I forgot my password and tried several times to retrieve it. I finally called customer service. I was told by the gentleman I spoke with that the phone number I called didn't have anything to do with... See more
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Reviews shaping this summary
Registration and navigation were fine, no problems. Went smoothly. I took the HPCC CHPN SJE. Issue: my results were reported incorrectly and I had many days of distress thinking I’d done poorly, whe... See more
Company replied
The test advertised as "multiple attempts" for practice tests , yet declined access to them after 1 try. It was the entire reason I bought the $99.95 package. Then they tried to sell me a upgrade for... See more
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Just one guy running everything! He was very nice but it was very disorganized. No calling out of names, just asking who’s next even though we were all sitting in the waiting room, not queuing in an o... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.7
Poor
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The test is nothing like all the…
The test is nothing like all the practice tests and the proctor was not friendly
April 6, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how disappointing it can be when the practice tests do not align with your expectations for the actual exam, and when interactions with a proctor feel less than supportive.
PSI practice tests are designed to help candidates become familiar with exam-style formats and general topic areas, rather than replicate the exact questions on the official exam. Your feedback regarding proctor interactions is also important.
Your feedback has been shared with the appropriate internal teams and is appreciated.
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Kind and helpful staff
Building was easy to find. Plenty of parking available. The facility was clean. The staff is very kind and helpful. The test was easy to navigate. Had an overall happy experience.
April 9, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your positive experience! We're so glad to hear that the building was easy to find, parking was convenient, and the facility was clean and welcoming. It’s especially great to know that the staff were kind and helpful and that the test navigation felt smooth for you.
Your feedback is truly appreciated and has been shared with the appropriate team.
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when you’re unable to download the materials you’ve purchased.
Download issues can occur for a variety of reasons, and our team can review your order and provide a working link or alternative access.
For assistance, please contact our Practice Test Support team at ptsupport@psionline.com
and include your order number so they can help resolve this for you.
Your feedback has been shared with the appropriate internal teams and is appreciated.
PSI scheduling staff doesn't understand time zones.
The PSI customer service people who schedule exams do not understand time zones. An agent in India confirmed to me, he had never heard of Daylight Savings Time. As a result, they schedule the online exams for the wrong time. Their email confirmations also say London/Europe time. But London and Europe aren't in the same time zone, and aren't the same as Greenwich Mean Times after Daylight Savings Time kicks in. Some of the agents have very poor English comprehension as well. I can forgive that, but they need to grasp time zones.
April 13, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when there is confusion around time zones, especially when scheduling an exam where timing is critical.
Exam appointments are scheduled based on system-generated time settings, and confirmation emails may display time zones depending on how the appointment was created. We recognize that any lack of clarity around this can lead to scheduling issues, and your feedback regarding communication and understanding of time zones is important.
For assistance with reviewing your appointment details and ensuring the correct exam time, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number so they can look into this further.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Tried the online proctor twice
Tried the online proctor twice, each time it would never continue to let me test. They come back with every excuse and kill 30 minutes of time to then state well you're 30 minutes late and have missed your appointment and they can no longer help me. I will be filing a complaint with the state agency I am trying to get licensed with. PSI is Garbage.
April 12, 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We’re very sorry to hear about the repeated technical issues you encountered and the impact this had on your scheduled exam sessions.
We understand how frustrating it is to prepare, show up on time, follow all the requirements, and still be unable to test due to system or procedural problems. That is not the experience we want candidates to have.
Your feedback regarding delays, proctor handling, and the inability to proceed with your exam has been noted and shared with the appropriate team for review. If you would like assistance with your specific appointment, please reach out to PSI Candidate Support with your name, appointment ID, and exam program, and they can look into next steps.
Thank you again for bringing this to our attention.
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I would NOT buy this test prep in…
I would NOT buy this test prep in anyway shape or form, 30% of the questions are wrong. Its clearly Ai supported, and after taking my first b-3 exam it prepares you for about 5% of the real exam. Shame on PSI for providing the test while offering this quality of test prep for THEIR exams. Absolutely wont use again if possible
April 7, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how concerning it can be when practice test content does not meet your expectations in terms of accuracy or relevance to the actual exam.
PSI practice tests are designed to help candidates become familiar with exam-style formats and general topic areas, rather than replicate the exact questions on the official exam. That said, your comments regarding content quality and alignment are important and will be reviewed.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Website not user friendly!
After multiple tries I was unable to purchase the materials I needed through the PSI website. Only after speaking with someone from PSI, and an invoice sent to me was I able to do so.
April 2, 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share this experience. We’re sorry to hear that the website wasn’t functioning as it should and that it took several attempts and ultimately an invoice before you were able to access the materials you needed. That’s definitely not the smooth, straightforward process we want for any candidate.
Your feedback helps us identify where the online purchasing workflow may be causing issues, and we’ll make sure it’s passed along to the team that manages the site.
If you run into any additional problems or need support with your materials, Candidate Care is always available to assist.
Absolutely horrendous that the CA dept…
Absolutely horrendous that the CA dept of insurance allows a monopoly for a provider with their reviews. Tons of complaints on every platform. Their services are deceptive and designed to overcharge consumers then place poor English speaking customer service agents in front of clients to mislead them further or deny any responsibility. There should and hopefully will be, a class action lawsuit against them to bankrupt them and close them down. It’s aggregators what they are doing.
April 9, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating this experience has been and recognize the concerns you’ve raised regarding communication, pricing, and overall service.
PSI works with licensing agencies, including the California Department of Insurance, to deliver testing services based on established requirements. Questions related to exam fees, policies, or services can sometimes depend on those governing guidelines, and our team can review your specific situation in more detail.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Purchased multiple exam within one…
Purchased multiple exam within one email unaware its one exam per email. Called multiple times to help resolve the issue. Given multiple run around and still pending for partial refund being told they are unable to give me refund and would have to email to support. Just to be told they are unable to help me. Then have my email forwarded to another department with no response to my email regarding refund. Currently still waiting for a response.
March 31, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to encounter delays and receive conflicting guidance while trying to resolve a purchase issue.
Exam registrations are typically associated with a single candidate per email/profile, which can sometimes lead to complications if multiple exams are purchased under one account. For a thorough review of your situation, including any potential refund eligibility, please contact our Candidate Care team directly at cdcareweb@psionline.com and include your exam confirmation number along with any relevant details from your previous communications.
We recognize the importance of clear communication and timely follow-up, and your feedback has been shared with the appropriate team for review.
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Multiple times taking the exam
I feel with these test costing money we should be able to re take the exams as many times as we want to help us study once we have paid for them. There is other sites that let you do a mock exam for free and you can retake it as many times as you like.
March 28, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how important repeated practice can be when preparing for an exam, and we recognize that access limitations can be frustrating.
Practice test packages vary by product, and the number of attempts included depends on the specific option purchased. Our team can review your order and clarify what is available for your practice test.
Your feedback has been shared with the appropriate internal teams and is appreciated.
No empathy just nope can't fix
No empathy just nope can't fix, buy a new test, poor problem resolution.
March 31, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be when an issue with a practice test or exam purchase is not resolved to your satisfaction.
Your feedback has been shared with the appropriate internal teams and is appreciated.
I am now 2 months in and 3 unsuccessful…
I am now 2 months in and 3 unsuccessful exams attempts with this horrid company. Not sure how a company with this many complaints and “technical issues” is in operation. Another lady that was apart of my MA course experienced similar situations. I am now on my 4th try to reschedule with “customer service” who are unhelpful and extremely clueless. Im seeking further escalation as these situations are NOT fair to the public test takers! Money grab is all smell with PSI!
April 4, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating repeated exam attempts and rescheduling challenges can be, especially when you’re working toward an important certification.
While we’re unable to address specific cases here, we’d like to help ensure your situation is properly reviewed. Please contact our Candidate Care team at cdcareweb@psionline.com
and include your exam confirmation number along with a brief summary of the issues you’ve encountered. This will allow the team to investigate and provide appropriate assistance.
Your feedback has been shared with the relevant teams and is valued as we continue working to improve the testing experience.
Easy to use the site and sign up for…
Easy to use the site and sign up for what I needed.
March 23, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear that you found the site easy to use and were able to complete your registration smoothly.
Your feedback is appreciated and has been shared with our team as we continue to improve the user experience.
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I decided to take the PSI pre-test…
I decided to take the PSI pre-test exams to help ensure I was ready for the big day. I took them several times until I was confident. This is a great tool to prepare you to pass. I passed my tests with flying colors! Thank you PSI!
March 26, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear the practice exams helped you feel confident and prepared for test day, and congratulations on passing your exams.
Your feedback is appreciated and has been shared with the appropriate team.
You pay money for access to study…
You pay money for access to study material but you need to pay more to fully access everything. Would not recommend to anyone
March 26, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how disappointing it can feel when the study material you purchased does not match your expectations regarding access and available features.
Practice test packages can vary by product, and some options offer additional content or tools at a different price point. Our team can review your order and clarify exactly what was included with your purchase.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Less than pleasant experience
This experience has been frustrating to me overall. I do not feel happy with the customer support (too difficult to understand and my issue was not resolved). The process to start my exam, that I already signed up for, did not feel seamless at all. I was expecting to get an email with an easy one click link that would navigate to my specific exam (real estate). However, this was not the case. The overal portal procedure for the exam does not seem intuitive to me.
April 1, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when the process to access your exam feels unclear and when support interactions do not resolve the issue you’re facing. A smooth login experience is important, and your comments about navigation and communication are valuable.
Your feedback has been shared with the appropriate internal teams and is appreciated.
Amazing staff!
The TCAs were so nice and made my testing anxiety so much better! Would 100% recommend coming to Lahser rd Southfield location for licensing services! Thank you!
April 2, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We’re glad to hear that the TCAs helped ease your testing anxiety and that your visit to the Southfield location was positive.
Your feedback is appreciated and has been shared with the appropriate team.
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Friendly staff
April 2, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with the staff.
Your comments are appreciated and have been shared with the appropriate team.
The questions on the practice test…
The questions on the practice test weren't even close to was on my actual exam.
March 25, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how disappointing it can feel when the practice test questions do not align with what you expected on the actual exam.
PSI practice tests are designed to help candidates become familiar with exam-style formats and topics, but they do not replicate the exact questions on the official exam.
Your feedback has been shared with the appropriate internal teams and is appreciated.
DO NOT PURCHASE - They sent a corrupt file!
After downloading the file via the provided link, I attempted to open it but received an error message stating the file was damaged. I contacted customer support and provided screenshots of the issue, but they were unable to resolve the problem and never followed up as promised. Consequently, I am now disputing the charge with my credit card company.
March 24, 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to receive an error message when attempting to open a downloaded practice test file, especially after reaching out for support and not receiving the follow-up you were expecting.
Our team can review your order, verify the download link, and provide a working version of the file.
For assistance, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number so they can look into this directly.
Your feedback has been shared with the appropriate internal teams and is appreciated.
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