Protect My Property 

Richy my engineer installed my system today very friendly and efficient.patiently showed me how to operate the system several times.new system looks great definitely recommend this company

This is my last Trustpilot reply from them.
“Hello David, I am sorry to hear about the experience that you have had. One of the team will try and contact you.”
They have my mobile house phone numbers and my email AND nothing from them Stay well clear of this vey incompetent company
Update
They made an appointment for last week for 8am and cancelled and made it today so I presumed first call 8am No rang at 9am not coming till 11am Engineering rang at 11.30 will be with you in an hour or so Cancelled appointment wast of space company would give 0 stars if it was possible

Spoke to Jessica she talked me through restoring my phone back to my alarm after BT had attended. Very helpful

Ritchie was Professional and pleasant very helpful

First and foremost customer service has been excellent from Richy. He arrived on time and explained everything to us and was very helpful and polite.

Richy as always provides an efficient and professional service and is a credit to his company. He is knowledgeable and helpful and thorough.

The engineer Richy is very helpful and friendly

I recently purchased a property with an existing contract from PMP. The alarm was last serviced in August. For continuity we decided to continue with PMP but were told the full system needed to be audited again. The engineer booked to do this at the beginning of November was subsequently cancelled. PMP organized a visit 25 days later. The engineer couldn't get the system to work which is as confusing as it is astonishing as literally nothing has changed in the property. The engineer promised PMP would be in contact to resolve the problem. Which is when the radio silence began. Subsequent to this I have sent 4 emails to PMP over a 30 day period to ask for an engineer to reinstall the alarm and am yet to receive a reply. It is perplexing, almost like as a company they don't really exist.

I haven’t had a visit or a phone call from Protect my property since Jan 2021 ( 2 years ago) my contract should include a bi annual maintenance visit. I contacted them on 6th Dec 2022 to raise a complaint and was told I would receive a call back with in 10 days, nothing. Then on 22nd Dec I contacted again and told the complaints manager would call me back that day. Nothing. I rang on 3rd Jan 2023 to be told the complaints manager will be starting his shift at 11.30 and would call me that day. Nothing
I have never dealt with such bad service. I think the BBC Rip off Britain or Watchdog might be interested in my story.

UPDATE.
Today 5th Jan I have received a phone call from Protect my property and they have resolved my complaint. Thank you.

A long saga with this now very poor company. I have been a customer for many years when it was originally with British Gas and then Dyno. My alarm system has not worked for over 8 months and they cant fix it. After a number of broken appointments I received a quote for a new system but am waiting for them to refund my £20/ month fees paid for no service at all. A good company would want to show good faith and restore the relationship. I have been promised call backs and still waiting......

I wish to commend your engineer Gareth. This helpful, informative and pleasant gentleman is a great asset to your company.

He clearly explained the changes BT are making to the phone lines, as well as thoroughly checking the whole system.

Thank you Gareth.

Dreadful service from the engineers. Don't turn up for previously booked appointments. When they do they don't have the right equipment to fix things. I've been trying for 9 months to get an upgrade done - and it's still not done.

Richy was very polite, thorough and careful when servicing our alarm system. Couldn’t ask for better!

We have had this system for the last 22 yrs and are delighted with it, However like other customers it has not been all plain sailing. We have had to chase for our bi annual appointments and then had several no shows. However on balance our recent issue with our smoke sensor has been dealt with graciously by the very helpful Jessica who arranged the appointment with a technical engineer. Today we have been graced with engineer Ivo WOW what an absolute credit to this company professional efficient and courteous resolving our smoke sensor issues immediately..allayed all our concerns and provided an explanation to our queries making us feel incredibly safe..Our sincere thanks

Tried to contact this company bt phone to see when they intend the next maintenance service visit. No Joy still waiting to hear from them. Considering leaving for another company

Had to give one star as there isn’t a zero star option. This is a really poor company - so we left. But they won’t come to take the alarm away or even open the box so the electrician can remove it. Keep away

The engineer, Richy, arrived at the agreed time and not only undertook the annual service in a friendly and timely manner but also dealt with a recurring problem - hopefully once and for all. Overall, the engineers over the years have all been friendly and helpful although, with one exception, we have only had visits for annual inspections. Thank you.

Booked engineer visit - never turned up, called company but on hold until l lost the will to live, emailed 2 weeks ago no responce and you take £30 every month....not anymore you dont!

Attempted break in and no engineers available to visit for 4 weeks to install shock sensors. Been with this company years. The customer service over the last 24 months has been appalling. This one beats it all. A complaint takes “10 days to be reviewed”. No managers available to speak to. Attempted break in last night that did not trigger the alarm. Likelihood the culprits are returning and this company can do zero to help promptly re shock sensors in a moment of desperate need. Earliest appointment is 28 Nov. Had no working fire alarm sensor for months. No follow up re this either.

We have had ongoing issues with our alarm and a couple of previous visits by Protect My Property did not resolve it. We have an annual maintenance contract , which makes it even more frustrating. Their support team have however been brilliant; especially Jessica Arnell who is both extremely helpful and knowledgeable. She helped us get the issues finally resolved . - (fingers crossed- now all sorted).
Without Jessica’s involvement I am uncertain where we would be right now.
Thank you Jessica for your excellent customer service and thank you Cladiu , the senior engineer who has worked hard to resolve the problems- very much appreciated - you’ve renewed our belief in Protect My Property!