know that both Dane and Ebonie will be happy that they could help you through the process and provide this service to you.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
fast and reliable
quick and very patient to explain all that I have to know.
December 28, 2015
Unprompted review
Reply from Protected.co.uk
Hello,
Thank you so much for the review. I am glad that you had a fast and reliable service and that Joe could explain everything to you.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
LIFE INSURANCE
Very helpful in helping to chose which policy was right for me.
December 26, 2015
Unprompted review
Reply from Protected.co.uk
Good Morning Mr Hills,
It is great to know that you found the service helpful and that Haider could get you a suitable policy set up. I am sure that you now have everything you need regarding your policy but going forward, should you ever have any queries about your policy then please do not hesitate to contact us.
Kind Regards
Lauren McDonald
Customer Experience Team
Inshurance policy
It was a very good experience the only thing I would say is I have not received any email or correspondence indicating that I have taken out a policy ?????
December 21, 2015
Unprompted review
Reply from Protected.co.uk
Good Morning Mrs Jones,
Thank you so much for the review. It is great to know that you had a good experience using our service and I am glad that Steve could get you a suitable policy set up. In regards to your policy documents, I have queried this with our customer service team and they will arrange to get these re-sent to you today by e-mail and post first class. You will also receive documents directly from the insurer within 10-14 working days from the policy start date of the 18th December.
Going forward, if you ever have any queries about your policy then please do not hesitate to email us at customer.service@protected.co.uk as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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Great service
Simple on line quote followed by telephone call with straight forward questions. Quoted price did not change. Cheapest price I could find on the net for Legal and General policy. Cheaper than buying direct and much cheaper than buying through mortgage provider. Thanks again. £100 Marks & Spencer voucher would be the icing on the cake. 👍
December 20, 2015
Unprompted review
Reply from Protected.co.uk
Hello William,
What a great review for us all to read this morning! It is so nice for us to be able to hear about our customer's experiences so to know that you had a straight forward service is brilliant. I am glad that Scott could get you a policy set up at a price that you are happy with too.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Reply from Protected.co.uk
Good Morning Ian,
I am glad that you found our service helpful when taking out your life insurance policy. Chanelle and Steve will both be very happy that they could help you through the process and get you a suitable policy set up.
If you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
Fantastic service.
Very friendly and knowledgeable staff who dealt with my life insurance very quickly and efficiently with good communication feedback and an unbelievable quote that no one else could match.
December 19, 2015
Unprompted review
Reply from Protected.co.uk
Hello Mr Peters,
Thank you so much for a great review. To know that you had a friendly and knowledgeable service is amazing. We are dedicated to getting our customers the best price and one they are happy with so I am glad that we could do this for you.
Going forward, if you ever have any queries about your policy then please do not hesitate to contact us as we'll always be happy to help!
Kind Regards
Lauren McDonald
Customer Experience Team
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